Received an unjustified rating - I'm extremely disappointed

Question

Hello, I also have a similar problem, although with a different item and process, but basically similar. I am also utterly disappointed with ebay about the tactics against us sellers, and I am also thinking about closing my account. I have been trading here for almost 24 years and always do my best.  I also consider the calculation questionable. With a negative review, you can basically do whatever you want, but according to this calculation, reaching 100% is actually no longer possible. Ev...

anna_s@ebay · Accepted Answer

Hello @ddr-fundgrube,    I’m happy to help you.    I took a closer look at your issue. Not just the rating itself, but also how you handled the situation.    I can see that you did everything you could from your side, just as one would expect from a good and professional seller. You immediately offered him a replacement item. However, your buyer no longer got back to you or opened a return to resolve the issue. We very much appreciate it when both parties are i...