💬 Welcome to the general eBay Q&A on 03/04/2024 at 2:00 PM

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago · Edited 1 year ago·Last reply 2 years ago

8 comments

steffi@ebay

Admin2 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for today’s Q&A session. If any questions still come up that you’d like to have clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please start a new topic and tag the eBay Community Team as follows:

@patrick@ebay

@miriam@ebay

and me for all eBay Community-related questions

@steffi@ebay

wideglide1985

·2 years ago

View listings

How can I initiate a refund for an item I bought last May?

The item is defective and is being returned under the statutory warranty. The seller expressly agrees, but says that I have to initiate this return myself through "My eBay".

He has no other way to do it.

I can’t find a suitable button under "Purchases" since the purchase was more than 30 days ago... only "Contact seller," which I have already done. I ask for your help!! Thank you very much

patrick@ebay

Admin2 years ago

Community TeamView listings

@wideglide1985 wrote:

How can I initiate a refund for an item that I bought last May?

The item has defects and is being returned under the statutory warranty. The seller explicitly agrees, but says that I have to initiate this return myself through "My eBay".

He says he has no other way to do it.

I can't find a suitable button in "Purchases" because the purchase was more than 30 days ago... only "Contact seller", which I have already done. Please help me!! Thank you very much

Hello @wideglide1985,

The buyer protection has of course already expired and your seller can only initiate a refund via eBay, up to 90 days after the original transaction date.

Best regards

Patrick

de3trader

·2 years ago

View listings

Hello,

Unfortunately, ebay still doesn’t offer a way to filter out pickup offers.

Many larger items can definitely be shipped, but how am I supposed to spend my money on ebay when, amid all the PICKUP-ONLY offers, I can’t find the right item with shipping?

The reverse works, of course, so that only pickup is shown - but given the sheer number of customers, it seems more important to me that one can filter that out too: very few customers live near Berlin, Kassel, California, America, Blödsheim or Deppendorf (Yes, those are all places in Germany!).

On the contrary, for at least 90% these places will be too far away for pickup.

Please make a filter that shows me ONLY SHIPPABLE OFFERS.

Pleease, pleeease, pleeease 😉

PS: Just an example, with moving boxes

https://www.ebay.de/sch/i.html?_nkw=Umzugskartons

miriam@ebay

Admin2 years ago

Community TeamView listings

@de3trader wrote:

Hello,

Unfortunately, ebay still doesn't offer a way to filter out pickup offers.

Many larger items can definitely be shipped, but how am I supposed to spend my money on ebay when, among all the ONLY-PICKUP offers, I can't find the right one with shipping?

The other way around works, yes, so that only pickup is shown - but given the sheer number of customers, it seems more important to me that people can filter that out too: the fewest customers live near Berlin, Kassel, California, America, Blödsheim or Deppendorf (yes, these are all places in Germany!).

On the contrary, for at least 90% of people these places will be too far away for pickup.

Please make a filter that shows me ONLY SHIPPABLE OFFERS.

Pleease, pleease, pleease 😉

PS: Here's an example, with moving boxes

https://www.ebay.de/sch/i.html?_nkw=Umzugskartons

Hello @de3trader and nice to hear from you! In fact, we've already passed this request along before and I'll make sure to include your feedback about it again.

I know that the teams at eBay responsible for pickup are also aware that the current process and handling are still not perfect. There will be further adjustments in the future to improve the user experience, and I hope that your suggestion regarding a filter to exclude pickup offers from search results can also be considered.

Thank you for the valuable suggestion! 🙂

Best regards

Miriam

steffi@ebay

Admin2 years ago

Community TeamView listings

Fire away with your questions please 🤗

bootyooty

·2 years ago

View listings

Hey @steffi@ebay 😘

lots of sellers just don’t understand why a buyer based abroad with a German delivery address can buy from them.

I really think eBay should finally improve this and add a function for sellers so they can block buyers who enter a forwarding address to have the item shipped from there to their respective country. Some still don’t realize that buyer protection only applies up to that point.

If someone wants to ship abroad, fine, but anyone who doesn’t want “buyers” from abroad as such should have a way to activate that too.

It keeps coming up here again and again as a frustrating topic. 😉

steffi@ebay

Admin2 years ago

Community TeamView listings

@bootyooty wrote:

Hey @steffi@ebay 😘

many sellers simply don't understand why a buyer based abroad can buy from them with a German delivery address.

I really think eBay should finally improve this and add a feature for sellers so they can block buyers who enter a forwarding address to have the item shipped from there to their respective country. It still isn't clear to some that buyer protection only applies up to that point.

If someone wants to ship abroad, that's fine, but anyone who doesn't want to have "buyers" as such from abroad should have a way to enable that as well.

It's just one of those annoying topics that comes up again and again here. 😉

Hello @bootyooty, are you directly affected by this as a seller? I'm asking because there are already various threads Sale to abroad excluded - and yet the item was bought from abroad. & Seller protection on eBay for private sellers about this in the community, where eBay has also already answered questions. We really want to keep the Q&A session reserved for individual questions from individual members. If there is still a need for clarification on this topic, feel free to tag me in one of the already existing and mentioned threads. Thanks a lot 🌷