Lost order and seller not refunding | Discussion forums

wtsm3979 · 2025-07-18T08:20:03.343000Z

I have bought an item from a seller (UKEASY) on 10 June 2025. After one month I followed up the delivery and seller asked me to contact the delivery company which of course was their own duty to do it. By the way I contacted many times and finally they said we do not have delivery update and it means that your parcel has been lost.I contacted the seller again they say that delivery failure is on buyer. They are offering 50% of refund! What is my problem? I am home waiting for my parcel. In the Netherlands there are many different post companies like DHL or Post,nl but I don't know why they have chosen PDN which is unknown and even they don't have any office in the Netherlands. I want to contact ebay support but I have just being linked to the seller. I never trust ebay again!What is your idea and what I can do?

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Lost order and seller not refunding | Discussion forums | eBay Germany