Neutral Evaluation - Removal due to Ebay regulations !? | Rating

imperial-modellbau · 2026-04-28T12:10:47.808000Z

Hello @miriam@ebay and @ all I'd like to hear your opinions on this! Background:- Received neutral feedback with the following text: Good work. Function and durability are good.- Contacted buyer - no response received- Requested change - no response received- Contacted buyer again - no response receivedUnfortunately, this person obviously belongs to the ever-growing group of communication refusers. ☹️It is also quite obvious that this feedback was given "by accident" and should actually be positive - it's probably embarrassing for him (or he doesn't care) and that's why he doesn't respond. Be that as it may, eBay's policies state that feedback with incorrect content will be deleted and even if this is possibly nitpicking - it says "we remove" and not "we maybe remove".You, Miriam, take the position that feedback from buyers and sellers is treated differently!This may be handled internally by you - but it contradicts the established rules!And you yourself wrote recently:Feedback on eBay must comply with our principles. This includes, among other things, that the feedback type (positive, neutral, negative) and the accompanying comment must not be used in a contradictory or abusive manner.In the "Feedback Policy" only "feedback" is mentioned everywhere, no distinction between buyer and seller.And even where buyers and sellers are specifically mentioned, it states that feedback with obviously incorrect content is removed! So I hereby request that this feedback is removed! Some will probably say again now, why get upset over neutral feedback!To which I say the following:1. Neutral feedback is also harmful to commercial sellers.2. A mistake obviously happened here - why should I have to pay for it?3. I care about eBay adhering to its own policies. Here's the last sentence from the Feedback Policy: Why does eBay have this policy?This policy helps protect the integrity of eBay's feedback system and build trust between buyers and sellers. My opinion is that consistent adherence to the rules should not only apply to us users and that trust must also be earned by eBay!

Discussions

Neutral Evaluation - Removal due to Ebay regulations !? | Rating | eBay Germany