Buyer left a false review | Rating

ds_landtechnik_spares · 2025-09-09T03:44:20.262000Z

Order number: 13-13344-08414The buyer purchased a product. After receiving the product, the buyer found that it did not fit and asked us to send a replacement product. We sent the buyer a replacement product in accordance with his request. After receiving the replacement product, it still did not fit – whereupon the buyer left a neutral review with the content: “The product has defects, but the replacement product was received quickly.”Through communication with the buyer, we learned that the buyer had purchased the wrong product himself – this led him to leave a false review and rating. The buyer also agreed to change the review. However, the quota for review changes in the shop had already been used up.The incorrect review for this order is due to a cause on the buyer’s side. Can this review be removed?I hope someone here can help me!!! Reviews are very important to us.Thank you for your attention and support with this issue. I look forward to your prompt response.Best regards,Davideuropemat

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Buyer left a false review | Rating | eBay Germany