💬 Welcome to the general eBay Q&A session on 07/06/23 at 2:00 PM

Locked

Discussion interactions are currently paused.

Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a special topic this week, please feel free to post your general buying or selling questions here.

You're also welcome to send me topics you'd like to see covered in a full Q&A session.

To help us answer your questions faster, please choose one question per post. Of course, you're welcome to write as many posts as you like in the eBay Q&A session - in fact, we encourage it!

The Q&A session will remain open until 3:00 p.m. After that, it will be closed to further questions. Of course, we will still make sure to answer any questions that may remain unanswered - please allow us some time, as we often have to ask other colleagues for support to get the correct answer for you.

To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m.

The eBay Q&A session format mirrors the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective answer. This quote and the answer appear later in chronological order and therefore further down.

If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community, or simply wait until the next Q&A session*.

Kind regards,

Your eBay Community Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 2 years ago·Last reply 3 years ago

16 comments

steffi@ebay

Admin3 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for your questions today. If any points are still unclear and you'd like them sorted out before the next eBay Q&A session, or if you no longer had enough time for another post / reply, please start a new topic for that and tag the eBay Community Team as follows:

@patrick@ebay

and me for all eBay Community-related questions

@steffi@ebay

Of course, you can also ask me questions about your community account or the community itself via a @steffi@ebay

petersmodellbahnstuebchen

·3 years ago

View listings

Hi Steffi, hi Patrick,

I have now already raised my point about problems with refunds for returns 2 times. It was briefly on the list twice and has since disappeared again.

A customer has returned one of two items and now I’m supposed to refund the full shipping costs. Why??

Best regards

Peter

patrick@ebay

Admin3 years ago

Community TeamView listings

@petersmodellbahnstuebchen wrote:

Hello Steffi, hello Patrick,

I have now already brought up my point about problems with refunds for returns twice. It was on the list briefly twice and has since disappeared again.

A customer returned one of two items and now I’m supposed to refund the full shipping costs. Why??

Kind regards

Peter

Hello @petersmodellbahnstuebchen ,

as I can see, you already contacted eBay about this yesterday and also received a reply. I’ll keep an eye on it for now and wait to see what our colleagues do, otherwise it would all just overlap now. Unfortunately, the mention in your other topic didn’t go through, but I’ve just read through your topic about it.

Best regards

Patrick

Anonymous User

·3 years ago

Hello,

I'm a new seller on eBay and haven't started selling yet. Where can I find reports on orders to compile all the necessary tax information once I start selling?

Best regards lalfreds

patrick@ebay

Admin3 years ago

Community TeamView listings

@Anonymous wrote:

Hello,

I’m a new seller on eBay and haven’t started selling yet. Where can I find reports on the orders so I can gather all the necessary tax information once I start selling?

Best, lalfreds

Hello @Anonymous ,

in VK-Cockpit Pro > Reports > Downloads
You’ll also always get a notification via eBay messages regarding the statement report when it’s ready.

Best regards

Patrick

Anonymous User

·3 years ago

Hello Patrick,

thanks for the help first of all!

I downloaded the report for May and my accounting said it isn’t enough for them, they need a detailed report of the individual transactions. Where can I find such a report?

Many thanks, lalfreds

patrick@ebay

Admin3 years ago

Community TeamView listings

@Anonymous wrote:

Hello Patrick,

thanks for the help first of all!

I downloaded the report for May and my accounting department said it’s not enough for them, they need an itemized report of the individual transactions. Where can I find such a report?

Many thanks, lalfreds

Hello @Anonymous ,

Cockpit > Payments > Reports, you should actually find the transaction report there. You can also customize the report and select or deselect the respective types. That should actually be sufficient for your accounting department.

Best regards

Patrick

Anonymous User

·3 years ago

Thanks, I'll take another look at it!

If need be, I'll come back next week 😉

yellow_sam

·3 years ago

View listings

For 3 days I’ve had the following message on my eBay homepage:

Your payouts are being temporarily withheld until you have updated your account information. Please update this by 02. Jul. 2023 to avoid further restrictions. 'Update account information'

I have already updated my personal data several times via the 'Update account information' link and uploaded razor-sharp photos of my ID card: everything in color, up to date, and readable. After uploading, I get the message that my details are being checked. A few minutes later I receive the message that not all data could be verified and that my payouts remain blocked - every time just the same text, which gives no hint as to the cause of the problem.

Verifying the data in accordance with the new legal requirements is fine. But getting only a completely unspecific response every time, one that gives no clue at all about what is missing, is absolutely frustrating and maddening.

I don’t know what else I’m supposed to do to get my account fully unlocked again. I’d like a qualified explanation of which of my details are missing or allegedly questionable, so the problem can be solved once and for all.

patrick@ebay

Admin3 years ago

Community TeamView listings

@yellow_sam wrote:

For 3 days now I’ve had the following message on my eBay homepage:

Your payouts are being temporarily withheld until you have updated your account details. Please update these by 02 Jul 2023 to avoid further restrictions. 'Update account details'

I have already updated my personal details several times via the 'Update account details' link and uploaded razor-sharp photos of my ID card: everything in color, up to date, and legible. After the upload, I get the message that my information is being reviewed. A few minutes later, I receive the message each time that not all data could be verified and my payouts are still blocked - every time just the same text, which gives no hint at all about the cause of the problem.

Verifying the data in accordance with the new legal requirements is fine. But getting nothing but a completely nonspecific response each time, which gives no clue as to what is missing, is absolutely frustrating and infuriating.

I don’t know what else I’m supposed to do to fully unlock my account again. I’d like a qualified answer about which of my details are missing or supposedly questionable, so the problem can be resolved once and for all.

Hello @yellow_sam ,

please check once again carefully whether the details stored in your eBay account also match the uploaded documents & data. If necessary, you may need to make adjustments so that the review can be successfully completed.

Best regards

Patrick

yellow_sam

·3 years ago

View listings

@patrick@ebay wrote:
Hello @yellow_sam ,

please check the details stored in your eBay account once again carefully to see whether everything also matches the uploaded documents & data. If necessary, you may need to make adjustments so that the verification can be completed successfully and positively.

Best regards
Patrick

Hi and thanks for the hint! I’ve checked the verification several times. I usually get the date of birth and address right without any problem. On other platforms I’ve had problems now and then with the order of my 3 first names. I’ve now tried all possible orders here. No change, the answer stays the same.

patrick@ebay

Admin3 years ago

Community TeamView listings

@yellow_sam wrote:

@patrick@ebay wrote:

Hello @yellow_sam ,

please check the details stored in your eBay account once again carefully to see whether everything also matches the uploaded documents & data. If necessary, you may need to make adjustments so that the review can be completed successfully.

Best regards

Patrick

Hi and thanks for the tip! I’ve checked everything several times. I can generally get the date of birth and address right easily. On other platforms, I’ve had occasional problems with the order of my 3 first names. I’ve now tried out all possible orders here. No change, the answer stays the same.

Hello @yellow_sam ,

of course everything can be annoying, unfortunately we can’t tell you here in the community exactly what the reason is. But the first names could possibly have an effect depending on the order. So my recommendation is to check again under Account settings > Personal data.

Best regards

Patrick

yellow_sam

·3 years ago

View listings

@patrick@ebay wrote:
:
Hello @yellow_sam ,

of course everything can be annoying; unfortunately we can't give you any information here in the Community about what exactly the cause is. But the first names could possibly have an effect based on the order. So my recommendation is to check again under Account settings > Personal data.

Best regards
Patrick

Okay, thanks! The actual process isn't annoying, just the technical-organizational implementation!

I have now changed the order of the first names in my profile and restarted the verification process. The red banner is still there. But let's wait and see ...

If this still doesn't lead to a solution: who (a real person @ebay) should I contact to get a solution outside of this Q&A session?

Regards,

yellow_sam

patrick@ebay

Admin3 years ago

Community TeamView listings

@yellow_sam wrote:

@patrick@ebay wrote:

:

Hello @yellow_sam ,

of course anything can be annoying, unfortunately we can’t give you any information here in the Community about what exactly the cause is. But the first names could have an effect based on the order. So my recommendation is to check again under Account settings > Personal data.

Best regards

Patrick

Ok, thanks! The actual process isn’t annoying, just the technical/organizational implementation!

I’ve now changed the order of the first names in my profile and started the verification process again. The red banner is still there. But let’s wait and see ...

If this still doesn’t lead to a solution: who (a real person @ebay) do I contact to get a solution outside of this Q&A session?

Regards,

yellow_sam

Hello @yellow_sam ,

if you continue to have difficulties, you can still contact eBay Customer Service directly.

Best regards

Patrick

yellow_sam

·3 years ago

View listings

Thanks!

steffi@ebay

Admin3 years ago

Community TeamView listings

Welcome to the eBay Q&A session! Today, once again, @patrick@ebay and I are here for you 🤗.