Return of an item
Summary: gunganz0 reported a problem with the return process through a platform. Despite positive feedback, clicking the print button did not print the label, but instead changed the item’s status. petersmodellbahnstuebchen recommends requesting a callback via the "Ebay assistant," while verena@ebay advises contacting the seller directly to get the return label.
I started a return request and agreed to cover the postage costs.
I got a positive response and a button to print the address label.
However, pressing the button did not trigger printing, but instead put the return item into a status as if it had been shipped.
I no longer have any way to intervene in the process, let alone send the package.
Can someone help, because there is no help via the eBay assistant.
verena@ebay
·2 weeks agoHello @gunganz0 ,
Thank you very much for your post!
The return label was issued by your seller. If you haven’t received it, I recommend contacting your seller.
Thanks for the tag, @petersmodellbahnstuebchen ! 😽
Best regards
Verena
petersmodellbahnstuebchen
·2 weeks agoHi @gunganz0
why aren't you getting any help from the "eBay Assistant"?
You can request a callback.
But maybe the lovely @verena@ebay can also help you out, thanks Verena. ❤️
Best wishes from the Baltic Sea
Peter
gunganz0
OP2 weeks agoPeter, thanks for the info. I'm new here. Where can I request a callback?
petersmodellbahnstuebchen
·2 weeks agoHi @gunganz0
if you enter call back or staff member in the help for the "Ebay assistant", even several times in a row if necessary, you’ll also get a call.
Kind regards from the Baltic Sea
Peter
gunganz0
OP2 weeks agoThanks