Rating

Created May 6, 2026

1 member

105 discussions

This is all about reviews – exchange, questions and tips for private members on eBay.

jartsew641104
Negative rating despite eBay decision: The case will not be considered when determining your service status
As a private seller, I had declined the return. Ebay closed the case and made the decision that the fault was not on my side. I also received a message from Ebay saying that I do not need to issue a refund to either the buyer or Ebay and that the case will also not be taken into account when determining my service status. Nevertheless, I received a negative rating and few stars from the buyer, which had made my service status much worse. I ask for the matter to be reviewed and for support from the Ebay team. Thanks in advance
9 hours agolast reply 8 hours ago
5
felsenschulter
I can't understand where the neutral rating comes from!
Hello! In the review overview in my profile, there is a neutral review from last month listed, but then further down, where the actual reviews with text and user names are listed, it doesn't appear at all. I'm wondering where this review comes from! Can someone explain this to me? Thank you very much! felsenschulter

1 week agolast reply 5 days ago
4
community-team@ebay
📢 Important information: Our community is moving to a new platform!
Dear community members, you may have already seen our announcement – if not, we’d like to inform you here once again about the upcoming transition of our community. 🚀 What’s happening? Our community is getting a new platform that will offer you a more modern design, improved navigation, and new ways to connect and collaborate. Events, discussions, and helpful resources will be brought together in one central place to make using the community even easier and clearer. Please note that the move has already started behind the scenes. As a result, there may already be occasional minor restrictions or delays. In the first few days after the move, things may still be a bit bumpy in places while we continue to optimize the new platform together with you. We ask for your understanding. 📅 Important date From June 11 to 15, 2026 the community will be available in read-only mode only due to the platform migration. During this period, you will therefore only be able to: read posts However, you will not be able to create, reply to, or edit any new posts during this time. ℹ️ What happens to my posts? Your posts and most activity since 2021 will be automatically transferred to the new platform. The migration of this historical content will happen in stages. Therefore, not all content may be visible right away after the new platform launches. The full migration may take a few weeks. 🔐 Sign in The familiar SSO login via your eBay account will remain in place. So you can continue to sign in with your usual eBay account. ❓ Questions during the move If you have any questions about your eBay account, please contact eBay customer service directly during read-only mode: 👉 Help ❤️ Thank you Thank you for your support, your patience, and your commitment to our community. We look forward to welcoming you to our new platform soon! Your community team
1 month ago
0
blinkbit
why does eBay delete negative feedback even though it complies with the guidelines?
Why does ebay delete a negative review even though it complies with the guidelines? What happened: I received a defective item from the seller. After several answered follow-up questions from the seller and sending a video, a replacement delivery was promised. However, this was not carried out and an inquiry regarding the tracking number was not answered. I then gave the seller a negative review with the reason stated. However, this review does not appear for the seller, why?
1 month agolast reply 1 month ago
15
molfish
Automatic reviews
Since I’ve been getting automatic ratings more often lately, I’m wondering whether all four rating criteria are rated with 5 stars here, or whether there’s some kind of special rating here without going into detail.
4 months agolast reply 1 month ago
15
dies-und-das-das-und-dies
Seller rated positively with negative text (which is also completely made up)
Hello! Maybe someone can bring in a staff member: Today I received a positive review with negative text from a seller. The content is completely made up: Apparently I supposedly bought stamps from the German Reich for 121 euros and then wanted to haggle the price down. In fact, I only bought BRD stamps for 45 euros (and sent the order back because a good part of the stamps was damaged - for me, that settled the matter). Since the review is a complete lie (which can easily be checked via the order number), I ask for this review to be deleted. I can only speculate, but I think the seller wanted to get back at me for the - more than justified - neutral review. And on top of that with completely made-up false claims. I did write to the seller, but he seems to have blocked me.
1 month agolast reply 1 month ago
6
p-schauberger
Question to eBay: Review instead of Rating?
Hello, why can some sellers not be rated, but ONLY an item review be given? This is of NO USE to the seller... Is this a system error? If so, is it also connected to the Detailed Ratings for all 4 points, which sometimes work and sometimes don't! I myself receive ratings for communication, even though none has taken place. If I communicate with a seller, this point is missing. Best regards, Peter
2 months agolast reply 1 month ago
11
Rating
No review received from the buyer, how can I encourage buyers to do that
zaretz
Posted 4 months ago • Last reply 1 month ago
25
Rating
Offensive and false claims in the review - tolerated by eBay - Why?
demetri1987
Posted 1 month ago • Last reply 1 month ago
7
over_dog
Positive shopping experience !?!?
Hello, after various "positive sales - experiences" I now go and check the left-off ratings of all my buyers - interested parties ! Too many gray-red lights there can also mean that I sometimes end a purchase because of address problems, at most five times a year ! With bids, the user is blocked and the item goes "on the bench" for 4 weeks here it comes to one hundred cases a year ! I get really allergic when someone has been registered for years without a rating, in other European countries that is almost always a disaster !! This morning an interested party offered me €20 on a €70 item. When I looked at the left-off, I was amazed !! 43 purchases 6x Neutral 12x Negative 4x Renegotiation but positive ??x Problem invisible in the ratings Such users have become rarer, sure, but why are they still allowed to keep causing trouble !? I have been asking myself ever since I started using Ebay why I can't exclude such "road hooligans" by default ! There is also no function to report exactly this constellation ! Long live the positive buying experience on Ebay !!!! Regards
1 month agolast reply 1 month ago
6
volkerxberlin
Seller does not deliver the goods, but I still can't rate the seller.
A PowerSeller sold me a generator in January. I paid via PayPal. Then I was strung along for months with one excuse after another about delivery delays, even though the seller kept “selling” large quantities with short delivery times. I then contacted PayPal and PayPal refunded the purchase price after 14 days because the seller did not respond. I want to rate the seller accordingly. But eBay does not allow a review. You should be able to warn other buyers about this seller. Does anyone have any advice?
1 month agolast reply 1 month ago
4
Rating
Have a negative review removed
19spike83
Posted 2 months ago • Last reply 2 months ago
21

Negative rating despite eBay decision: The case will not be considered when determining your service status

I can't understand where the neutral rating comes from!

📢 Important information: Our community is moving to a new platform!

why does eBay delete negative feedback even though it complies with the guidelines?

Automatic reviews

Seller rated positively with negative text (which is also completely made up)

Question to eBay: Review instead of Rating?

No review received from the buyer, how can I encourage buyers to do that

Offensive and false claims in the review - tolerated by eBay - Why?

Positive shopping experience !?!?

Seller does not deliver the goods, but I still can't rate the seller.

Have a negative review removed