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🗨 Welcome to the general eBay Q&A on 04/05/22
Hello everyone!
Thank you very much for taking part in the eBay Q&A session with the eBay Community Team.
Since we don't have a specific topic this week, please don't hesitate to ask your general buying or selling questions here. To be able to answer your questions more quickly, we ask that you post one question per post. Of course, you can post as many entries in the eBay Q&A session as you like - in fact, we'd encourage that!
The Q&A session will remain open until 3:00 PM. After that, it will be closed for further questions. Of course, we will also continue to work on answering all questions that may still be unanswered - please give us a little time for that 🙏.
To ask your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM. The format of the eBay Q&A session mirrors the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the answer appear later chronologically and thus further down.
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If you unfortunately missed the eBay Q&A session, we would be happy if you post your question directly in the Community or simply wait until the next Q&A session.
Best regards
Your eBay Community Team
imperial-modellbau
·4 years agoHello,
Why is there in the service status only for the USA region the column "Tracking number uploaded and confirmed on time " ?
Is the USA somehow special when it comes to defects ?
There we, as sellers, accumulate defects for which we are not to blame.
patrick@ebay
Hello @imperial-modellbau ,
The answer will probably not satisfy you, but that's just how this market requires it there. In return, they don't have many other things that are available in eBay EU, UK / DE, for example.
As for defects, it's also a very broad topic, which we have of course already forwarded everything about. Precisely because it is the way it is in that region, we can't understand or act on it either, which is why my recommendation was to try it via eBay.com customer service. They should be able to see how and when you uploaded what, or they should also be able to remove it if your objection is justified. I wasn't previously aware that handling this for the region from the German side is not possible.
But we will keep working on the issue so that the process can also be optimized here and improvements can be made.
Best regards
Patrick
perfect-sally
·4 years agoIs it intentional on eBay that the display/view for payments looks different since today? Suddenly not everything is nicely one below the other anymore, but 2 columns. What are they thinking? Completely confusing. Could it be that the programmers are bored and constantly have to mess around with new things?
miriam@ebay
Thanks for the heads-up, @perfect-sally! Our website is very dynamic and smaller and larger changes are made all the time, which can affect how information is displayed.
However, this should not affect your usual workflows. We have also taken this feedback on board.
Kind regards
Miriam
perfect-sally
·4 years agoWhy can you still not create and buy shipping labels for worldwide shipping? Is and will eBay really remain this backward? A loooong time ago, customer service itself confirmed to me that this would be possible soon (again).
miriam@ebay
Hello @perfect-sally and glad you asked! We (the community team) don’t have any new information on this. If that changes, of course we’ll let you know 🙂.
Addition 2:48 PM: I’m sure you already know the worldwide cross-border shipping with eBay Shipping by Packlink.
I have noted your wish for this option and will pass it on accordingly after the Q&A, thank you very much for that!
Kind regards
Miriam
community-team@ebay
Welcome🤗
perfect-sally
·4 years agoThere are noticeably more and more inquiries again because Klarna payments aren’t going through but are being debited from accounts. Soooo many users can’t possibly be making mistakes with instant payments! When will this finally stop and why does eBay bring such unreliable payment providers on board and not cancel it when you see that it doesn’t work? In the end, once again the sellers are clearly at a disadvantage because the buyer is waiting for their refund and either doesn’t buy/pay again or cancels the item!
miriam@ebay
As before, we are happy to take a closer look at specific cases reported here via the community, @perfect-sally! We need concrete examples so that we can pass on the feedback accordingly, please feel free to @mention @patrick@ebay and me in relevant topics, and we will of course continue to keep an eye on things and collect reported experiences 👍.
Kind regards
Miriam