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Welcome to the general eBay Q&A session on 05/06/2024 at 2:00 PM

Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a specific topic this week, please don't hesitate to ask your (general buying or selling questions only, please no topics already posted by other members) here.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago · Edited 1 year ago·Last reply 2 years ago

18 comments

steffi@ebay

Admin2 years ago

Community TeamView listings

the @community-team@ebay would like to thank you for the Q&A session on Wednesday. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post/answer, please start a new topic and tag the eBay Community Team like this:

@patrick@ebay

@miriam@ebay

and for all questions related to the eBay Community

@steffi@ebay

proteinhai

·2 years ago

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Hello ebay team

a buyer wants me to ship only in 2 weeks, however if I only ship in 2 weeks, I get "points deducted" from ebay in the top rating because it was shipped too late,

how can I make sure that this doesn't have a negative effect on the rating?

many thanks

best regards steffi

steffi@ebay

Admin2 years ago

Community TeamView listings

@proteinhai wrote:

Hello ebay team

a buyer wants me to only ship after 2 weeks, but if I only ship in 2 weeks, will I get a "point deduction" from ebay in the top rating because it was shipped too late,

how can I exclude that so it doesn't have a negative effect on the rating?

many thanks

best, Steffi

Hello Steffi @proteinhai - the customer is king! If you do actually get a defect for this, please write to us here in the Community with a reference to the Q&A session or call our customer service, then the defect will of course be removed.

rest-fest

·2 years ago

View listings

Hello everyone,
I list items through the normal listing tool. I use “Sell similar item” for that.
Up until now, the listing tool started at the beginning of the item, at the images. That way it could be processed quickly from “top to bottom”.
For some time now, the starting point has been the item description. So right in the middle. But I have to change the title first, then the images, and only then the description. It has turned into scrolling up and down, which also wastes time and is prone to errors.

Bug (on my side), or intended behavior — can you set it back to the original state with the start at the images?

patrick@ebay

Admin2 years ago

Community TeamView listings

@rest-fest wrote:

Hello everyone,
I list articles via the normal listing tool. For that I use "Sell Similar Item".
Up to now, the listing tool started with the beginning of the article, at the images. That way it could be worked through quickly from "top to bottom".
For some time now, the entry point has been the item description. So right in the middle. But I first have to change the title, then the images, and only then the description. It has become an up-and-down scrolling, which also wastes time and is prone to errors.

Bug (on my side), or intentional, can it be set back to the original state with the start at images?

Hello @rest-fest

I was just able to reproduce exactly that and will have it checked out.
Thanks a lot for your tip.

Best regards

Patrick

patrick@ebay

Admin2 years ago

Community TeamView listings

@patrick@ebay wrote:

@rest-fest wrote:

Hello everyone,
I list items through the normal listing tool. To do that, I use "Sell similar item".
So far, the listing tool started at the beginning of the item, with the images. This made it possible to work through everything quickly from "top to bottom".
For some time now, the starting point is the item description. So right in the middle. But I first have to change the title, then the images, and only then the description. It has become a lot of scrolling up and down, which also wastes time and is prone to errors.

Bug (on my side), or is this intended? Can it be set back to the original state with the start at the images?

Hello @rest-fest,

I was able to reproduce that exactly just now and will have it checked.
Thank you very much for the hint.

Best regards

Patrick

Hello @rest-fest ,

should be fixed overnight, meaning tomorrow 😉

Best regards

Patrick

rest-fest

·2 years ago

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Many thanks @patrick@ebay

mmstore74

·2 years ago

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Thanks @patrick@ebay that would be great 👍

mmstore74

·2 years ago

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Hello dear @community-team@ebay ,

my question today is: is it possible to change a normal fixed-price listing with a very good history into a listing with variants, or would I need to create a completely new listing for that and start from scratch again?

steffi@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

Hello dear @community-team@ebay ,

my question today,is it possible to change a regular fixed-price listing with a very good history into a listing with variants or would I have to create a completely new listing for that and start from scratch again ?

Hello @mmstore74, I'd be happy to find that out for you and let you know here.

mmstore74

·2 years ago

View listings

Many thanks @steffi@ebay and that would be very much to the advantage 😃

steffi@ebay

Admin2 years ago

Community TeamView listings

@mmstore74 wrote:

Hello dear @community-team@ebay ,

my question today: is it possible to change a normal fixed-price listing with a very good history into a listing with variations, or would I have to create a completely new listing and start from scratch?

so @mmstore74, now I have an answer for you:

As long as you have not yet sold an item from your listing with variations, you can edit the listing without restriction. Once you have sold at least one of the variations, only the price and quantity can be edited.
All other change requests are no longer possible - however, our system keeps track of the history, even if you can no longer see the sold items.Hope that helps you 🙂

I'll add the link to the help pages too:

Edit listing

elsinghorststahlundtechnikgmbh

·2 years ago

View listings

Hello everyone, I’ve only sold items in Germany so far and am now planning to offer shipping internationally as well, for example to the Netherlands. Will my item then also be promoted on the Dutch eBay platform (eBay.nl) with my existing marketing campaigns and the budget set aside for that?

If that is not the case, how can I make sure that my marketing budget is used on eBay.nl?
Thanks in advance!

miriam@ebay

Admin2 years ago

Community TeamView listings

@elsinghorststahlundtechnikgmbh wrote:

Hello everyone, I have only sold items in Germany so far and am now planning to offer shipping internationally as well, for example to the Netherlands. Will my item then also be advertised on the Dutch eBay platform (eBay.nl) with my existing marketing campaigns and the budget allocated for that purpose?

If that is not the case, how can I make sure that my marketing budget is used on eBay.nl?
Thanks in advance!

Hello @elsinghorststahlundtechnikgmbh and thanks for your question! In fact, you would then have to set up appropriate marketing campaigns on the eBay.nl website so that your listings are also advertised there 🙂.

Additional note: on our help page: Promoted Listings Standard it says that as well.

Best regards

Miriam

community-team@ebay

OP2 years ago

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We're here for your questions 🤗

murmu67

·2 years ago

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Hello @community-team@ebay @miriam@ebay ,

Has anyone ever thought about setting up a disclaimer so that it might appear separately under the section " Shipping, returns and payments".

I would find a separate section even better.

I would really welcome a solution, if only because there are more and more buyers who don't understand that goods sold and shipped from one country to another still have additional costs such as customs and import fees to pay.
I am not based in an EU country, however I use Ebay.de.

To counteract the problem, I always include the disclaimer in the listing, but it is longer than the item description.

In my experience, the problems with buyers are a Europe problem, because when I ship goods to the rest of the world, I don't have such additional-cost problems with the buyers.

miriam@ebay

Admin2 years ago

Community TeamView listings

@murmu67 wrote:

Hello @community-team@ebay @miriam@ebay ,

Has anyone already given some thought to setting up a disclaimer so that it might appear separately under the section " Shipping, returns and payments".

I would find a separate section even better.

I would very much welcome a solution, if only because there are more and more buyers who do not understand that goods sold and shipped from one country to another still have to pay additional costs such as customs and import fees.
I am not based in an EU country, however I use Ebay.de.

To counteract the problem, I always include the disclaimer with the listing, but it is longer than the item description.

In my experience, the problems with buyers are a Europe problem, because when I ship goods to the rest of the world, I do not have such additional-cost problems with buyers.

Thanks for sharing your thoughts here with us, @murmu67. I see your suggestion as very valuable and will do my best to bring it up internally accordingly. In many cases, you can already tell whether customs fees will apply from the item location, but we can only say after a won auction whether additional fees will be incurred, since the shipping address can still be changed during checkout.

I’ll look into it; if there’s anything else to add, I’ll get back to you again.

Kind regards

Miriam

murmu67

·2 years ago

View listings

Hello @miriam@ebay ,

Thanks for carrying this suggestion forward.

A simple disclaimer would be enough.

Additional costs only arise when the goods import threshold is reached, depending on the country and at different amounts. In my listings I have tried to describe this and ask buyers before placing bids to check with the import authority of the country if necessary.

Anyone can and may take a look at it 😉

The VAT for the respective country is already charged to the buyer by you. A service I really appreciate.

Thanks, and until next time in the Q&A.