Locked
Discussion interactions are currently paused.
Welcome to the general eBay Q&A session on 06/11/2024 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
As we don't have a specific topic this week, please don't hesitate to ask your (general buying or selling questions, please not topics already covered by other members) here.
To be able to answer your questions more quickly, we ask you to choose one question per post. Of course, you're welcome to write as many posts in the eBay Q&A session as you like - we even encourage it!
The Q&A session remains open until 3:00 PM. After that, it will be closed for further questions. Of course, we will continue to make sure that all questions that may still be unanswered are answered – please give us a little time for this, as we often need to ask other colleagues for support to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.
The format of the eBay Q&A session reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the answer appear later chronologically and therefore further down.
IMPORTANT: even though we use the discussion forum format, the Q&A session is separate and alone only for individual members' questions and not to start a discussion - please use our discussion forum.
If you unfortunately missed the eBay Q&A session, we would be happy if you posted your question directly in the Community or simply waited until the next Q&A session*.
Kind regards,
Your eBay Community Team
steffi@ebay
the @community-team@ebay would like to thank you for yesterday’s Q&A session. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post/answer, please start a new topic and tag the eBay Community Team as follows:
@miriam@ebay
@patrick@ebay
and me for all eBay community-related questions
@steffi@ebay
Our Community Support Team is also there for you; feel free to add them to your private friends list so you can see at a glance who is online.
rest-fest
·1 year agoHello everyone...
Today I have a question from a buyer’s perspective. I buy quite a lot here, or at least I want to. Ebay offers various payment methods.
Sometimes Klarna invoice purchase is available, sometimes only instant bank transfer (doesn’t work for me yet because my account isn’t supported). Then the collective invoice via monthly billing works for some offers, but not for others. And then every so often it’s only Paypal. But buying is prevented because the account linked to Paypal doesn’t currently have enough funds, etc. Ebay is missing out on sales this way. Every time you have to check what’s currently offered and possible.
Question:
Why can’t I, as a buyer (assuming creditworthiness), get uniform payment methods that apply to ALL offers?
miriam@ebay
Hello @rest-fest! Klarna invoice and Klarna installment payment are available for many items with a total value of up to €2,500 per order in most categories. If these payment methods are available for an item, they will be shown on the item page and during checkout as payment options.
In the following cases, some Klarna invoice and Klarna installment payment options may not be available:
Excluded categories:
In a few categories, Klarna installment payment is not available, e.g. in certain subcategories of:
If none of these criteria apply to you, feel free to open a new topic and mention specific item numbers, then we’ll take another look. We understand your concerns in this regard.
Best regards
Miriam
itec-systems
·1 year agoAnd another 3rd question:
Is there a filter for my offers that are already in customers' carts? If I click on individual offers, I sometimes see the note "Already in x people's cart".
miriam@ebay
Hello @itec-systems! There currently isn't such a filter, but I'll be happy to pass your suggestion along as an improvement request.
Best regards
Miriam
mmstore74
·1 year agoHello dear @community-team@ebay , @steffi@ebay @miriam@ebay
my question today:
Is there actually a way, if I buy several shipping labels through eBay, to save them in some kind of shopping cart and then print and pay for all of them together?
So far, the only thing I know is buy, print, next.
Best regards
Marc
steffi@ebay
Hello Marc @mmstore74, that isn't possible, but I'd be happy to pass it along as a suggestion to the relevant colleagues. 👍
mmstore74
·1 year agoThat would be great @steffi@ebay many thanks😀
itec-systems
·1 year agoWhen purchasing Internet stamps from Deutsche Post with a matrix code via the eBay shipping platform, you automatically enjoy seller protection for items with a selling price of up to €20 (gross total price incl. shipping costs).
Question about this:
1. I sell something for 19.99 and send it only as a letter. The buyer claims not to have received anything. How can I prove shipment so that Ebay decides the case in my favor? How can I have a defect due to delayed delivery removed if there is tracking?
2. For goods valued over €20 and shipping by letter, would an Ebay case for “item not received” always be decided against me, unlike in 1.?
steffi@ebay
Hello @itec-systems, regarding
Question 1: there is the tracking required for this: Reliable basic tracking* within Germany – so you and the buyers can see where the letter mail currently is.
Question 2: Correct, because delivery is not confirmed for Deutsche Post Internet stamps with a matrix code.
You can read all of this again here.
itec-systems
·1 year agoWhat I don't understand is how the "BASIS" shipment tracking works. I sent 2 shipments as letters the other day and there is no information at all in the shipment status. For example, for order 04-12285-47534
steffi@ebay
you bought the Internetmarken through our shipping platform and then didn't receive any status information? @itec-systems
itec-systems
·1 year agoExactly. I just checked. It concerns 3 shipments recently where nothing has changed in the status here. Here, for example, 07-12281-04697
steffi@ebay
Deutsche Post probably still needs to do some follow-up work there; we have no influence on the tracking data - eBay just passes the data along. The fact is that the promised protection for you @itec-systems
will remain in place either way. With or without exact details from Deutsche Post.
itec-systems
·1 year agoI'd be curious to see whether eBay would believe me in the event of a dispute if I say "I did send it," but that's not evident from the shipment status 😉
steffi@ebay
Let's get started with your questions please 🌻
eneuberger
·1 year agoI bought an item that does not match the description (parts are missing, and those parts cost as much as the item itself). I requested a return, and the seller wrote back saying it should be included. Then he agreed to a refund but didn’t provide a return label or an address. So I contacted eBay and got the money back directly from eBay itself. What happens with the goods now? Do they have to be sent back? I still want to leave negative feedback because this behavior is absolutely **ouch**, is that even possible despite the return?
miriam@ebay
Hello @eneuberger! I’m happy to have looked into the case and saw that we decided here to cut the situation short and grant you a full refund. The money comes from eBay, and you may keep the item. In rare cases we decide to take this step, and since you have already received the refund from us, you do not need to do anything else.
You can still leave feedback - that works through the purchase overview. Du have 60 days from the date you received the item.
Kind regards
Miriam
itec-systems
·1 year agoHi,
Many of my listings have the option "Review all price suggestions" even though there aren’t any.
Other listings offer the option "Send price suggestions" and some don’t.
Why is the structure so unclear here?
miriam@ebay
Hello @itec-systems and thanks for your feedback. I answered this topic earlier here and would also like to ask you whether you also get the message when you only send price suggestions for those offers that are shown to you when filtering by "Send price suggestions - possible" ? Can you then send out the price suggestions for these offers?
The option "Send price suggestions" is only possible under certain conditions and only appears when there are matching interested buyers for the respective item. "Review all price suggestions" is something different for us.
Kind regards
Miriam