Have an unjustified negative review removed. | Rating

splatter-godzilla · 2026-04-30T14:00:14.791000Z

Hello everyone, I’ve been registered on Ebay since 2021 and so far I’ve only been able to show positive feedback, whether as a buyer or a seller. Now it happened that in one of my recent auctions, a buyer from the USA placed a bid on an item, without clarifying the shipping costs beforehand, and probably without even reading my auction to see whether I ship worldwide at all. Since I haven’t shipped anything abroad yet when I offer something on Ebay, I, as always, left it at only shipping within the country, i.e. Germany. While packing the parcels this morning, I noticed that the buyer is from the USA and I politely pointed out to him, which I can also prove with screenshots if needed, that he should please pay me the missing amount of 40 euros if he was still interested in the items. Over lunchtime, I received an angry private message in which the buyer described me as shameless, wanted his money back, and also immediately threatened me with a negative review. I refunded him the money straight away, and what I got back was a negative review. The question is: Is there a way to remove the negative review again, or was the mistake really mine? Personally, I always make sure to message sellers and ask whether shipping to Germany is possible at all before I place a bid on something, which is why I believe the feedback is unjustified and I want to have it removed accordingly, since my feedback has been and still is important to me the whole time and I also want to continue handling my business on Ebay without any problems. I would כמובן be happy to get a reply or have the feedback adjusted. Best regards

Discussions

Have an unjustified negative review removed. | Rating | eBay Germany