💬 Welcome to the general eBay Q&A session on 05/10/22 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a specific topic this week, please don't hesitate to post your general buying or selling questions here.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

8 comments

steffi@ebay

Admin3 years ago · Edited

Community TeamView listings

If any questions still come up that you’d like clarified before the next eBay Q&A session, please open a new topic and tag the eBay Community Team as follows:

@patrick@ebay

@miriam@ebay

and me for all questions related to the eBay Community

@steffi@ebay

Of course you can also ask me questions about your Community account or the Community itself via a @steffi@ebay

rest-fest

·3 years ago

View listings

Hello everyone,

a lot has already been asked about the search. Why does eBay allow such offers?
That makes the search even less usable.
Loads of placeholders from one private seller with hundreds of new items:
Example item numbers: 403919760711, 403919760226

patrick@ebay

Admin3 years ago

Community TeamView listings

@rest-fest wrote:

Hello everyone,

much has already been asked about the search. Why does ebay allow such listings?
That only makes the search even more unusable.
Numerous placeholders from a completely private seller with hundreds of new items:
Example item numbers: 403919760711, 403919760226

Hello @rest-fest ,

thank you very much for your report, of course such placeholders are against eBay policy and I will draw attention to this directly as well.

Best regards

Patrick

kagie-65

·3 years ago

View listings

Hello,

I sold an item on September 19 (order number: 14-09118-85047). The payment for the corresponding item was received on September 20. Nevertheless, no ebay points have been credited to my account so far. Could you please look into this?

patrick@ebay

Admin3 years ago

Community TeamView listings

@kagie-65 wrote:

Hello,

I sold an item on September 19 (order number: 14-09118-85047). The payment for the corresponding item was received on September 20. Nevertheless, no eBay points have been credited to my account so far. Could you please look into this?

Hello @kagie-65 ,

unfortunately, that is because you only activated eBay points at 20:18, but the listing was already posted at 20:05, i.e. before eBay points were activated. However, please have it checked again to see whether the registration time is really correct. It may take a few days, so please be patient.

Best regards

Patrick

steffi@ebay

Admin3 years ago

Community TeamView listings

Warmly welcome 🤗

monica_nicoletti_ersatzteile

·3 years ago

View listings

Hello Steffi,

we have an interesting case.

It's about incorrect information regarding delivery times.

Order 20-09127-21506

For the order, the shipping date was displayed correctly (at the time it was 3 business days), but the delivery times were not.

(Some images are attached)

Sold: 22 September

Shipping: 27 September (3 business days, ok)

Delivery time: 26 – 28 September. This is wrong, because how can a package arrive on 26 September if it can be shipped until 27 September?

Furthermore, the delivery date is also displayed incorrectly: according to DHL tracking, the package was delivered on 29/9, but in the overview it says 30/09.

We asked the customer for his info and he replied like this: "Hello, my info was that the item will be delivered between 25 and 27.09.2020,

Whether that is true or not, we cannot judge, since we cannot see the order confirmation.

Now to the questions

Why are both we and the customer being shown incorrect information?
The customer has, luckily, given a neutral rating: what do we do about it now? This rating was created because of incorrect information: it's not our fault, and the customer is not to blame either

miriam@ebay

Admin3 years ago

Community TeamView listings

@monica_nicoletti_ersatzteile wrote:

Hello Steffi,

we have an interesting case.

It’s about incorrect information on delivery times.

Order 20-09127-21506

For the order, the shipping date was displayed correctly (it was 3 business days at the time), but not the delivery times.

(Some pictures are attached)

Sold: 22 September

Shipping: 27 September (3 business days, ok)

Delivery time: 26 – 28 September. This is wrong, because how can a package arrive on 26 September if it can be shipped until 27 September?

Furthermore, the delivery date is also shown incorrectly: according to DHL tracking, the package was delivered on 29/9, but in the overview it says 30/09.

We asked the customer for their info and they replied: "Hello, my info was that the item would be delivered between 25 and 27.09.2020,

Whether that’s true or not, we can’t judge, since we can’t see the order confirmation.

Now to the questions

Why are incorrect information shown to both us and the customer?

The customer, fortunately, left a neutral review: what do we do now about that? This review arose because of incorrect information: it’s not our fault and not the customer’s either

Hello @monica_nicoletti_ersatzteile, since among the three of us I’m currently the one dealing with the shipping topic the most, I’m happy to take this on. Thanks for making us aware of it! On first review, I notice that there are indeed irregularities in the shipping and delivery details for this order. I’ll prepare this and discuss it with the specialized teams 👍.

I’ll get back to you here once there are updates on your observation regarding the specific order. However, since the research takes a bit of time, there likely won’t be a final answer on this today as part of the Q&A session.

Update 11.10.: Hello again @monica_nicoletti_ersatzteile! We are currently still clarifying the behavior you described on the system side . These appear to be two different issues, and our product teams need to look more closely at the delivery time predictions. It may be that the incorrectly displayed date is a time zone error. I would like to thank you again for your report and assure you that we are following this up internally in order to adjust the displayed information accordingly 🙂.

Best regards

Miriam