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💬 Welcome to the general eBay Q&A session on 01/10/2025 at 2:00 p.m.
With the eBay Community Team & the Community Support Team
Hello everyone and ❤️-ly welcome to today’s eBay Q&A session!
Since we haven’t prepared a special topic this week, we warmly invite you to post your general questions here about buying and selling on eBay.
❗ Please make sure not to duplicate topics that already exist from other members. Check first whether your question has already been asked.
🛠️ How the Q&A session works:
➤ One question per post
Please always ask only one question per post.
However, you can post multiple posts with different questions – that is explicitly encouraged!
➤ No new posts for existing questions
Please do not post follow-up questions or reminders to existing threads such as
„I’m still waiting for a reply“
„My question hasn’t been answered yet“
as a new post.
We want to keep the communication clear and ask you to always stay in the existing thread so that no duplicate conversations are created.
➤ Q&A session time
⏰ The Q&A session is always open from 14:00 to 15:00.
After that, it will be closed for new questions.
Of course, we will continue answering all open questions. Please understand that it may take a little while – especially if we involve colleagues to help clarify things so we can give you the best possible answer.
✍️ How to ask your question:
Click on “Reply” at the bottom right under this post
Enter your question
Click on “Reply” between 14:00 and 15:00 to submit your question
ℹ️ Note on the format
We use the discussion forum format here, in which all posts appear chronologically.
The Community Team processes your questions in order and quotes the respective original question in the reply.
📌 The eBay Q&A session is a question-and-answer format for individual topics.
It is not intended for discussions.
For conversations, opinions, or exchanges, please continue to use our discussion forum.
🤔 Missed it?
If you missed the Q&A session:
👉 Simply post your question directly in the Community Forum
or
👉 Come back for the next Q&A session on Wednesday – we look forward to seeing you!
steffi@ebay
Today, too, we’d like to sincerely thank you for your questions – and a special thank-you goes to @selina_b@ebay from our Community Support Team for her support!
If there are still any open questions that should be answered by the next eBay Q&A session – or if there wasn’t enough time to respond to your post (or we accidentally overlooked something) – please open a new topic in the community. If needed, simply tag us for support as follows:
@miriam@ebay
@patrick@ebay
and @steffi@ebay also for all questions related to the eBay community
Stay in touch with the Community Support Team!
Feel free to add us to your private friends list via your community profile – that way you can always see at a glance who’s online and can support you.
bogumila555
·10 months agoHello, my question today is:
why doesn’t combined shipping abroad work? The buyer can’t request a corrected invoice after purchase but before payment and is immediately sent to checkout; otherwise no sale goes through. I first have to send the refund for shipping costs paid in excess afterward. Latest example: order no. 09-13591-04995
In my settings, “request invoice” is enabled. I also haven’t set it so that “immediate payment is required.” I don’t want to set fixed rules for combined shipping, but rather decide individually. This is only about shipping abroad; within Germany, shipping is free for buyers in my case. Best regards
patrick@ebay
Hello @bogumila555 ,
I assume that your buyer did not use or could not find the “Request invoice / Request total amount ” function. This must be done from the shopping cart, not in checkout, and after the purchase it doesn’t work for the buyer anyway. Once payment has been made, only a partial refund / cancellation is possible.
Which is already how you have handled it.
Best regards
Patrick
steffi@ebay
Feel free to ask your questions 🤗