Good morning, yes, I know - Ebay changed its terms and conditions last November - which is why negative feedback left despite a successfully processed return is no longer removed. Nevertheless, I would like to express my annoyance about this specific incident.What happened:- Customer orders (among other things) two 3D printed parts- Each part consists of 6 individual pieces- On one individual piece, a printing defect went unnoticed during shipping. Yes OK, it was our fault, I admi...

Hello @imperial-modellbau, thanks for your post! That you apologized here directly for the poor quality and arranged a refund without returning the item is super generous of you and absolutely speaks to good service and your willingness to accommodate. Personally, I also find your buyer’s review pretty harsh under these circumstances. Unfortunately, that doesn’t change the fact that we cannot justify removing the review, since the review, as long as it does not vi...

Negative review | Rating

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Negative review | Rating | eBay Germany