💬 Welcome to the general eBay Q&A on 01/03/23 at 2:00 p.m.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

25 comments

steffi@ebay

Admin3 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for today’s Q&A session. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please start a new topic for that and tag the eBay Community Team as follows:

@patrick@ebay

@miriam@ebay

and me for all eBay Community-related questions

@steffi@ebay

Of course, you can also ask me questions about your community account or the Community itself via a @steffi@ebay

siegi046

·3 years ago

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For how many items does free listing and no commission apply?

patrick@ebay

Admin3 years ago

Community TeamView listings

@siegi046 wrote:

For how many items does listing for free and no commission apply?

Hello @siegi046 ,

you probably mean our news: As of March 1, 2023, private sellers on eBay.de sell for free

, listing & selling is now generally free for private sellers. P.S. > New reply here

Best regards

Patrick

siegi046

·3 years ago

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Do I have to pay commission for items at 1.00 that exceed the 320 free ones?

patrick@ebay

Admin3 years ago

Community TeamView listings

@siegi046 wrote:

Do I have to pay commission for 1.00 items that exceed the 320 free ones?

Hello @siegi046 ,

I just wanted to update my first reply to you again.

Per month, private sellers can list 320 offers for free. In addition, you do not pay listing fees for 2500 auctions (with a starting price of EUR 1.00) with a duration over 3 days.

Best regards

Patrick

shirt-world

·3 years ago

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Good day!

For comparison with my records, I need an overview of my sales from past years (2020/2021) for my tax return. I requested this via the hotline, but only received the monthly statements.

Is there a way to display an overview of older sales? Or do I need to contact the hotline again?

miriam@ebay

Admin3 years ago

Community TeamView listings

@shirt-world wrote:

Good day!

For reconciliation with my records, I need the overview of my sales from previous years (2020/2021) for my tax return. I requested this via the hotline but only received the monthly statements.

Is there a way to view an overview of older sales? Or do I need to contact the hotline again?

Hello @shirt-world! Unfortunately, we cannot provide the requested data. Please note §3 paragraph 14 of our Terms and Conditions:

"Users are responsible for archiving information that can be accessed via eBay services and stored by eBay, which they need for the purposes of preserving evidence, accounting, or for other purposes, on a storage medium independent of eBay."

We therefore recommend saving the item descriptions and other details needed for your tax return in the future. In general, transactions in Seller Cockpit Pro can be retrieved for up to 2 years; the last invoice before the switch to eBay payment processing is from May 2021. You can also download your transaction reports, or you already have access to your billing reports. For everything that was before the switch to payment processing, the eBay invoices will also help you, as a sales commission was charged for sales (= revenue).

Everything we can tell you, you can request yourself here.

I hope that helps you get further 🙂.

Kind regards

Miriam

polymet-de

·3 years ago

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B2C invoice in an EU country with OSS procedure and correct VAT on eBay not possible?

Hello,

Question:
Does eBay offer the option (in hidden settings or similar) for invoices to private customers in EU countries to show the correct VAT?
Background info:
As a commercial seller, I sell via eBay to private customers in various EU countries (B2C).
For these distance sales, from 01/07/2021 onward, taxation applies in the destination country once a total value of €10,000 is reached.
With or without using the One-Stop-Shop (OSS) procedure, I MUST therefore show the VAT correctly on the invoice, not just myself, i.e. the VAT valid in the respective country, e.g. 20% in France or 25% in Denmark.
Problem:
In the invoice generated via eBay, ONLY the (German) tax rate of 19% is ALWAYS shown, which is not legally compliant.

Thanks for the support.

patrick@ebay

Admin3 years ago

Community TeamView listings

@polymet-de wrote:

B2C invoice in EU country with OSS procedure and correct VAT at Ebay not possible?

Hello,

Question:
Does Ebay offer the possibility (in hidden settings or similar) for invoices to private customers in EU countries to show the correct VAT?

Background info:
As a business seller, I sell via Ebay to private customers in various EU countries (B2C).
For these distance sales, as of 01/07/2021, taxation applies in the destination country once the total value reaches €10,000.
With or without using the One-Stop-Shop (OSS) procedure, I MUST therefore show the VAT correctly on the invoice, i.e. the VAT valid in the respective country, e.g. 20% in France or 25% in Denmark.

Problem:
In the invoice generated via Ebay, only the (German) tax rate of 19% is ALWAYS shown, which is not legally compliant.

Thanks for your support.

Hello @polymet-de ,

I already had your topic open: B2C invoice in EU country with OSS procedure and correct VAT at Ebay not possible? and would be happy to reply to you there after the question hour, if that's okay with you 😉

Best regards
Patrick

polymet-de

·3 years ago

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perfect-sally

·3 years ago

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Lately I keep getting “kicked out” of the community. That means I get some message saying it couldn’t be verified and suddenly I’m offline. After clicking the weird cone at the top right, I’m back online and can post. Browser Chrome and everything else is obviously not offline. What’s the problem?

steffi@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Lately I keep getting “kicked out” of the community. That means some message pops up saying it couldn’t be verified and suddenly I’m offline. After clicking the weird cone at the top right, I’m back online and can post. Browser Chrome and everything else is of course not offline. What’s the problem?

Hello @perfect-sally, that kind of behavior shouldn’t happen. Could you possibly send me a screenshot of the "cone" and do you go back online right away, or do you also have to log back into the community? Thanks a lot 🙂.

perfect-sally

·3 years ago

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Hello @steffi@ebay

no, I don't have a screenshot right now. But it happens often and the message always says: The requested operation could not be completed and then

authentication failed.

Authentication ticket does not match, authentication failed.
Then I go up to where my profile picture should be, but there’s only the cone there. Click on it and the profile picture comes back and I can keep posting.
At that moment when I reply, the same thing happens. I can either copy the reply I’ve already written and unfortunately not the message and the cone.

steffi@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Hello @steffi@ebay

no, I don't have a screenshot right now. But it happens often and I always get the message: The requested operation could not be completed and then

authentication failed.

Authentication ticket does not match, authentication failed.

Then I go up to where my profile picture should be, but there's only the cone there. Click on it and the profile picture comes back and I can keep posting.

At this moment when I reply, the same thing. Either I can copy the already written reply and unfortunately not the message and the cone.

that's fine like that @perfect-sally. How often does it happen and which version of Chrome are you using? Then I can pass this on to Khoros as a ticket with the data 😉.

perfect-sally

·3 years ago

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Version 109.0.5414.120

And it happens several times a day, I haven't counted yet but I think like 7-8 times.

And just now, as I was writing the reply, again 😞

steffi@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Version 109.0.5414.120

And it happens several times a day; I haven’t counted yet, but I’d guess around 7-8 times.

And just now, as I was writing the reply, again 😞

Thanks! Really annoying! I’m going straight to create the ticket with Khoros so they can take a look, and then I’ll get back to you as soon as I have an answer!

steffi@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Version 109.0.5414.120

And it happens several times a day, I haven’t counted yet but I’d guess around 7-8 times.

And just now, as I was writing the reply, it happened again 😞

one more question @perfect-sally, are you back online right away then or do you also have to log into the community?

perfect-sally

·3 years ago

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With a click on the cone, everything is back to the way it was before. I don't have to log in somewhere again separately.

perfect-sally

·3 years ago

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Subject: no fees for private sellers

Ebay has really done something great again, which I consider a serious slap in the face to all commercial sellers!!!

Among other things, ebay also writes: „And that also means higher sales opportunities for our commercial merchants.“

How is that supposed to be understood? So if private sellers can list for free and pay no fees at all, how on earth are commercial sellers supposed to benefit from that? Does ebay really think that if a lot of private-commercial sellers pop up again now, customers will buy more from commercial sellers too? A great joke. And when will ebay do something useful for commercial sellers again? Haven't seen any promotions for ages!

miriam@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Subject: no fees for private sellers

eBay has once again pulled something great, which I see as a serious slap in the face to all commercial sellers!!!

Among other things, eBay also writes: „And that also means higher sales opportunities for our commercial merchants.“

How is that supposed to be understood? If private sellers can list for free and pay no fees at all, how exactly are commercial sellers supposed to benefit from that? Does eBay actually believe that if lots of private-mercial sellers show up again now, customers will buy more from commercial sellers too? What a joke. And when will eBay do something useful for commercial sellers again? Haven’t seen any promotions for ages!

Hello @perfect-sally and sorry that you feel that way. We are convinced that the variety of offerings on ebay.de increases the attractiveness of the marketplace. This also increases sales opportunities for commercial sellers, because consumers who sell on eBay.de often also buy directly on the platform, and therefore also from commercial sellers.

Merchants who sell commercially on the marketplace enjoy a special status at eBay. Through a wide range of offers and programs, they receive targeted support that goes beyond the normal selling activity of private sellers. The fees allow us to continue ensuring special services so that eBay can continue to provide full service for merchants in the future. In addition, eBay offers coupon and discount promotions as well as marketing that promotes the offers of commercial sellers.

During registration, new eBay users provide information about their seller status as private or commercial. At that time, eBay is not able to verify the accuracy of this information. Each eBay member is responsible for observing the applicable legal rules (for example in consumer protection or tax law). However, eBay uses certain mechanisms to detect and sanction violations of the rules on its marketplace. In addition, eBay cooperates with the tax authorities within the scope of its legal obligations and in compliance with data protection rules. The newly introduced reporting obligations for online platforms under the PStTG also create additional transparency.

Kind regards

Miriam

mr.snackerito

·3 years ago

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After a 10% eBay points campaign, only 5% of the sale price were credited to me as points. How/when will the other 5% be added later?

patrick@ebay

Admin3 years ago

Community TeamView listings

@mr.snackerito wrote:
After a 10% eBay points campaign, only 5% of the sale price were credited to me as points. How / when will the other 5% be added?

Hello @mr.snackerito ,

I’ll forward this once for order no.: 16-09758-75257 so our colleagues can check it.

Best regards

Patrick

mr.snackerito

·3 years ago

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My account is already 5 years old and things are sold every now and then, rarely expensive items too, so far there have never been any problems, why is my money (1500 euros) from an item I sold recently being withheld for a long month then? I’m selling so that I have the money available and can buy something else with it…

miriam@ebay

Admin3 years ago

Community TeamView listings

@mr.snackerito wrote:
My account is already 5 years old and something gets sold from time to time, rarely expensive things too, so far there have never been any problems, why is my money (1500 Euro) from a recently sold item being held for a long month then? I sell so that I have the money available and can buy something else with it…

Hello @mr.snackerito and congratulations on selling your item without any selling fee incurred! 🙂

There are several reasons why we sometimes hold amounts for different transaction types. For certain high-priced items, we want to make sure buyers have enough time to receive and inspect the item before the money becomes available. This helps ensure that no problems arise with the transaction.

This additional time during which we hold the payment also protects you if you may need to issue the buyer a refund or accept a return. This prevents eBay, the stored refund method, or payment method from being charged, since we already have access to the held amounts.

We see that you continue to be critical of longer payment holds, and we keep passing along your feedback so that in future there may be improvements for long-standing, trusted sellers like you 🙂.

Kind regards

Miriam

steffi@ebay

Admin3 years ago

Community TeamView listings

Welcome to the eBay Q&A session! Today Patrick, Miriam, and I are here for you 🙂.