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📋Unsere Community-Netiquette📋
Summary: A participant explains the eBay Community Guidelines, which are aimed at creating a respectful and helpful environment for sellers and buyers. The guidelines emphasize the importance of respect, accurate information, and open discussion, while inappropriate content and behavior are not tolerated. Members are encouraged to make sure their posts are relevant and respectful, even when there are differing viewpoints. Prohibited posts include, among other things, violent content, misleading information, and attempts to bypass revenue through the platform. Users should report inappropriate content instead of responding to it directly.
The eBay Community gives eBay sellers and their buyers the opportunity to connect with one another. eBay employees also occasionally take part in discussions. But it’s eBay users who are at the center of the eBay Community and help it keep growing. These Community Guidelines form the foundation for an open, helpful, and respectful environment for all users.
We expect all users to follow these guidelines when they’re active in the Community, and to also comply with the eBay User Agreement and the eBay Privacy Policy.
Be respectful.
Respect is the foundation of a strong community. All members should feel welcome, no matter who they are or where they come from. Be friendly and helpful if you’re an experienced member. If you’re new to eBay, take some time to learn from experienced sellers and buyers.
Express yourself appropriately.
The eBay Community is open to all members, and we expect our users to protect the eBay Community as a safe place for everyone. Your posts should be respectful and appropriate for all age groups.
Provide accurate information.
A vibrant community offers trustworthy content in honest posts. The information in your posts should be as accurate and correct as possible.
Be open and share your opinion too.
Well-founded opinions and different viewpoints are welcome in the Community and can be discussed in an open, calm, and reasonable way. Even on the same issue, there can be different viewpoints, and both can be valid. Stay open to other opinions, because there are many ways to successfully sell and buy on eBay.
Post meaningful content.
Please use search to check whether your question may already have been answered. If you can’t find the content you’re looking for, please post your question in the forum that fits the topic. If you agree with a post, you can also use the “Helpful” button at the bottom of each article to show your appreciation and agreement. Use the “Accept as solution” option if you’ve received an answer from someone else that you find helpful.
Get the help you need.
Turn to the Community for recommendations for tools for your business, to find items you want to buy, or to get feedback on your items or listings, or to give other users examples. We know that Community members are happy to respond helpfully to this kind of question with tips about listings, products, or services.
Follow this important guide for polite and focused community interaction:
Please make sure your posts and comments are relevant to the current discussion. Staying on topic helps keep the Community focused and engaged. Please also avoid making public assumptions or accusations about specific sellers, such as claiming that someone is conducting commercial trading through a private account. In the event of unfounded accusations, such behavior may, where applicable, infringe the rights of those affected. If you believe that certain sellers or eBay accounts are violating legal requirements, the eBay Terms and Conditions, or eBay policies, you can of course report this to us through the known channels. Let’s create a respectful and constructive community for everyone, where it’s enjoyable to be and to participate.**
Share, discuss … and have fun!
Buying and selling on eBay is definitely not your only passion. Describe your hobby or vent about something that’s been bothering you for a long time. Celebrate your latest bargain or share a photo of items you haven’t listed yet. The Community is happy about your latest personal triumph, shows sympathy when you need support, or wants to see (in the appropriate forum) the fantastic meal you cooked. Our Community is meant to connect people with one another. The better we know each other, the more successful our businesses are.
Prohibited content and actions
Inappropriate content or content that violates these Community Guidelines or the eBay Terms and Conditions may not be posted. You agree not to post any content or take any actions of the following kind:
adult-only, pornographic, violent, or explicit content
unacceptable wording or threats, as described in the Threats and Insults policy
dishonest, unfounded, or misleading information
identical or repeated content, especially in forum posts and replies
calls for petitions, boycotts, lawsuits, or other appeals to activism in posts or private messages, or attempts to divert traffic away from eBay
advertising listings, products, or services in order to make sales, or otherwise using the Community as a marketing platform. Also see the following eBay policies:
promoting websites, groups, or forums outside of eBay, or suggesting that users leave eBay Update 01.05.2024 (this also includes statements such as, for example, "I wouldn’t sell here anymore", "I can only recommend trying it on another marketplace" - list is not exhaustive)
reposting content that has been edited or removed by the employees responsible for the eBay Community
content about moderation warnings or consequences
content about listings or other users’ usernames to damage their reputation (“Naming & Shaming”), or other calls to action directed at the Community. NOTE: It is okay to respectfully comment on items or listings that sellers ask for feedback on.
content that violates the policy on sharing contact information.
content that encourages others to violate the eBay User Agreement, the policies for listing items, the policy on professional selling on eBay, or other policies
copyrighted content used without the permission of the rights holder. Also see the following eBay policy:
manipulating the “Helpful” option by using it excessively or using multiple accounts to give “Helpful” ratings to yourself or others, and marking other users’ posts as “Helpful” without justification in order to move them up in the rankings
Update 16.02.2023circumventing terms that are not allowed in the Community by using paraphrases or special characters.
Reporting prohibited content
If you see posts that harm the Community and violate the Community Guidelines, do not contact the person concerned in these situations. Instead, use the options we provide for your safety. Report inappropriate behavior by clicking on
and then on
below each post. This will notify our moderation team so they can review the issue and take appropriate action. Of course, your report will be treated confidentially. ***
Please report a post only once.
Consequences and considerations
If posts go off topic, conversations become heated, or users violate these guidelines, the eBay Community team may, at its own discretion, move content and provide public reminders or send private messages with warnings.
Posts or content that violate the rules may be edited or removed. eBay reserves the right to restrict or suspend users’ access to the Community for violations of the Community Guidelines.
Third parties and the press
Representatives of third parties who wish to post in the Community must obtain permission in advance.
Journalists seeking official comments or wishing to contact eBay users directly must contact eBay at press@ebay.com and obtain authorization to post.
This ensures that the eBay Community is informed when someone is posting as part of their job rather than as a buyer or seller.
Get to know how the eBay Community works.
By reading these guidelines, you’ve already taken an important first step. If you’re just starting out on eBay as a seller, use the search function “Search all content” at the top of each Community page to find out how other sellers have approached things. Please watch our videos about the eBay Community and read the general information about selling in the Seller Portal.
Thank you for being part of the eBay Community and for following these guidelines.
*07.07.2024 the word "new" removed from the title
**14.05.2025 added
*** 22.07.2026 adapted to the new UI
