💬 Welcome to the general eBay Q&A session on 04/10/2023 at 2:00 PM

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eBay Team0 View listings

Posted 3 years ago · Edited 2 years ago·Last reply 3 years ago

13 comments

posterhit03

·3 years ago

View listings

Good day,

my question is when they will finally, when entering package tracking data,

put an end to the chaos squared that you experience here when entering the data compared with the main competitor.

1. Almost everyone has just one parcel service. Why do you have to enter the same name, DHL, DPD, GLS etc. etc., every time in the

Service column for e.g. 30 items instead of being able to select one

parcel service above once for all in advance.

For delivery by other services, you can simply exclude these items from the preselection.

2. If someone orders e.g. 10 items, I have to enter the same parcel number 10 times, even when shipping in one parcel.

And to top it off, it says at the end of the line too: (add more). Does that mean you can also tear an item apart and send it in 2 parcels?

3. For the ordered and paid items, there is a sequence by purchase date and receipt of payment.

This is completely discarded when displaying the tracking table, which also cannot be sorted by any criterion.

Instead, you have to search up and down the table for your sequential numbers.

This whole thing is a madhouse and no one with even remotely logical understanding is taking care of this at eBay.

Something that is done in no time at A. costs eBay many times more time in some cases.

Dear eBay team, there are plenty of sellers who did not stop selling on eBay because sales declined,

but because the effort involved is many times greater than with the competition.

And the nonsense that sellers are the focus can no longer be endured in view of the inflexibility and lack of goodwill when problems arise.

I now ask for a reply to this objection to the badly made and to-be-redesigned

package tracking data entry.

The rest is anyway just falling on deaf ears.

Thank you

-------------------------------------------------------

@posterhit03 I apologize for the delayed response, but I wanted to wait for the upcoming update or change before sharing the steps to simplify the multiple entry of the tracking number or shipment number.

You can read the most important points here for processing shipment numbers via file upload:
Reports in Seller Cockpit Pro | eBay

Log in to VCP

Navigate to Reports/Uploads:  Select template as described on the page:
Download template -> select template source -> Orders -> select template type -> add tracking and shipping info
DOWNLOAD

Then you can simply fill out the template with the shipping data and upload it.
This data will then be included in the respective orders.

Note that the automatic assignment of the shipping information to the correct order only takes place if the label is bought on eBay, or if a software tool such as JTL is used.

If you still have questions about this, feel free to start here a new thread with reference to this post.

miriam@ebay

Admin3 years ago

Community TeamView listings

@posterhit03 wrote:

Hello,

my question is when they will finally get around to fixing the complete chaos when entering package tracking data

that one experiences here when entering the data compared with the main competitor.

1. Almost everyone has a single shipping service. Why do you have to enter the same name DHL, DPD, GLS, etc. again and again in the

Service column for every 30 items, instead of being able to preselect one

shipping service for all items at once at the top, for example.

For delivery by other services, you can exclude them from the preselection for the items.

2. If someone orders, for example, 10 items, I have to enter the same parcel number 10 times, even if they are shipped in one package.

It’s great that at the end of the line it also says (add more). Does that mean you can also split an item and send it in 2 packages?

3. There is an order for the purchased and paid items based on purchase date and payment receipt.

This is completely discarded when displaying the package tracking table, which also cannot be sorted by any criterion.

Instead, you have to search the table up and down for your sequential numbers.

This whole story is a thing straight out of the madhouse, and nobody with even remotely logical understanding takes care of this at Ebay.

Something that gets done in no time at A. takes several times as long at Ebay.

Dear Ebay team, there are enough sellers who did not stop selling on Ebay because their sales had declined,

but because the effort is many times greater than at the competition.

Also, the talk about sellers being the priority can no longer be endured in view of the inflexibility and the lack of goodwill in case of problems.

I now ask for a response to this criticism of the badly made and to-be-redesigned

package tracking data entry.

The rest is anyway just falling on deaf ears.

Thanks

Hello @posterhit03! Feedback like this is very important to us, because you are showing us something here that makes processing your orders more cumbersome than it needs to be.

I will then prepare your points of criticism and pass them on to the people responsible for shipping at eBay.de. To what extent an improvement or change to this display can be made depends on several internal factors, and I don't want to promise too much for the near future, but I will point out your disappointment with using the package tracking data entry.

Thanks for using eBay and for sharing your thoughts with us here in the community! 🙂

Kind regards

Miriam

miriam@ebay

Admin3 years ago

Community TeamView listings

Thanks for your questions today! We’re especially happy that our @patrick@ebay is back with us now. Together with our Community Support team, we’ll continue to support you with questions about eBay in the respective topics until the next Q&A session 🙂.

Feel free to join the conversation with us!

Best regards

Miriam

rstyleautoshop

·3 years ago

View listings

Hello. eBay requested confirmation of my bank account from me. I sent all the required documents and have been waiting for the review for more than 7 days already. Is there any way to speed up the process?

patrick@ebay

Admin3 years ago

Community TeamView listings

@rstyleautoshop wrote:

Hello. eBay requested verification of my bank account from me. I have sent all the required documents and have been waiting for the review for more than 7 days already. Is there a way to speed up the process?

Hello @rstyleautoshop ,

we will ask around for you and may get back to you here if we find anything out.

Best regards

Patrick

rstyleautoshop

·3 years ago

View listings

OK, thank you very much

hondacrx0_3

·3 years ago

View listings

Hello @miriam@ebay

I always wonder why you always get the response from the Ebay employees that you need to place ads to increase your visibility when you bring up the drastic drops in sales.

What good does it do you if, as a commercial seller, you place expensive ads, but they are not shown on the search pages (it always says " Ad " underneath) and you still end up being found behind private sellers—what sense does that make?

So I'm supposed to increase my visibility through ads, but then I'm worse off than if I didn't place any ads at all, and instead of improving visibility, I've made it worse.

So I would really appreciate it if someone from Ebay could explain this plausibly here, and especially how you can 100% verify whether and why an item was sold through an ad, because as far as I know, that's not something you can check at 100% at all, right?

miriam@ebay

Admin3 years ago

Community TeamView listings

@hondacrx0_3 wrote:

Hello @miriam@ebay

I keep wondering why, whenever you raise the issue of the drastic drop in sales, the answer you always get from the eBay staff is that you need to run ads to increase your visibility.

What good does it do you if, as a commercial seller, you run expensive ads, but they are not shown on the search pages (it then always says Ad underneath) and you still end up listed behind private sellers? What sense does that make?

So I’m supposed to increase my visibility through ads, but then I’m worse off than if I didn’t run any ads at all, and my visibility is reduced instead of improved.

So I’d really appreciate it if someone from eBay could explain this plausibly here, and especially how you can 100% verify whether an item was sold through an ad and why, because to my knowledge that cannot be checked at all, right?

Hello @hondacrx0_3! We already noticed your post in the discussion forum earlier and had already planned to reply to you anyway. I’ll get things started here, but we may also chime in again in your topic, since some things should be clarified here.

For one thing, at eBay we distinguish between Ads Standard and Ads Advanced. These are two different models and the billing works differently too - I’m spelling this out so precisely because, based on your comments, I can’t tell to what extent you’re familiar with the differences:

With campaigns using Ads Standard, you promote your listings across the entire eBay network and only pay when something sells. Campaigns with Ads Standard are quick and easy to set up. Since a fee is only charged when your item sells, campaigns of this type offer a good way to improve listing visibility with low risk. This advertising option is available to private and commercial sellers.
With campaigns in the Ads Advanced format, you can promote your listings with premium placement and pay per click on your ad. Campaigns with Ads Advanced generate strong visibility for your listings, and with a daily budget, carefully selected keywords, keyword bids, and reports, you always stay in control. Ads Advanced can only be run by business accounts.

As a rule, it’s not a good idea to test the effect of ads through your own eBay account. Our algorithm knows which target audience your listings should be shown to, and in your Advertising Cockpit you can track how the ads are performing and how running them affects your page views. There are several factors that affect an increase or decrease in the visibility of your ads and the associated clicks or sales.

If you advertise with Ads Standard, the ad strategy is to target coverage across the entire site. That means the promoted listings are shown in search results, on product pages, and on the homepage. Ads Advanced listings are given preference for top placements in search results, and you can also run both ad models in parallel to compare what performs better for you.

You’ll also see a note in your Seller Cockpit Pro when one of your items was sold through an ad. I suggest that you feel free to tag me in the topic if there are still questions and you need further information from eBay 🙂. Using our advertising options is voluntary.

Kind regards

Miriam

hondacrx0_3

·3 years ago

View listings

Hello Miriam,

Thanks for your reply, and yes, I know the different ad types, but I still don't understand the point behind it if I'm standing behind a private seller.

I then do see a notice that something was supposedly sold via an ad, but I can't tell whether the item was ACTUALLY sold via an ad; how can eBay prove that to me?

miriam@ebay

Admin3 years ago

Community TeamView listings

Welcome - let’s get started with your questions! 🙂

Best regards

Miriam

bob-208

·3 years ago

View listings

Hi!

Why are more and more filters and search functions being removed?

It is no longer possible for me to search for specific auctions in a category without complex detours, since I can no longer have listings that end soon shown to me up to a price limit I set myself. Condition and item location are also very important, among other things. The list of items that is now shown to me in a category is very confusing and has no connection to my needs whatsoever. I get the feeling that a sales strategy here, which seems questionable to me, is backfiring and that usability is suffering significantly.

Regards and many thanks in advance!

miriam@ebay

Admin3 years ago

Community TeamView listings

@bob-208 wrote:

Hi!

Why are more and more filters and search functions being removed?

I can no longer search for specific auctions in a category without complicated detours, since I can’t display listings that are ending soon up to a price limit I set myself. Condition and item location are also very important, among other things. The list of items that is now shown to me in a category is very confusing and has no relation at all to my needs. I have the feeling that a sales strategy that seems questionable to me is backfiring here and that usability is suffering significantly.

Regards and thanks in advance!

Hello @bob-208 and thanks for bringing this up! We are continuously working to adjust and optimize the filters. While too many filter options and search possibilities can make it hard to keep track, too few filters can mean that you can’t pre-sort the relevant offers accordingly. I know this from personal experience and know that eBay internally carries out regular tests to examine and improve the user experience in this regard.

Your feedback is important to us, and I will pass on your request for additional filter options for sorting "Ending Soonest", which is mainly intended for auctions, in the Computer Components category, thanks for that! 🙂

Best regards

Miriam

bob-208

·3 years ago

View listings

A wide range of filters is of course also very important for listings with "Buy It Now". With similar items whose prices can range from €1 to €10,000, a preset price range like "from €52" is of no use. Likewise, you should also be able to specifically search for defective devices, etc.

Thank you for the quick and friendly response to my criticism!