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eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

11 comments

olavgo13eba

·1 year ago

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Hello, last week and before that it was claimed here that reports are taken »seriously«, but the seller in the example (see below) can nevertheless quite obviously continue to offer duplicate uniques despite the multiple verbal and written reports made weeks ago. No decision has been made on the three written reports either, up to now:

If you report identical offers, unfortunately almost nothing basically happens afterward. To name one example: search for Jungnickel and sort by highest price. So there are uniques (drawings, watercolors, etc.) being offered multiple times for several thousand euros each. Reported multiple times and after weeks the seller is still allowed to manipulate the search results, overburden server capacity, and thus run the risk of selling twice what he only has once. Unfortunately, eBay does not prevent such duplicates already when they are uploaded, which would be easy to do.

Thanks in advance for the help.

But why? Is the antiquarian really allowed to list uniques multiple times? That would mean that with two successful bids, the unique item would essentially have to be split between two buyers.

Thanks.

A second annoying thing: a seller had offered a cat. Removed immediately after the report. Two hours later, the same cat was back online in two listings from the same seller. Why isn’t that blocked right away? Otherwise one has to report endlessly.

A third annoying thing that allegedly does not constitute a fundamental violation:

Luigi Retro/Vintage Fahrrad Active Comfort. Has absolutely nothing to do with the famous Luigi Colani, but only with the virtually unknown Odo Klose, as the Deutsches Museum, for example, proves see https://digital.deutsches-museum.de/de/digital-catalogue/collection- object/2007-93/ So this is a misleading claim by the seller that adds value, which unnecessarily still leads to false search results. Even a screenshot was submitted with the appeal.

A fourth: item title: »Sold (no longer available)«. Report text from February in each case: »As the seller confirmed via eBay message: Not deliverable, but still payable, however would not be collectible, regularly manipulates user searches, is not intended on eBay, consumes server capacity and energy …«. Has not been removed to date because supposedly no violation! Once again: that would mean that one may upload the offer, which is not an offer, millions of times.

miriam@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Hello, last week and the week before it was claimed here that reports are taken “seriously,” but the seller in the example (see below) can nevertheless obviously continue to offer duplicate unique items despite the multiple verbal and written reports made weeks ago. No decision has been made yet on the three written reports either:

When identical offers are reported, unfortunately almost nothing happens afterward as a rule. To give an example: search for Jungnickel and sort by highest price. There, unique items (drawings, watercolors, etc.) are offered multiple times each for several thousand euros. Reported multiple times and after weeks the seller is still allowed to manipulate the search results, overburden server capacity, and thus run the risk of selling twice what he only has once. Unfortunately, eBay does not prevent such duplicates already when uploading them, even though that would be easy to do.

Thanks in advance for your help.

Please, why? Is an antique dealer really allowed to list unique items multiple times? That would mean that if two bids are accepted, the unique item would essentially have to be split between two buyers.

Thanks.

A second annoying thing: a seller had offered a cat. It was removed immediately after the report. Two hours later the same cat went online again in two offers from the same seller. Why on earth isn’t that blocked right away? Otherwise you’d have to keep reporting forever.

A third annoying thing, which supposedly is not a fundamental violation:

Luigi Retro/Vintage Bicycle Active Comfort. Has absolutely nothing to do with the famous Luigi Colani, but only with the virtually unknown Odo Klose, as, for example, the German Museum proves; see https://digital.deutsches-museum.de/de/digital-catalogue/collection- object/2007-93/ So it is a false claim by the seller that increases value and still unnecessarily leads to incorrect search results. Even a screenshot was provided with the objection.

A fourth: item title: “Sold (no longer available)”. Report text from February each time: “As the seller confirmed via eBay message: not deliverable, but still payable, would not be collectable though, regularly manipulates user search queries, is not intended on eBay, consumes server capacity and energy …”. Has still not been removed to date, allegedly because there is no violation! Again: that would mean that you could upload the offer, which is not really an offer, millions of times.

Hello @olavgo13eba!

on point 1) Yes, I can understand that this member’s approach leads to a negative usage experience for you and that you find it annoying when offers are shown twice in your search results.

Nevertheless, I would like to point out that there are indeed offers that, due to their urgency and potential impact on our platform, require a higher priority from our teams. We strive to find a balance in order to address all concerns. My suggestion to you: Have you ever thought about writing to the specific seller via eBay messages and asking why it was listed twice here? Maybe that wasn’t intentional at all?

on point 2) Repeated violations of our principles can have more far-reaching consequences for an eBay account.

on point 3) *& 4) We’ll look at your reports today and check whether a different decision should have been made. Thanks for the heads-up!

Kind regards

Miriam

itec-systems

·1 year ago

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Then I do have one more question.

How does the seller protection work with basic tracking for items under €20, when the shipment

1. doesn’t show any scan at all

2. is no longer updated while in transit

I’ve noticed that the scans are very unreliable and I often get feedback about receipt, and everything matches even though the shipment was never marked as delivered according to tracking. What would happen if a case for non-receipt were opened here?

I lost a case for a shipment to Greece because there was no tracking at all. The label couldn’t be bought via eBay, but let’s assume it had been possible. How would the case have turned out if there still had been no status available?

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

Then I still have one question.

How does seller protection work with basic tracking for goods worth under €20 when the shipment

1. doesn’t show any scan at all

2. is no longer updated during transit

I’ve noticed that the scans are very unreliable and I often get feedback about receipt even though everything matches, although according to tracking the shipment was never delivered. What would happen if a case for non-receipt were opened here?

I lost a case for a shipment to Greece because there was no tracking at all. The label wasn’t possible to buy through eBay, but let’s assume it had been. How would the case have ended then if there still had been no status available?

Hello again, @itec-systems! It is true that shipping labels for shipping to Greece unfortunately cannot currently be purchased via eBay, and an adjustment in this regard is in progress.

Our customer service reviews each individual case, and the following criteria are important for us in order to benefit from the eBay seller protection for Deutsche Post Internet stamps with matrix code:

Order value is at most 20 EUR
The label was purchased on the eBay platform.
The Deutsche Post service “letter” was used
The shipping label was purchased within the specified handling time
The proof of postage is valid

I’ll take this feedback with me as well and share it with our shipping team.

Thanks and kind regards

Miriam

itec-systems

·1 year ago

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The criteria are of course known to me, but if

The label was purchased on the eBay platform

it is not possible because of a technical error at eBay, I think it is unfair to hold the seller responsible for that. eBay should show the seller enough goodwill here and cover the damage. There really isn’t anything else that can be done anyway, and you still have proof of the address and postage at the post office.

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

I’m naturally aware of the criteria, but if

The label was bought on the eBay platform

is not possible due to a technical error at eBay, I find it unfair to put the blame on the seller. eBay should show the seller that much leniency here and take over the damage. There’s really no other option anyway, and you still have proof of the address and fees at the post office.

Thanks for the feedback, @itec-systems! We will check the extent to which we can support in this specific case, and I will update my response here as soon as a decision has been made.

It would help if you could please send me the affected order number via PM as an exception. Thanks!

Update 07/04/2025: Since I have not yet received a PM from you about this, we have not been able to look into it any further so far.

Kind regards

Miriam

miriam@ebay

Admin1 year ago

Community TeamView listings

This was the first Q&A session in April 2025 - if there are still any uncertainties that should be answered by the next eBay Q&A session, or if there wasn’t enough time for another post / reply, then please open a new topic and tag us as follows if you need our support:

@miriam@ebay

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Our Community Support Team is also there for you; feel free to add us to your private friends list via your Community profile so you can see at a glance who is online.

Best regards

Miriam

itec-systems

·1 year ago

View listings

No question, just want to voice my frustration again.

Since eBay still shows the buyer incorrect delivery notifications even though the shipment, according to tracking, has actually not been delivered yet, 2 buyers have opened a case for item not received precisely because of that.

Because of such a *swear word* I am supposedly already above average in the statistics. It is simply outrageous to interpret something like this against the seller. On top of that, I really cannot imagine that I am being compared to the right peer group! In this peer group, not even ONE such case should occur within the period!

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

No question, but I just want to voice my frustration again.

Since Ebay is still showing buyers false delivery notifications even though the shipment actually hasn’t been delivered yet according to tracking, 2 buyers opened an item not received case for exactly that reason.

Because of such bullshit, I’m apparently already above average in the statistics. It’s simply outrageous to hold something like that against the seller. On top of that, I can’t for the life of me imagine that I’m being compared with the right peer group! In this peer group, there shouldn’t even be a SINGLE corresponding case within the period!

Hello @itec-systems and thanks for your participation today! You’re shipping here again with *correction letters with matrix code, and we see your criticism, which is already known to us. At the moment, we don’t have a better way to display this differently.

I just discussed your request with the responsible team, hence my slightly delayed reply. We are checking to what extent we can make improvements.

Kind regards

Miriam

itec-systems

·1 year ago

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No, I don't ship with Prio letter. It doesn't even exist anymore. Just the regular way by letter, which also has seller protection. It's standard practice not to ship by parcel when the item value is low.

It's not just about the criticism of the unjustified "statistics" but also about the fact that eBay doesn't display tracking in sync with the postal service for certain shipment types.

Thanks for passing it on.

miriam@ebay

Admin1 year ago

Community TeamView listings

Hello everyone - let’s get started, feel free to ask your questions about eBay 🤗.

Best regards

Miriam