💬 Welcome to the general eBay Q&A session on 02/11/22 at 2:00 p.m.

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a specific topic this week, please don't hesitate to post your general buying or selling questions here.

You're also welcome to send me topics you'd like to see covered in a full Q&A session.

To help us answer your questions more quickly, please choose one question per post. Of course, you're welcome to make as many posts in the eBay Q&A session as you like - in fact, we encourage that!

The Q&A session will remain open until 3:00 PM. After that, it will be closed to further questions. Of course, we'll still continue to make sure all questions are answered, including any that may still be unanswered - please give us a little time for that, as we often need to ask other colleagues for support in order to get the correct answer for you.

To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.

The eBay Q&A session format reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective response. This quote and the response appear later chronologically and therefore further down.

If you unfortunately missed the eBay Q&A session, we'd be happy if you posted your question directly in the Community or simply waited until the next Q&A session.

Kind regards,

Your eBay Community Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

20 comments

steffi@ebay

Admin3 years ago · Edited

Community TeamView listings

If any questions do come up that you'd like sorted out before the next eBay Q&A session, please open a new topic and tag the eBay Community Team like this:

@patrick@ebay

@miriam@ebay

and me for all eBay Community-related questions

@steffi@ebay

Of course, you can also ask me questions about your Community account or the Community itself via a @steffi@ebay

bootyooty

·3 years ago

View listings

😊

Okay, maybe you could read the posts in this thread after this Q&A session

Please complete your purchases

and explain to us whether, when, and who gets notifications, and why others don't see this notification.

We simply can't find an explanation, and when someone complains about reminders like that, the rest of us stand there with a magic bag strapped over our shoulder, because others have never received such reminders.

Best regards, booty

patrick@ebay

Admin3 years ago

Community TeamView listings

@bootyooty wrote:

😊

Okay, maybe after this Q&A session you could read through the posts in this thread

Please complete your purchases

and explain to us whether, when, and who gets notifications and why others can't find this notification.

We simply can't find an explanation, and when someone complains about such reminders, the rest of us are left standing there like a goose hit by lightning, because others have never received such reminders.

Regards, booty

Hello @bootyooty ,

I'd be happy to take a look and maybe help out. Thanks for letting me know.

Best regards

Patrick

schubbi1234

·3 years ago

View listings

When is it possible to add more images on eBay? Some items need more there.

miriam@ebay

Admin3 years ago

Community TeamView listings

@schubbi1234 wrote:

When is it possible to add more pictures on eBay? Some items need more there.

Hello @schubbi1234! At the moment, it is possible in the new listing tool to upload up to 12 photos, which is the same number of photos as before.

You can, if needed, add videos to your listings to provide more context and information about your item > Help page: Add videos to your listings. Is that an option for you? 🙂

Best regards

Miriam

schubbi1234

·3 years ago

View listings

Unfortunately, that's not an option. The number of images remains the same as before, and it should finally be changed. Alternatively, permanent allowance of external HTLM links with images.

Anonymous User

·3 years ago

@schubbi1234 wrote:
Unfortunately, that’s not an option. The number of images remains the same as before and it should finally be changed. Alternatively, permanent approval of external HTML links with images.

Can’t you just put the images directly into the description? That used to work before!

schubbi1234

·3 years ago

View listings

That has always been possible, but unfortunately it is not tolerated --> external storage.

miriam@ebay

Admin3 years ago

Community TeamView listings

@schubbi1234 wrote:

Unfortunately, that’s not an option. The number of images stays the same as before and it should finally be changed. Alternatively, permanent approval of external HTML links with images.

Thanks for the feedback, @schubbi1234. External links can lead to sales outside our platform, and we don’t want to support that.

So far, most listings do not use up the maximum number of images, not even yours. We believe that only very few buyers would look at more than 12 photos before purchasing. Of course, you can save additional photos locally on your device and present them if needed (e.g. a return request).

A quick update, @schubbi1234 - as of this week, everyone can add up to 24 photos to their listings free of charge instead of 12 photos 🙂.

Kind regards

Miriam

steffi@ebay

Admin3 years ago

Community TeamView listings

Welcome 🤗

bootyooty

·3 years ago

View listings

Good luck 😊

steffi@ebay

Admin3 years ago

Community TeamView listings

@bootyooty wrote:

Good luck 😊

Thank you 💐@bootyooty

perfect-sally

·3 years ago

View listings

I’ve now noticed several times that in ebay’s oh-so-great new sales form, you can’t edit the shipping methods. Only deleting and entering them again or differently is possible. You can edit the price, but not the shipping provider. Or am I overlooking something?
And isn’t it at least possible to program the colors the way they were in the “old” form? Example: a bright red for important notes and as an eye-catcher is no longer possible. The other available colors aren’t exactly great either.

miriam@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

I’ve noticed several times now that in ebay’s oh-so-great new sales form, you can’t edit the shipping methods. The only option is to delete them and then enter them again differently. You can edit the price, but not the shipping provider. Or am I missing something?
And isn’t it actually possible at least to program the colors the way they were in the “old” form? For example: a bright red for important notes and as an eye-catcher is no longer possible. The other available colors aren’t exactly amazing either.

Hello @perfect-sally! At the moment it isn’t planned to edit the saved shipping services - however, you can add new services and delete the old ones, which ultimately amounts to the same thing, right? 🙂

I’ll take the feedback about the available colors with me, thanks!

Best regards

Miriam

perfect-sally

·3 years ago

View listings

In the end, it comes down to the same thing, but that’s yet another thing that just wastes unnecessary time. Do you still not have enough reports to seriously think about this form? More and more things are coming to light that take way too much time and are cumbersome to deal with.

miriam@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

In the end, it comes down to the same thing, but this is again one of those things that unnecessarily takes time. Don’t you still have enough reports to seriously think about this form? More and more things are coming to light that unnecessarily take a lot of time and are cumbersome to handle.

Maybe it takes a bit of time at the beginning until you get used to the new tool, @perfect-sally - but it’s definitely also less prone to errors to consciously set and save the shipping settings again 😉.

We’re still happy to receive specific points of criticism and suggestions for improvement. Either here via the Community or directly via the feedback option in the settings tool.

Best regards

Miriam

perfect-sally

·3 years ago

View listings

Why is it that with the new sales form, it often happens that after an item has been uploaded, 19% VAT is suddenly added again, so a higher price is shown than was entered? Example: entered price in the form: €19.99 incl. VAT. Price shown after upload: €23.79? Even after refreshing 2-3 times, the higher price is still shown. Only after going to edit and checking whether everything has been entered correctly, which it has!!!, and then saving it again, does the displayed price match. And this happens relatively often and not just with the example mentioned.

patrick@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

Why does it happen with the new sales form quite often that when an item has been uploaded, suddenly 19% VAT is shown again, i.e. a higher price than entered? Example: price entered in the form: €19.99 incl. VAT. Price shown after upload: €23.79? Even after refreshing 2-3 times, the higher price is still shown. Only after you go to edit and check whether everything is entered correctly, which it is!!!, and set it again, does the displayed price match. And this happens relatively often, and not just with the example mentioned.

Hello @perfect-sally ,

please feel free to give us an item number where you noticed it. At present, such behavior is not known, and we can flag it for you.

Best regards

Patrick

perfect-sally

·3 years ago

View listings

It was definitely the case with the following item, but it was just sold: 125589186574

It also happened with other items, but I no longer remember exactly which ones. In any case, a few days ago with 2-3 items and also previously with individual items where I noticed it.

patrick@ebay

Admin3 years ago

Community TeamView listings

@perfect-sally wrote:

It was definitely the case with the following item, however it has just been sold: 125589186574

It also happened with other items, but I don't remember exactly which ones now. In any case, a few days ago with 2-3 items and also before that with individual items where I noticed it.

Hello @perfect-sally ,

thanks, we'll still draw attention to it.

Best regards

Patrick