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💬 Welcome to the general eBay Q&A session on 03/05/23 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to post your general buying or selling questions here.
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Your eBay Community Team
steffi@ebay
I would like to thank you for today’s Q&A session. If any questions still come up that you’d like to have clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / an answer, please start a new topic and mention me @steffi@ebay like this:
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steffi@ebay
Welcome to the eBay Q&A session! Since I’m the only one on today, I’m asking for a bit of patience already when it comes to getting back to your questions. Thanks a lot.
If you’d like a free one-on-one consultation with our partner Steuern mit Kopf on the topic of PStTG and taxes for private sellers, please send me, @steffi@ebay, a private message.
dmary56
·3 years agoHello Steffi
Some time ago, Miriam confirmed in a thread that shipping and delivery by PRIO letter are recognized by eBay, even though Deutsche Post/DHL does not provide a direct or official delivery confirmation for the recipient. The last scan of the shipment already takes place at the
upstream sorting center!
According to Miriam, it should be enough as proof of shipping if the seller lodges the letter at an authorized branch and, in the event of a buyer claiming non-receipt, presents the posting receipt and a photo of the front of the letter, on which the name and tracking number are clearly visible.
Unfortunately, in recent times questioners have appeared in the community who were apparently given different information by customer service
regarding recognition, which has led to general confusion.
In these cases, was the customer service statement simply not correct, or has eBay changed something again regarding recognition?
steffi@ebay
Hello @dmary56, I'll check right away!
steffi@ebay
@dmary56, Miriam's statement is correct, since we can see delivery based on the number (on the receipt).