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eBay Team0 View listings

Posted 7 months ago · Edited 7 months ago·Last reply 7 months ago

19 comments

mmstore74

·7 months ago

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Hello everyone and a happy new year.

Dear @community-team@ebay , @steffi@ebay

My question today is this.

It used to be possible, if someone bought several items, even spread over 1-2 days, to combine them into one invoice yourself, why is that no longer possible?

Everyone talks about sustainability, but since I include a paper invoice with every shipment, I would then have several, unless I created my own one, which is more cumbersome for me than it needs to be.

Or is there an alternative?

Kind regards
Marc

patrick@ebay

Admin7 months ago

Community TeamView listings

@mmstore74 wrote:

Hello everyone and a happy new year.

Dear @community-team@ebay , @steffi@ebay

My question today is the following.

It used to be possible that if someone bought several items, even spread over 1-2 days, you could then combine them yourself into one invoice. Why is that no longer possible?

Everyone talks about sustainability, but since I include an invoice in paper form with each shipment, I would then have several, unless I create my own, which is more cumbersome for me than it needs to be.

Or is there an alternative?

Kind regards
Marc

Hello @mmstore74 ,

Buyers can only collect items via the cart and then submit the request.
If an item has already been paid for, this is no longer possible afterwards, not even right after or 1-2 days later. So you can't combine 2 orders once payment has been completed.

Best regards

Patrick

mmstore74

·7 months ago

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Hello @patrick@ebay

Could you not maybe submit this as a suggestion to bring it back, because it used to be possible.

Best regards

Marc

patrick@ebay

Admin7 months ago

Community TeamView listings

@mmstore74 wrote:

Hello @patrick@ebay

Could you not put this forward as a suggestion to reintroduce it, since it was possible before.

Kind regards

Marc

Hello @mmstore74 ,

We can do that. I think it was many moons ago, though, even before payment processing? I’m afraid it’s due to the payment processing that this is no longer available retrospectively.

Best regards

Patrick

mmstore74

·7 months ago

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@patrick@ebay , would still be nice if you could show it to me sometime; I'm no computer genius, but I think something like that should be possible for eBay.

Thanks in advance

Marc

patrick@ebay

Admin7 months ago

Community TeamView listings

@mmstore74 wrote:

@patrick@ebay , it would still be nice if you could show it sometime; I'm no computer genius, but I think something like that should be possible for eBay.

Thanks in advance

Marc

Hello @mmstore74 ,

Sure, I just wanted to explain to you that it probably has its reasons. Also regarding buyer protection, etc., which is why 2 orders can’t be changed or adjusted afterward either; it has to happen before payment processing. 😄

Best regards

Patrick

mmstore74

·7 months ago

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@patrick@ebay had understood you 😁

I also don’t understand why customers don’t just put everything in the shopping cart first and then make a payment, because that way they have to pay for each purchase individually, but well, that shouldn’t be the thing that makes it fail now and I just wanted to ask 😀

Wishing you a nice day and see you soon

Marc

steffi@ebay

Admin7 months ago

Community TeamView listings

🎉 Warm welcome to the first community Q&A session of the new year! 🎉

We’re super excited to kick off the new year together with you 🚀
So glad you’re here 💙🥳

oskar_der_wikinger

·7 months ago

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Hello @community-team@ebay happy New Year 😁

happy New Year to you too, dear @steffi@ebay 😘😘

likewise to @patrick@ebay and @miriam@ebay happy New Year.

I have a question about ratings, also in connection with newest and most relevant.

Like many others, I also have a second account and used it to sell again at the end of November for test purposes.

In the process, an automatic rating from eBay was written into my profile.

Why do I have to click the visibility of the automatic rating every time when I open or refresh the seller profile so that it appears.

That’s what the tab is set to on newest ratings.

If I look at the seller profile as oskar, the automatic rating is always visible and does not have to be clicked separately; that’s what the tab is set to on most relevant rating.

steffi@ebay

Admin7 months ago

Community TeamView listings

@oskar_der_wikinger schrieb:

Hallo @community-team@ebay frohes neues Jahr 😁

dir auch ein frohes neues Jahr liebe @steffi@ebay 😘😘

ebenso an @patrick@ebay und @miriam@ebay ein frohes neues Jahr.

ich habe da mal eine Frage zu den Bewertungen auch im Zusammenhang mit neuste und relevanteste.

Wie viele habe auch ich noch einen zweiten Account und habe damit ende November mal wieder aus Versuchszwecken verkauft.

Dabei wurde mir eine automatische Bewertung seitens ebay in Profil geschrieben.

Warum muß ich beim VK Profil jedesmal wenn ich es aufrufe oder aktualisiere die Sichtbarkeit der automatischen Bewertung anklicken, damit sie erscheint.

Dafür steht der Reiter auf neuste Bewertungen.

Schaue ich mir das Verkäuferprofil als oskar an ist die automatische Bewertung immer sichtbar muß also nicht extra angeklickt werden, dafür steht der Reiter auf relevanteste Bewertung.

Hallo @oskar_der_wikinger und lieben Dank für Deine Neujahrsgrüße 💖

Zu Deiner Frage rund um die Sichtbarkeit der automatischen Bewertungen - Darf ich nochmal kurz nachfragen, ob ich Dich richtig verstanden habe? 🤔
Meinst Du, dass Du bei zwei verschiedenen eBay-Konten unterschiedliche Ansichten bekommst, was die automatisch vergebenen Bewertungen betrifft?

Also konkret:

Bei einem Account wird die automatische Bewertung nur sichtbar, wenn Du aktiv auf „automatische Bewertung anzeigen“ klickst, obwohl der Reiter auf „neueste“ steht.
Beim anderen Account ist die automatische Bewertung immer direkt sichtbar, obwohl dort der Reiter auf „relevanteste“ steht.

Habe ich das so richtig wiedergegeben? Ich möchte sicherstellen, dass ich den Fall genau erfasse, bevor ich ihn intern weitergebe

oskar_der_wikinger

·7 months ago

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@steffi@ebay wrote:
@oskar_der_wikinger wrote:
Hello @community-team@ebay happy new year 😁

happy new year to you too, dear @steffi@ebay 😘😘

likewise to @patrick@ebay and @miriam@ebay happy new year.

I have a question about the ratings too, also in connection with newest and most relevant.

Like many others, I also have a second account and used it to sell again at the end of November as a test.

In the process, an automatic rating from eBay was written into the profile for me.

Why do I have to click the visibility of the automatic rating in the seller profile every time I open or refresh it so that it appears.
That is what the tab is set to for newest ratings.

If I look at the seller profile as Oskar, the automatic rating is always visible, so it doesn't have to be clicked separately; that tab is set to most relevant rating.

Hello @oskar_der_wikinger and thank you very much for your New Year wishes 💖
Regarding your question about the visibility of automatic ratings - may I ask once more briefly whether I understood you correctly? 🤔
Do you mean that you get different views with two different eBay accounts when it comes to automatically given ratings?
So specifically:
With one account, the automatic rating is only visible if you actively click on "show automatic rating," even though the tab is set to "newest."
With the other account, the automatic rating is always directly visible, even though the tab there is set to "most relevant."
Have I summarized that correctly? I want to make sure I capture the case exactly before I pass it on internally

Hello @steffi@ebay

yes, that is correct so far, two screenshots

View from seller accountOskar's view

Top from the seller account's view, bottom from Oskar's view; you can also see the difference from 1316 to 1317.

Was also already a topic here in the last few days.

steffi@ebay

Admin7 months ago

Community TeamView listings

@oskar_der_wikinger wrote:

@steffi@ebay wrote:

@oskar_der_wikinger wrote:

Hello @community-team@ebay Happy New Year 😁

Happy New Year to you too, dear @steffi@ebay 😘😘

likewise to @patrick@ebay and @miriam@ebay Happy New Year.

I have a question about the reviews, also in connection with newest and most relevant.

Like many others, I also have a second account and used it to sell again at the end of November for testing purposes.

I was given an automatic review by eBay in my profile.

Why do I have to click the visibility of the automatic review every time I open or refresh the seller profile so that it appears.

That’s what the tab is set to for newest reviews.

If I look at the seller profile as oskar, the automatic review is always visible, so it doesn’t have to be clicked separately; that’s what the tab is set to for most relevant reviews.

Hello @oskar_der_wikinger and many thanks for your New Year’s wishes 💖

Regarding your question about the visibility of automatic reviews - may I ask briefly again whether I understood you correctly? 🤔
Do you mean that with two different eBay accounts you get different views regarding the automatically assigned reviews?

So specifically:

With one account, the automatic review is only visible when you actively click “show automatic review,” even though the tab is set to “newest.”

With the other account, the automatic review is always directly visible, even though the tab there is set to “most relevant.”

Have I reproduced that correctly? I want to make sure I capture the case exactly before I pass it on internally

Hello @steffi@ebay

yes, that’s basically correct, two screenshots

Sales account viewOskar’s view

Above is the view from the sales account, below is Oskar’s view, you can also see the difference from 1316 to 1317.

It was also already a topic here in the last few days.

I understand @oskar_der_wikinger - I haven’t noticed this behavior myself so far, so I first need to ask the responsible colleagues about it 🔍.

As soon as I have feedback on this, I’ll כמובן get back here and share the info with you or all of you 💬📢

oskar_der_wikinger

·7 months ago

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@steffi@ebay wrote:
I understand @oskar_der_wikinger - I hadn’t consciously noticed this behavior myself so far, so I first need to ask the responsible colleagues 🔍.
As soon as I have a response on that, I’ll כמובן get back here and share the info with you singular/plural 💬📢

@steffi@ebay since I hadn’t sold anything for a while, I hadn’t really noticed it either.

The only thing is that when I open my own profile, it always shows me "newest", while when viewing other people's profiles it always shows "most relevant"

steffi@ebay

Admin7 months ago

Community TeamView listings

@oskar_der_wikinger wrote:

@steffi@ebay wrote:

I understand @oskar_der_wikinger - I haven't consciously noticed this behavior myself so far, which is why I first have to ask the responsible colleagues about it 🔍.

As soon as I have feedback on this, I'll of course get back to you here and share the info with you all 💬📢

@steffi@ebay since I hadn't sold anything for a long time, I hadn't really noticed it either.

The only time I open my own profile, I always see "newest" displayed; when viewing other people's profiles, it's always "most relevant"

Hello @oskar_der_wikinger, I've since discussed this internally and can explain the following to you:
The behavior you described actually matches the currently intended design of the sorting.

🔹 When you open your own seller profile, the reviews are sorted by default according to the newest reviews from buyers.
👉 Automatic reviews from eBay are deliberately hidden in this view so that you can see the latest buyer reviews more quickly. These therefore have to be shown manually.

🔹 When other members view your seller profile, the sorting is set to "most relevant reviews" by default.
👉 In this view, automatic reviews from eBay are shown automatically as well.

This also explains why you:

have to manually show the automatic review every time in your own selling account
but it is immediately visible from the perspective of another account

The different display is therefore intentionally implemented that way and is not a technical error.

perfect-sally

·7 months ago

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Hello,

when will ebay finally get the holidays that aren't nationwide under control?

Yesterday, despite the holiday here, I had to send the package on its way so that no defect would arise. It can't be that you then have to chase ebay again to maybe get the defect deleted.

The curt response from the staff member I asked: you just have to increase the processing time! No statement that the defect can be removed without any problem.

That can't be right either, and besides, the item had already been sold & paid for, and increasing it wouldn't have helped anything.

It really shouldn't be that hard to program this correctly.

On the other hand, I had items sold on 31.12.25 and on 1.1.26, and the next working day would have been 2.1.26. However, it showed me: shipping by 5.1.26! That isn't right either!

miriam@ebay

Admin7 months ago

Community TeamView listings

@perfect-sally wrote:

Hi,

when will ebay finally get a handle on the holidays that aren't nationwide?

Yesterday, despite the holiday here, I had to send the package off so that no defect would arise. It just can't be that I then have to chase ebay again to maybe get the defect deleted.

The terse statement from the staff member I asked: you just have to extend the handling time! No statement that the defect can be removed without any problem.

That can't be right either, and besides, the item had already been sold & paid for and extending the time wouldn't have helped.

It really shouldn't be that hard to program this correctly.

On the other hand, I had items sold on 12/31/25 and on 1/1/26, and the next working day would have been 1/2/26. However, I was shown: ship by 1/5/26! That isn't right either!

Hi @perfect-sally! In general, January 6 (Epiphany) is automatically taken into account by the system as a public holiday for the item location Baden-Württemberg when calculating the expected delivery time. This means that this day is treated like a holiday when calculating deadlines, and the delivery time is adjusted or extended accordingly.

May I ask where you were shown that you had to ship the item yesterday? Are you referring to the automated notices? Of course we'll remove the defect for you in such cases, but it shouldn't get that far in the first place.

I'll pass along the second note about your last two orders - thanks for that!

Best regards

Miriam

perfect-sally

·7 months ago

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@miriam@ebay

it was clearly shown in the listing: shipping until January 6 and also on my eBay there was again shipping within 24h as a note in red text.

Exactly, I also think it shouldn't have come to that in the first place.

And as I said before, I didn't have to ship on 2/1/26 even though that was actually the shipping date according to my details, but instead it showed shipping until 5/1/26. That actually isn't right either.

miriam@ebay

Admin7 months ago

Community TeamView listings

@perfect-sally schrieb:

@miriam@ebay

es wurde deutlich beim Artikel angezeigt: Versand bis 6. Januar und auch auf mein ebay dann nochmal Versand innerhalb 24h als Hinweis mit roter Schrift.

Eben, ich bin auch der Meinung es sollte erst garnicht dazu kommen.

Und wie gesagt zuvor musste ich nicht am 2.1.26 versenden obwohl dies der eigentliche Versandtag war laut meinen Angaben sondern es wurde angezeigt Versand bis 5.1.26. Auch das stimmt dann eigentlich nicht.

Danke @perfect-sally - ich nehme das noch mal mit, Danke für die Meldung!

Liebe Grüße

Miriam