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💬 Welcome to the general eBay Q&A session on 02/08/2023 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
Since we don't have a special topic this week, please don't hesitate to post your general buying or selling questions here.
Feel free to also send @steffi@ebay topics that should have a whole Q&A session of their own.
To help us answer your questions faster, please choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - in fact, we encourage it!
The Q&A session will remain open until 3:00 p.m. After that, it will be closed for further questions. Of course, we will continue to make sure that all questions that may still be unanswered are answered - please give us a little time for that, as we often need to ask other colleagues for support in order to get the correct answer for you.
To publish your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m.
The format of the eBay Q&A session reflects the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
If you missed the eBay Q&A session, we'd be happy if you posted your question directly in the Community or simply waited until the next Q&A session*.
Best regards,
Your eBay Community Team
kaiphilipp00
·3 years agoHello 🙂
I’m asking for help - I don’t know what to do anymore:
After a long back and forth, I sent the damaged goods back to the seller.
He confirmed receipt when I asked him. Likewise the refund that had been made.
But I didn’t receive any money (checked multiple times on my end) and asked the seller for clarification.
So far, neither a payment nor a reply has been made.
There is no longer any way to ask about the actual purchase.
What can I do now??
Kind regards. Marion.
miriam@ebay
Hello @kaiphilipp00! Unfortunately, the time for the Q&A session is already over and so far I still haven’t been able to clearly identify the order you’re referring to. Would you please open a new post here and, in addition to the details of the issue, also include the affected item number so that we can take a look at it for you as soon as possible.
Kind regards
Miriam
miriam@ebay
The @community-team@ebay would like to thank you for today’s Q&A session. If any questions still come up that you’d like to have clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please start a new topic and tag the eBay Community Team like this:
@miriam@ebay
Best regards
Miriam
tabak-discount
·3 years agoHello,
I have a question, is eBay planning to ban the sale of tobacco products?
miriam@ebay
Hello @tabak-discount and thanks for your question! Like any other company, we will not communicate our business decisions in advance. If there should actually be further restrictions on the sale of tobacco products in the future, we will inform affected sellers directly or here in the community via the eBay Mitteilungen.
Kind regards
Miriam
itec-systems
·3 years agoHello,
I have a quick question about a return. I want to return an item I bought and as an eBay Plus member I should get a shipping label from eBay too, right?
Only in this return (5243874289) that I opened yesterday is that not the case.
What could that be due to?
miriam@ebay
Hello @itec-systems! We are already looking into why there was no return label for this return in the background. It may be due to the dimensions - we will get back to you as soon as further information is available 🙂.
Best regards
Miriam
itec-systems
·3 years agoThanks 🙂
at least it hasn’t been a problem so far, since I order a lot from that seller but now and then have to return something
miriam@ebay
Thanks for the feedback, @itec-systems! At this point, we can’t determine the reason for the missing return label, and after the Q&A I’d be happy to issue one for you; however, it is only insured up to €500.
If you would like to return it at your own expense using a different shipping method, we’d be happy to issue you a corresponding eBay voucher as soon as we have proof of the return shipping costs 🙂.
Kind regards
Miriam
itec-systems
·3 years agoThanks! Then I'll gladly wait until you issue me one 🙂
miriam@ebay
Hello! Today I'm here for you during our weekly Q&A session and looking forward to your contributions! 🙂
Best regards
Miriam
perfect-sally
·3 years agoWhy are messages like this suddenly appearing:
"You marked this item as received with payment on 28 Jul. 2023."
I definitely didn’t mark anything, since I don’t even know whether the customer has paid if nothing comes from eBay. Also, the whole thing is highlighted in blue and not green like usual.
For other items, different messages suddenly appear:
"Paid on 27 Jul. 2023."
"You have received payment for this item"
Sometimes highlighted in green, sometimes in blue. That’s very confusing!
What’s gone wrong again here?
miriam@ebay
Hello @perfect-sally and thanks for sharing your observations with us. I had already passed this on to the technical team yesterday, since it was also reported to us here. As far as I’ve observed, this message appears with Klarna payment methods. Is there a specific item number that I may pass on on your behalf?
I’m also taking the note about the different messages along with this - thanks! 🙂
Best regards
Miriam
perfect-sally
·3 years agoItem number 124459148008
It says: You marked this item as received with payment on 28 Jul 2023. And the text is highlighted in blue.
perfect-sally
·3 years agoPlease change your shipping solution so that item numbers can be changed manually again, even if the label was created via eBay.
Recently there were several users who had simply created a shipping label incorrectly and then received a different tracking number.
It used to work before too, so why shouldn’t you be able to change it now?
miriam@ebay
Thanks for that too, @perfect-sally - I’ve been seeing this request pop up again and again over the last few weeks, and I therefore passed on the feedback yesterday in a meeting with our shipping team, among other things. We’re currently collecting your criticisms about the returns process, and the point you mentioned is part of that.
The reason for this change is that returns are thus fully integrated into the eBay website until the shipment actually arrives; in addition, the risk of fraud is minimized and greater transparency is created.
I can understand that sometimes, for different reasons, a different shipment number has to be used, and for that reason I’ll pass on your feedback again afterward as well. In the meantime, the latest return number should be transmitted via eBay messages, and our customer service can also have it stored for affected users if needed.
Kind regards
Miriam