What are the chances that eBay will delete a negative review?? | Rating

penthesilea25 · 2026-04-25T11:10:30.016000Z

Hello dear community, After years of reading along with interest, I’d like to hear your opinion too.I’ve been here since 2008 and have sold 1245 items since then, with 1303 positive ratings.Now the following happened: I was on Easter vacation until 6/4 and wanted to send the item that had already been sold, “2 perfume flacons Indian-Oriental” on 7/4 right away, and I can’t find them anymore; they were used by the family and given away :-(( After that, I wrote the buyer a really, really heartfelt apologetic letter, apologized a million times, canceled the purchase, and immediately arranged the refund. Now, after almost 3 weeks without any response, the buyer suddenly left me negative feedback, claiming the price probably wasn’t enough for me.... but it was a Buy It Now item that had been listed for months !!! Now I only have 98.5% positive feedback and I’m shocked :-((My question: is there any way that Ebay deletes the rating? Unfortunately I can’t find a link to ask for this. Thanks in advance for your help :-))

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What are the chances that eBay will delete a negative review?? | Rating | eBay Germany