Subject: 💬 Welcome to the general eBay Q&A on 19/04/23 at 2:00 p.m.

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Hello everyone and ❤️ welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a specific topic this week, please feel free to ask your general buying or selling questions here.

You’re also welcome to send me ( @steffi@ebay ) topics that should have their own Q&A session.

To help us answer your questions faster, we ask that you choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - in fact, we want you to!

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eBay Team0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

12 comments

monica_nicoletti_ersatzteile

·3 years ago

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Good day,

we have seen that some offers have an EPD number listed or a box with the heading "about this product".

How can you, so to speak, "qualify" an offer so that it gets this EPD?

Thanks

patrick@ebay

Admin3 years ago

Community TeamView listings

@monica_nicoletti_ersatzteile wrote:

Good day,

we have seen that some offers have an Epid number or a box with the heading "about this product".

How can you, so to speak, "qualify" an offer so that it gets this Epid?

Thanks

Hello @monica_nicoletti_ersatzteile ,

you can't qualify it yourself, the product labels are then automatically used from the catalog based on the item characteristics that are specified.

Product labels

Have you perhaps got the problem with an offer that it is not being recognized?

Best regards

Patrick

petersmodellbahnstuebchen

·3 years ago

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Hi, topic ratings 2,

in my seller account, I’ve automated the ratings so that they’re submitted automatically after payment by the buyer.

Is there a way to withdraw these ratings if the buyer cancels the purchase after paying and receives a refund?

Best regards from the Baltic Sea

Peter

patrick@ebay

Admin3 years ago

Community TeamView listings

@petersmodellbahnstuebchen wrote:

Hi, topic Reviews 2,

I have automated the reviews in my selling account to the extent that they are posted automatically after payment by the buyer.

Is there a way to withdraw these reviews if the buyer cancels the purchase after payment and receives a refund?

Best regards from the Baltic Sea

Peter

Hello @petersmodellbahnstuebchen ,

have you already been to the Portal for seller inquiries and clicked on request help there?

Best regards

Patrick

petersmodellbahnstuebchen

·3 years ago

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Hi,

we had the topic of displaying ratings in the purchase overview in the Q&A session on 29/03, to which Steffi later added the following comment:

Update:

Good morning @petersmodellbahnstuebchen , we want to streamline the purchase overview and have removed the information from this overview. You can find the information on who rated you in your ratings profile.

Ratings are optional and, since the change, we have not seen any impact on ratings. None the less, we are always pleased when you leave ratings and share your experiences.

In my opinion, the "streamlining" of the overview does not make working with Ebay easier, but only more cumbersome.

Before, I could see at a glance whether a seller had already rated me, now I have to laboriously search for it in the ratings profile. That's more something for people with too much time on their hands. Consequence: As a buyer, I will no longer leave any ratings in the future.

Best regards from the Baltic Sea

Peter

patrick@ebay

Admin3 years ago

Community TeamView listings

@petersmodellbahnstuebchen wrote:

Hey,

we already had the topic of displaying ratings in the purchase overview in the Q&A session on 29/03, to which Steffi subsequently added the following comment:

Update:

Good morning @petersmodellbahnstuebchen , we would like to slim down the purchase overview and have removed the information from this overview. You can find the information on who rated you in your rating profile.

Ratings are optional and, since the change, we have not seen any impact on the ratings. All the same, we are always happy when you leave ratings and share your experiences.

In my opinion, the "slimming down" of the overview does not make working with Ebay any easier, but only more cumbersome.

Previously I could see at a glance whether a seller had already rated me; now I am supposed to laboriously search for it in the rating profile. That's more for people with too much time on their hands. Consequence: in future I will no longer leave any ratings as a buyer.

Best wishes from the Baltic Sea

Peter

Hello @petersmodellbahnstuebchen ,

even if you don't have a direct question or if it has already been answered before. I can gladly also let you know that you can share your feedback / criticism directly with the responsible colleagues of ours. Simply when you are in the purchase overview, on the right-hand side is "Your opinion". There you can provide detailed feedback about concerns regarding changes to My eBay, and I personally know that the team appreciates it.

Best regards

Patrick

kfzteileosthessen

·3 years ago

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Hello

Why, as of today, is there an ADDITIONAL customer address on the invoices on the far right labeled "Buyer’s registration address"? In addition to the "delivery address + sender address"...
Regards

patrick@ebay

Admin3 years ago

Community TeamView listings

@kfzteileosthessen wrote:

Hello

Why, as of today, is there an ADDITIONAL customer address all the way on the right on the invoices with the label "buyer’s billing address"? In addition to the "delivery address + sender address"...
Regards

Hello @kfzteileosthessen ,

I’d be happy to discuss this once, so I’d like to ask you to be patient a little longer.

Best regards

Patrick

patrick@ebay

Admin3 years ago

Community TeamView listings

@patrick@ebay wrote:

@kfzteileosthessen wrote:

Hello

Why is there now a FURTHER customer address on the invoices all the way on the right with the label "buyer registration address"? In addition to the "delivery address + sender address"...
Best regards

Hello @kfzteileosthessen ,

I'd be happy to discuss this with the team, so I'd like to ask you to be patient a little longer.

Best regards

Patrick

Hello @kfzteileosthessen ,

my tech colleagues are asking whether you can share a screenshot with us showing where this appears? Please make sure that no data is shared that is not public. They couldn't find such a note on the eBay invoice. If needed, you're also welcome to share additional info that could help.

Best regards

Patrick

patrick@ebay

Admin3 years ago

Community TeamView listings

@patrick@ebay wrote:

@patrick@ebay wrote:

@kfzteileosthessen wrote:

Hello

Why is there now a FURTHER customer address on the far right of the invoices since today with the label "Buyer registration address"? In addition to the "delivery address + sender address"...
Best regards

Hello @kfzteileosthessen ,

I’d be happy to discuss this once, so I’d like to ask you to be patient again.

Best regards

Patrick

Hello @kfzteileosthessen ,

my tech colleagues are asking whether you can share a screenshot with us showing where this appears? Please make sure that no data is shared that is not meant for the public. They could not find such a note in the eBay invoice. If needed, feel free to share additional information that could help.

Best regards

Patrick

Thank you very much @kfzteileosthessen ,

I removed the invoice just to be safe, since everything was still visible after all.
But now we have it and you don't need to share it again.

Best regards

Patrick

patrick@ebay

Admin3 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for today’s Q&A session. If any questions should still come up that you’d like to have clarified before the next eBay Q&A session, or if you no longer had enough time for another post / reply, please start a new topic and tag the eBay Community Team as follows:

@patrick@ebay

and Steffi for all eBay community-related questions

@steffi@ebay

Of course, you can also ask Steffi questions about your community account or the community itself via a @steffi@ebay

patrick@ebay

Admin3 years ago

Community TeamView listings

Hi 😎✌️