💬 Welcome to the general eBay Q&A session on 07/05/2025 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A with the eBay Community Team & the Community Support Team .

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

20 comments

steffi@ebay

Admin1 year ago

Community TeamView listings

Once again today:

Thanks to you for your questions and to @nina@ebay from our Community Support Team.

If there are still any unclear points that should be answered by the next eBay Q&A session, or if there wasn’t enough time for another post / reply (or we accidentally overlooked a post), then please start a new topic and mention us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay also additionally for all eBay Community-related questions

Our Community Support Team is here for you too; feel free to add us to your private friends list via your Community profile so you can see at a glance who is online.

itec-systems

·1 year ago

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the last question:

I noticed that for many well-selling listings, eBay no longer shows interested buyers that x items have already been sold. Why is eBay hiding this now?

steffi@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

the last question:

I noticed that with many well-selling items, eBay no longer shows interested buyers that x items have already been sold. Why is eBay hiding this now?

Hello @itec-systems, thank you very much for your question. eBay is currently no longer showing the number of units already sold for some sold items, as this is part of a test to evaluate new features and improvements to the platform. This change is intended to help optimize various aspects of the customer experience. The feature that displays sold items will be reactivated soon. We greatly appreciate your patience and understanding during this testing phase.

itec-systems

·1 year ago

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With order 15-12951-90261

the DHL parcel was returned to me because of "force majeure" and I’m wondering why DHL can’t deliver it or set it aside, but somehow it can be sent back to me.

Anyway, I wanted to cancel the label I bought afterward, but unlike with DHL directly, no request for this can be made in Ebay. Is there a way? Via the DHL website, a label bought through Ebay can at least not be processed without the shopping cart number.

nina@ebay

·1 year ago

Ehemalige eBay Mitarbeiter*innenView listings

@itec-systems wrote:

For the order 15-12951-90261

the DHL parcel came back to me because of "force majeure". That makes me wonder why DHL can't deliver it or hold it, but somehow it can be sent back to me.

Anyway, I wanted to cancel the purchased label afterward, but unlike with DHL directly, no request can be made for it in eBay. Is there a way? Via the DHL website, a label purchased via eBay cannot be processed without a shopping cart number, at least not.

@itec-systems Hey. 🙂 In principle, you can cancel labels that have not yet been used via your Seller Cockpit Pro > shipping labels.

Unfortunately, the first label from the order you mentioned can no longer be canceled, as it has already been used - even though no delivery was made to your buyer.

But I'd be happy to check with my colleagues about this once more and then get back to you again.

Best regards,

Nina

rest-fest

·1 year ago

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Thanks to @nina@ebay and one more question.
I noticed that the rating stars behind the rating number in the forum are different from those on the “normal” eBay. Here in the forum I’m shown with green stars, and on normal eBay with a red star. But there are also members with a shooting star and 650 ratings like here.

Are there differences I don’t know about?

steffi@ebay

Admin1 year ago

Community TeamView listings

@rest-fest wrote:

Thanks to @nina@ebay and one more question.
I noticed that the rating stars behind the rating number in the forum are different from those on "normal" eBay. Here in the forum I have a green star, and normally a red star. But there are also members with a shooting star and 650 ratings like here.

Are there differences I don't know about?

Hello @rest-fest, the issue you observed regarding the different rating stars in the eBay forum and on the main site is known and is currently being worked on. The discrepancies are a result of the changes to the API that were made on March 26 and 27, 2025. This has led to the display of different star colors and symbols between the forum and the main platform.

itec-systems

·1 year ago

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Hello,

According to the news, from mid-May DHL label costs can be deducted from the balance, but I would like to buy Hermes labels WITHOUT them being deducted from the balance, as is currently the case. Will that also be possible?

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

Hello,

according to the news, from mid-May DHL label costs can be deducted from the balance, but I would like to buy Hermes labels WITHOUT them being deducted from the balance as they are now. Will that also be possible?

Hello @itec-systems and thank you for using the Q&A session to share your request with us.

May I ask why you do not find the current procedure, in which your Hermes labels are paid for with your eBay balance, practical and would prefer another solution? I’d be happy to pass your reasoning on internally to our shipping team so it can possibly be taken into account for future adjustments 🙂.

Update: Hermes does not have a connection to PayPal via our platform, and after consultation there are currently no plans in that regard.

Kind regards

Miriam

rest-fest

·1 year ago

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@miriam@ebay wrote:
@itec-systems wrote:
Hello,

according to the news, from mid-May DHL label costs can be deducted from the balance, but I would like to buy Hermes labels WITHOUT them being deducted from the balance, as is currently the case. Will that also be possible?
Hello @itec-systems and thanks for using the Q&A session to share your request with us.

May I ask why you don't find the current process, where your Hermes labels are paid for with the eBay balance, practical and would prefer another solution? I'd be happy to pass your reasoning on internally to our shipping team so it can possibly be taken into account for future adjustments 🙂.

Kind regards
Miriam

@miriam@ebay
May I chime in?
Creating the Hermes label through eBay = the address is entered correctly and the tracking number is automatically stored.
However, Hermes offers discounted vouchers starting with the S parcel, which can only be bought from Hermes in packs of 10, 50, or 100. I bought numerous vouchers before 1/4/25 and can still ship for up to 3 years at EUR 4.75 instead of the regular EUR 5.49.
That's why I want the parcel label through eBay, but my parcels are already paid for. The voucher goes on the label and then off to Hermes.

miriam@ebay

Admin1 year ago

Community TeamView listings

@rest-fest wrote:

@miriam@ebay wrote:

@itec-systems wrote:

Hello,

according to the news, from mid-May DHL label costs can be deducted from the balance, but I would like to buy Hermes labels WITHOUT them being deducted from the balance, as is currently the case. Will that also be possible?

Hello @itec-systems and thanks for using the Q&A session to share your request with us.

May I ask why you find the current approach, where your Hermes labels are paid for with your eBay balance, not practical and would like a different solution? I can then gladly pass your reasoning on internally to our shipping team, so that it may be taken into account for future adjustments 🙂.

Kind regards

Miriam

@miriam@ebay
May I jump in?
Creating the Hermes label via eBay = the address is entered correctly and the tracking number is automatically stored.
However, Hermes offers discounted coupons from S-parcels onward, which can only be bought from Hermes in packs of 10, 50, or 100. I bought numerous coupons before 1/4/25 and can therefore still ship for up to 3 years at EUR 4.75 instead of the regular EUR 5.49.
That's why I want the parcel label via eBay, but my parcels are already paid for. The coupon goes on the label and off to Hermes.

Hello @rest-fest! We'd rather the Q&A session didn't turn into a discussion thread. But I can still pass your feedback on again and check for you whether anything is planned in that regard for Hermes labels. If I receive any feedback on this after the Q&A session has ended that I'm allowed to share, then I will update my reply here 🙂.

Update: The function to pay for shipping labels with balance and use the coupons from the savings sets does not exist; unfortunately, that doesn't work.

Kind regards

Miriam

itec-systems

·1 year ago

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That’s due to accounting. I receive the Ebay payout every Tuesday. The amount x is then allocated to all invoices. Suppose the payout amount is 1000€ (revenue - fees - shipping) and concerns 10 invoices of 110€ each, which are allocated in the accounting of this bank credit. Of course, these 10 invoices together come to more than 1000€, meaning the difference of 100€ is then allocated to a fee account with one click. That used to be done quickly, but currently I also have to painstakingly look for Hermes label costs in the payout and deduct them from the fees.

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

That’s due to accounting. I get the eBay payout every Tuesday. The amount x is then allocated to all invoices. Let’s say the payout amount is 1000€ (revenue - fees - shipping) and it concerns 10 invoices at 110€ that are assigned in the accounting to this bank credit. These 10 invoices naturally add up to more than 1000€, meaning the difference of 100€ is then assigned to a fee account with one click. That used to be done quickly, but currently I also have to tediously look up the Hermes label costs in the payout and deduct them from the fees.

Thanks for the feedback, @itec-systems! I’ve just passed your criticism on.

Kind regards

Miriam

mmstore74

·1 year ago

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Hi everyone,

@steffi@ebay

@community-team@ebay

can this be turned off because it’s so incredibly intrusive from eBay, it’s already really annoying.

Kind regards

Marc

miriam@ebay

Admin1 year ago

Community TeamView listings

@mmstore74 wrote:

Hello everyone,

@steffi@ebay

@community-team@ebay

can this be turned off because it’s just so incredibly intrusive from eBay, it’s honestly really annoying.

Best regards

Marc

Hello @mmstore74! Just a little while ago I told @steffi@ebay and @nina@ebay, that I suspected you’d be coming to the Q&A session with this question today, and sure enough: I was right 😁.

Actually, I’m already working behind the scenes to find the people responsible for this communication, so I can pass your/your guys’ feedback directly to the best possible place.

You could check your notification settings in your eBay account and remove a few checkmarks there - but that could also mean you might miss communication that’s relevant and important to you. Feel free to share your thoughts with me - I’ll also get back to you in the next few days with more detail in your topic.

Best regards

Miriam

mmstore74

·1 year ago

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Hello @miriam@ebay , as the saying goes, "Man(n) Frau recognizes their Sch... by the way they walk" and you already know my walk pretty well 🤣

It would simply be nice to leave this be, because by now everyone should know about this money-making scheme from eBay and there’s no need to make such aggressive advertising and pressure people like that, that’s not nice and once again shows how badly eBay needs the missing fees from private sellers to make up the shortfall.

You all know I don’t mince my words and that’s my opinion, and I find it pushy and would be happy if it were different in the near future.😁

Kind regards

Marc

miriam@ebay

Admin1 year ago

Community TeamView listings

@mmstore74 wrote:

hello @miriam@ebay ,as they say, "you can tell a person by the way they walk" and you already know my gait pretty well 🤣

It would simply be nice to leave this alone, because by now everyone should be aware of this revenue stream from eBay and you don't have to do such aggressive advertising and pressure people like that, that isn't nice and once again shows how badly eBay needs the missing fees from private sellers to make up the shortfall.

You all know that I don't mince my words and that's my opinion, and I find it intrusive and would be happy if it were different in future.😁

Kind regards

Marc

We still appreciate active participation in the community and are happy to see familiar "faces" in this round here, @mmstore74. Constructive criticism helps us to get better.

So you've brought your thoughts here, and I'll take care of making sure they're placed accordingly. At eBay we strive to find a balanced approach in order to support both our platform and offer our sellers a pleasant experience.

Kind regards

Miriam

rest-fest

·1 year ago

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Hello @steffi@ebay

Once again “no invoice”
Order number: 23-12935-20510

Purchase with a business account. Already at the time of purchase, a note said that an invoice is required. 3 follow-up questions via the eBay messaging system remained unanswered. Business contact details (tel. + email) not functional.

I would now report an item that differs from the description, as I received it incomplete. Right? But a return is not possible, since it has long been sold again.
Other platforms have business accounts. There, uploading an invoice for this buyer group is mandatory or is provided automatically.
On eBay you constantly run into wannabe dealers or “forced commercial sellers” who neither know when and how they can/must actually create an invoice, nor point out small-business status, differential taxation and the like, and yet supposedly show VAT.
Not answering messages is simply accepted on eBay. Anything possible leads to defects, but missing communication does not.

Question: Can’t eBay finally do something sensible about this?

nina@ebay

·1 year ago

Ehemalige eBay Mitarbeiter*innenView listings

@rest-fest wrote:

Hello @steffi@ebay

Once again, “no invoice”
Order number: 23-12935-20510

Purchase with a business account. Already when purchasing, I noted that an invoice is needed. 3 follow-up questions via the eBay messaging system went unanswered. Business contact details (phone + email) don’t work.

I would now report an item that differs from the description, since it was received incomplete. Right? But a return isn’t possible because it has already been sold again for a long time.
Other platforms have business accounts. There, uploading an invoice for this group of buyers is mandatory or is provided automatically.
On eBay, you constantly run into wannabe merchants or “forced business sellers” who neither know when and how they can/must create an invoice at all, nor point out small-business status, differential taxation and the like, yet still supposedly show VAT.
Not replying to messages is simply accepted on eBay. Anything and everything leads to defects, but missing communication does not.

Question: Can’t eBay finally do something sensible about this?

@rest-fest Hey. 🙂 I’ve now contacted your seller again and asked them to send you the invoice promptly.

Your wish for an automated process regarding invoices is not new in the community and will, of course, be passed on again accordingly.

Best regards,

Nina

steffi@ebay

Admin1 year ago

Community TeamView listings

We look forward to your questions 😍