The frustration rating is left standing with contradictory reasoning... | Rating

bixtron · 2026-03-08T16:12:03.046000Z

Hello, Yesterday I received a long-awaited frustrated rating. I requested the removal of this rating with the appropriate justification. Of course the agent didn’t care about that again and it was rejected - on the grounds that the review check found that, from the buyer’s perspective, the item did not match the description. Aside from the fact that this obviously cannot be the case at all (more on that in a moment)... Is the buyer’s subjective perception and, in particular, understanding of the sellers’ descriptions now the deciding factor in whether a review is justified or not? I often have buyers who simply can’t speak German, which I obviously don’t complain about, but then it would be easy for them to say, “I didn’t really understand the description and therefore didn’t get the item I expected.” If the item description and/or title says “For model XY123”, then the buyer cannot object that they also received this item because they expected “For model XY321”. Facts are facts! In my opinion, no review took place. Because a review of the following facts would have led to a different result... The review: I don’t know if I’m allowed to quote this here, but it’s public on my profile anyway. Where in this review do I find the buyer’s claim again that the item did not match the description? “which didn’t fit” is an unnecessary reason for a cancellation and not a complaint based on differing information in the item description! The process (completely transparent and understandable for eBay, since communication took place via eBay messages): The buyer orders a disc drive for their game console.These drives have specific model numbers / housings & laser units. In my listings, where I offer these drives, these details are always included, along with informative photos. I always assign the corresponding console model number to the drives. Examples from the relevant listing: This is what the buyer bought This is what the buyer actually needed Excerpt from the listing So there’s really no way to get that wrong - especially if you already have your own drive in front of you. Here’s just the visual difference: On the left is the one ordered, on the right is the buyer’s. Anyone who knows a bit about this will immediately notice that the buyer has a Slim or Pro console and the ordered drive is only for Fat consoles 🙃 So it should be clear that I’m completely out of it here. Of course the buyer sees it differently and now wants a quick solution: First they try to get the money back via a “item not received” request (shipping by letter, €25). Of course that request is always initially justified. However, although the buyer told me they had received the drive and I asked them to close the request, they deliberately did not close it. I had to ask for help here: https://community.ebay.de/t5/Mitglieder-helfen-Mitgliedern/K%C3%A4ufer-gibt-an-Artikel-erhalten-zu-haben-schlie%C3%9Ft-Anfrage-aber/td-p/5024088. Otherwise it would have led to a refund to the buyer incl. defect entry, fees withheld, and afterward of course a “goodwill refund” to me... The buyer then messaged me. I had sent him the wrong item and “naaaaaaa.... Where’s the mistake?”... Acts rude and wants to patronize me, before eventually realizing that the mistake was his... So the matter was initially settled, we even exchanged a few messages, and I offered to search my box of spare parts for him to send him the corresponding component he needs for his drive free of charge. At the same time he kept saying “I’m talking to eBay about the return, €6.19, so outrageous” etc. Was he trying to dodge the return shipping costs? Nice and easy on eBay’s dime? What’s the problem with just opening a return? The “been here from the start - eBayer” with thousands of ratings and criticisms of eBay will surely know how that works!I explained to him that he can of course return the drive and can also send it insured as a large letter or, for example, a Hermes parcel. He could then enter the tracking number in the return. I communicated that again on 25/02. There was further communication, but the topic of the return was no longer brought up or responded to by the buyer at all. After that, once I had gathered his spare parts and wanted to let him know, I saw that he had already contacted me and was now accusing me again of some nonsense, such as “You’ve now listed the drive I need at double the price”, “stalling tactics” and other things... That also is, of course, not true. The customer clearly failed to scroll through the list (variants) completely and choose the correct drive for his console from the start. I also don’t understand why he first buys a defective one and then needs a working one after all. Especially while I’m in the middle of giving him a replacement for his defective components... These weird statements about the “return deadline”...Delayed delivery by me? No! Return deadline? Of course he means the cancellation period here, but I’m not responsible for that - it starts on the day of delivery. If he doesn’t open a return and simply does nothing, I’m not to blame if by 08/03 the cancellation period has long since expired. What the buyer expects here, and after eBay’s decision also what eBay expects, remains another mystery for all time... I fulfilled my contractual obligation flawlessly and on top of that offered free service and giving away items. All of that to a buyer who had already behaved completely inappropriately from the start and did nothing but accuse me of all sorts of things! Well, hopefully he’ll be happy with his China drive now... Here I’ll now summarize the result of my objective review of the rating, the listing, the chat history and the request: The drive fits; you just need the right console - the fault lies with the buyer.There was never any email contact - a falsehood (yes, exaggerated, but that’s how it is).I never wanted to look for a “matching drive” - another falsehood.“Return deadline” - I don’t have anything else to say about that... But overall it gives the impression of an aversion to return costs.During that period I did not list any similar drives for double the price. This working drive that was mentioned has been in the listing for months already - another falsehood.There was no agreement such as “I’ll get back to you on 27/02 at 14:31” - another falsehood, I was in contact with the buyer every day. Also, the claim that I never got back to him is complete nonsense 😂 average response time 30 min, sometimes immediately...I was not “rude, unprofessional and unacceptable.” I always remained accommodating and polite, until the buyer’s final accusations and insults. Block list with reference to the legal notice. Of course I did not give away the spare parts - that is my right and outside the buyer’s purchase experience, which had already been fully and properly completed. Reviews are not supposed to concern themselves with how the buyer’s incidental expectations (or whatever you want to call them) were upset... In what way was this now a negative buying experience for the buyer, for which I am responsible and which justifies such a review? How does eBay arrive at this result? I hereby ask once again for the removal of this review.

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The frustration rating is left standing with contradictory reasoning... | Rating | eBay Germany