Rating change | Rating | eBay Germany

itec-systems · 2026-03-02T10:18:53.837000Z

Hello everyone, I had 100% positive feedback straight for the last 10 years. And now, within one day, I’m getting two negative ones that, in my opinion, are unjustified. This is about one of them first. 12-14224-49079 I reported the feedback for removal. The first response from customer service was:“According to our data, the condition of this item was changed on Feb. 12, 2026 and the description was updated twice.”What does that have to do with the feedback, please? Revisions are just part of normal day-to-day business. You optimize or clarify descriptions - that’s nothing unusual. Later, I received the following response:“A review of the feedback found that, in the buyer’s opinion, the item deviates significantly from the description in the listing.”That simply isn’t true. In the end, the buyer didn’t even want the item anymore. The purchase was canceled at his request. So he couldn’t possibly have formed his own impression of the item. The item was exactly as described.From experience, some buyers don’t read listings properly or misunderstand details. That’s very annoying, but not my fault.In addition, terms like “misleading” and “lack of transparency” were used. In this context, that is simply wrong and, in my opinion, defamatory.Something like that should actually violate eBay’s policies.If you look at my other feedback, it’s clearly obvious that I’ve been working cleanly and transparently for years. Can you @miriam@ebay please help here?

Discussions