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eBay Team0 View listings

Posted 4 years ago · Edited 4 years ago·Last reply 4 years ago

24 comments

steffi@ebay

Admin4 years ago

Community TeamView listings

Test regarding editing

Test, Test, Test

----

TEST

----------------------

new test ~Steffi

community-team@ebay

OP4 years ago

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Warm welcome 🤗

perfect-sally

·4 years ago

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For items I sold today (05/01/2022), according to my processing time (1 business day), shipping by January 06 is shown on the item. Here, 06/01 is a HOLIDAY like every year. In recent years, this has repeatedly caused problems because of supposedly items not shipped on time and, of course, defect entries. And this time it probably won’t be any different because eBay can’t get it together. I don’t feel like calling customer service again for each of these items to have the defect(s) deleted. Every time it’s unnecessary hassle. And depending on who I speak to, my concern is understood right away or not. In any case, this just shouldn’t be necessary.

And how can this be prevented on eBay for the future? And what needs to be done right now? Please no answer saying to extend the processing time, because otherwise I’ll fall out of the eBay guarantee.

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

For listings I sold today (05/01/2022), according to my handling time (1 business day), the shipping date shown on the listing is January 06. In our case, 06/01 is a HOLIDAY as every year. In recent years there have repeatedly been problems with this because of allegedly items not shipped on time and, of course, defect entries. And this time it will probably be no different because ebay can't get it together. I don't feel like calling customer service again for each of these items to have the defect(s) deleted. It's unnecessary effort every time. And depending on who I speak to, my concern is understood right away or not. In any case, that really shouldn't be necessary.

And how can you stop ebay from doing that in the future? And what needs to be done right now? Please no answer with extending the handling time, because otherwise I will fall out of the ebay guarantee.

Hello @perfect-sally and great that you're joining our Q&A again in the new year too! Today we're getting started without Patrick, so it may take a little longer before you get feedback from us. I'll do my best to reply promptly.

I'm currently checking whether we can possibly adjust the delivery date because of the holiday, I'll follow up here!

- Update 2:39 PM -
We have no holiday planned for the 3 federal states affected, but we do not expect any problems or delivery delays. We continue to recommend adjusting the handling time. Please feel free to get in touch with us if this unexpectedly leads to defects for you.

Kind regards
Miriam

perfect-sally

·4 years ago

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How long do finished articles stay visible? I thought it was always 60 days. Now it was 90 days for one user. Was something changed?

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

How long do completed articles stay visible? I thought it was always 60 days. But for one user it was 90 days. Was something changed?

Hello @perfect-sally! I'm not aware of any change in this regard; do you have the article number for me?

Best regards

Miriam

perfect-sally

·4 years ago

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No, there is no article number. A user had asked here because their ended items were visible for 90 days, and we usually always provide the information that items are still visible for 60 days.

perfect-sally

·4 years ago

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When do commercial sellers actually get to enjoy any special promotions without having to subscribe to anything? Here you always only hear about private sellers who are allowed to take part in special promotions or get invited.

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

When do commercial sellers ever get to benefit from any special promotions without having to subscribe to anything? Here you always only hear about private sellers who are allowed to take part in special promotions or are invited.

There were also sales promotions from time to time in 2021 for invited commercial sellers. For example, there was 50% off the selling fee for listings in the Photo & Camcorder category from 10.11. - 31.12.21 or up to EUR 100 off Anzeigen Erweitert.

I'm confident that there will be attractive promotions for our business sellers again in the new year, and I'll also pass your feedback along directly afterwards so it can be taken into account in the planning 🙂.

Best regards
Miriam

perfect-sally

·4 years ago

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I asked about this before. Is there any news on it?

If I buy, for example, a DHL parcel via the eBay shipping solution WITH proof of postage, for €11.39, then it is only insured up to €35.00. If I buy the same thing from DHL on the website, at the same price, then it is insured up to €50.00.

Why is that? Why is there a difference on eBay?

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

I already asked this once before. Is there anything new on this?

If I buy, for example, a DHL parcel via the eBay shipping solution WITH proof for €11.39, then it is only insured up to €35.00. If I buy the same thing from DHL on the website, for the same price, then it is insured up to €50.00.

Why is that? Why is there a difference on eBay?

Thanks for the reminder, @perfect-sally. The feedback has already reached the department responsible for shipping solutions, but due to the holidays I haven't received a response for you yet. If I have any further information, I'll add it here 😉.

Update from Patrick here.

Best regards
Miriam

patrick@ebay

Admin4 years ago

Community TeamView listings

@miriam@ebay wrote:

@perfect-sally wrote:

I had asked about this before. Is there anything new on it?

If I buy a DHL parcel, for example, through the eBay shipping solution WITH proof, for €11.39, then it is only insured up to €35.00. If I buy the same thing from DHL on the website, at the same price, then it is insured up to €50.00.

Why is that? Why is there a difference on eBay?

Thanks for the reminder, @perfect-sally. The feedback has already reached the department responsible for shipping solutions, but due to the holidays I haven't received a response for you yet. If I get any further information, I'll add it here 😉.

Best regards
Miriam

Hello @perfect-sally ,

just a quick update for you. It has now been entered in the label platform with the correct value.

Best regards

Patrick

perfect-sally

·4 years ago

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The following has also been brought up several times already. How far away is a solution still?

I still have to log in again if I want to view the purchase details via the article. Can’t this finally be fixed after bringing it up for weeks?

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

This has also been brought up several times. How far away is a solution?

I still have to log in again when I want to access the purchase details via the item. Can't this finally be fixed after weeks of bringing it up?

We can only see the error to a limited extent on our side, @perfect-sally and can only make assumptions without a detailed description of your procedure or more specific information about the device or browser you are using. Does this also happen for you when you use browsers or devices other than the ones you normally use?

Best regards
Miriam

perfect-sally

·4 years ago

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This happens in all the browsers I have tried. However, for my business account I only use Firefox and it suddenly occurred and has still been there ever since. And I only use one device, and have been doing so for some time now. Nothing was changed in any settings either, neither on the device nor in the browser.

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

This happens in all browsers I’ve tried. However, for my business account I only use Firefox and suddenly it appeared and has been there ever since. And I only use one device, and have for some time now. Nothing was changed in any settings either, neither on the device nor in the browser.

And you also don’t use a VPN or a “masked” IP? If you delete your cookies & cache data at regular intervals, you count as a “new device” or “new browser”.

Kind regards
Miriam

Anonymous User

·4 years ago

Hello everyone

Couldn’t eBay finally set binding forum rules?

It really gets on my nerves when posts or entire topics disappear here.

I can understand that eBay doesn’t want to read too much negativity, but then

we should also know what we’re allowed to post and what we’re not.

And it also seems to me that it depends a lot on who is “moderating” the forum at the moment.

If you write the same thing twice, one time it stays up and then when a different

“moderator” is responsible, it gets deleted.

That’s no fun

steffi@ebay

Admin4 years ago

Community TeamView listings

@Anonymous wrote:

Hello everyone

Couldn’t eBay at least set down forum rules that are binding?

It really gets on my nerves when posts or entire topics disappear here.

I can understand that eBay doesn’t want to read too much negative stuff, but then

we should also know what we’re allowed to write and what we’re not.

And it also seems to me that it very much depends on who is currently “looking after” the forum.

If you write the same thing twice, it stays up once, and if then another

“caretaker” is in charge, it gets deleted.

That’s no fun

Hello @Anonymous - there will be a revised version of the forum rules / netiquette in the first quarter of this year, which will then also be clearly visible to all members and, of course, shared with the moderation team as well. But you’re also welcome to keep sending me your feedback / questions in private messages. Sometimes it can take a while before I get back to you (yesterday was, for example, my first day back in the office after the Christmas break), but even without active communication from me, I’m here for you behind the scenes.

Anonymous User

·4 years ago

@Steffi @

Thanks for the reply.

For now, it would already be enough for me if the mods told us

why they deleted something.

I can't stand it when I'm censored and I

don't even know why.

Regards

steffi@ebay

Admin4 years ago

Community TeamView listings

@Anonymous wrote:

@Steffi @

Thanks for the reply.

For now, I’d already be happy if the mods would tell us

why they deleted something.

I can’t stand it when I’m censored and

I don’t even know why.

Regards

@Anonymous I can completely understand that, and there should also always be a reason given for why something has been removed / edited. That’s why I’m forwarding your feedback again directly. It’s about the TV Now report link you shared, correct?

Anonymous User

·4 years ago

@Steffi @

"You're talking about the link from the TV Now report that you shared, right?"

..............................................................

Yes, but it's not just about me.

My "colleagues" have the same problem.

It's not like I'm the only one being "censored".

That happens more and more often.

steffi@ebay

Admin4 years ago

Community TeamView listings

@Anonymous wrote:

@Steffi @

"It's about the TV Now report you shared the link to, right? "

..............................................................

Yes, but it's not just about me.

My "colleagues" have the same problem.

It's not as if only I am being "censored".

That happens more and more often.

@oskar_der_wikinger, I know ❤️, I'm just taking it as a concrete example 😘

oskar_der_wikinger

·4 years ago

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@Steffi @

you have been marked often enough in the last few days with corresponding examples and pointed to direct deletions, one thread was cut in half and by now has no context whatsoever.

I myself left a post there, for example, with the gist of:

"If I were moderating here, this thread would already be read-only for me or completely vanished into nirvana"

It got deleted too.

By now it has gotten to the point where I don't know whether my good morning greeting in the evening is still up.

This definitely isn't fun anymore.

steffi@ebay

Admin4 years ago

Community TeamView listings

@oskar_der_wikinger wrote:

@Steffi @

you have been marked often enough in recent days with corresponding examples and pointed to direct deletions, a thread has been cut in half and is now completely out of context.

There I myself left a post with the approximate content:

"If I were moderating here, this thread would already be read-only for me or completely vanished into oblivion"

That was deleted too.

By now it has gotten to the point where I don't even know whether my good morning greeting will still be there in the evening.

That's definitely no longer any fun.

Hello @oskar_der_wikinger, thank you very much for your feedback! I will take care of it so that we can soon be here together again with pleasure ❤️.