💬 Welcome to the general eBay Q&A session on 07/09/22 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago·Last reply 3 years ago

18 comments

steffi@ebay

Admin3 years ago · Edited

Community TeamView listings

Thanks so much for your really interesting questions!

If anything is still unclear or new questions about eBay come up that you’d like to have clarified before the next eBay Q&A session, please start a thread about it and tag the eBay Community Team as follows:

@patrick@ebay

@miriam@ebay

and me for all eBay community-related questions 😘

@steffi@ebay

Of course, you can also ask me questions about your community account or about the community itself via a @steffi@ebay

passionepassato

·3 years ago

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Why can international bidders buy from us if we have completely disabled international shipping? They just enter a package receiving service as the address and can once again take advantage of their buyer protection through Ebay.com, which we definitely do not want to offer. So always cancel the purchase. This is circumventing our decision about who we want to ship to. Can’t a setting be made for that??

patrick@ebay

Admin3 years ago

Community TeamView listings

@passionepassato wrote:

Why can international bidders buy from us when we have foreign countries completely deactivated. They just give a parcel receiving service as the address and can then use their buyer protection via Ebay.com again, which we definitely do not want to take on. So always cancel the purchase. This is circumventing our decision about who we want to supply. Can’t an setting be made for that ??

Hello @passionepassato ,

Also for this question, I would get back to you as soon as more information is available.
But a really very good question.

Best regards

Patrick

patrick@ebay

Admin3 years ago

Community TeamView listings

@patrick@ebay wrote:

@passionepassato wrote:

Why can international bidders buy from us if we’ve completely deactivated foreign countries. They just enter a parcel receiving service as the address and can then use their buyer protection again via Ebay.com, which we definitely do not want to take on. So always cancel the purchase. This is an evasion of our decision about whom we want to supply. Isn’t there a setting for that ??

Hello @passionepassato ,

also on this question, I would get back to you once more info is available.
But a really very good question.

Best regards

Patrick

Hello @passionepassato ,

quick update on this, since I couldn’t find any case like that with you. Buyer protection should not apply at all, because the item was bought only via ebay.de and the protection only applies to ebay.de.
The item isn’t shown on ebay.com at all and was not purchased via ebay.com.

Since the delivery address is within Germany with the receiving service and let’s say the buyer is from the USA, he can probably start something via ebay.de, but the decision and/or return shipment is impossible for him, or at least difficult. It would also be clear that the item/listing was only domestic and not international.

Best regards

Patrick

passionepassato

·3 years ago

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Hi Miriam, Patrick and Steffi.

Here’s the issue: we sell antiques, jewelry, and other collectibles in our shop.

Some of these items were made from bone / ivory. For example, a parasol with a handle made of bone. The inlays in furniture, or some of the accessories for sewing supplies...

Or, in the case of books, a bone ornament decorating the book cover. We source our goods from auction houses; a lot was also bought here on Ebay. For most items, CITES documents are available, usually for higher-value goods. For small brooches, whose value wouldn’t cover the cost of a CITES document, we only have the auction house details as proof. If you look on Ebay, thousands of items made of ivory are listed. Some idiot is stalking us as an Ebay member and reporting everything across the board. After years, they even managed to get one item ended. Fair enough, it does go against the rules. And the point that the others just haven’t been caught yet can be left out; the filter that now prevents us from listing bone items over 100 years old should surely be able to filter out the others just as easily. We feel ripped off !! Many people even enter Erbach, and that clearly indicates ivory goods; no dog bones are processed in Erbach. From miniature paintings to jewelry and decor, everything is represented on Ebay. Where exactly is Ebay’s enforcement of the rules there? Why are words like bone blocked for us and not for others? Why are words like horn blocked too. I even had to remove the word Vintage from hundreds of listings in order to be able to list them, even though they are made purely of silver ?!

Although I have proof of origin and CITES for the majority, private sellers and other colleagues are still allowed to list bone items. Items whose grain clearly identifies them as ivory ?!

Why is the word Vintage blocked when Vintage can be selected in the item specifics ?

And as for our shop problem since January, that I can’t edit it, nothing has happened to this day.

The new listing tool also won’t load. I have to list every item individually. It’s really getting on my nerves, after all you pay hefty shop fees every month. It would be nice if here on Ebay, if bone can’t be sold compared with other platforms and auction houses, then the rule would also be enforced rigorously. I see a competitive advantage there that Ebay apparently accepts.

You only have to enter bone to quickly see that the filter is useless, or is it meant to hassle individual members !!??

Best regards

Kaya

patrick@ebay

Admin3 years ago

Community TeamView listings

@passionepassato wrote:

Hi Miriam, Patrick and Steffi.

I have the following concern: we sell antiques, jewelry, and other collectibles in our shop.

Some of these pieces were made from bone / ivory. For example, a parasol with a handle made of bone. With furniture, the inlays; with sewing supplies, parts of the accessories...

Or in books, a decoration made of bone adorns the cover. We source our goods from auction houses; a lot was also bought here on eBay. For most of it, CITES papers are available, usually with higher-value goods. For small brooches, whose value wouldn’t cover the cost of a CITES, we only have the details from the respective auction houses as proof. If you look on eBay, there are thousands of ivory items listed. Some idiot stalking us on eBay keeps reporting everything across the board. After years, they even managed to get one item ended. Fair enough, it does violate the rules. And the claim that the others haven’t been caught yet is pointless; the filter that now prevents us from listing bone items over 100 years old should surely be able to filter out the others too. We feel taken for a ride !! Many even enter Erbach and this clearly shows ivory goods; in Erbach no dog bones are processed. From miniature paintings to jewelry and decor, everything is represented on eBay. Where exactly is eBay enforcing its rules here? Why are words like bone blocked for us but not for others? Why are words like horn blocked too. I even had to remove the word vintage from hundreds of listings in order to be able to list them, even though they are pure silver ?!

Although I have proof of origin and CITES for most of it, private sellers and other colleagues are still allowed to list bone. Can you clearly tell from the grain that it is ivory ?!

Why is the word vintage blocked when you can select vintage in the item specifics ?

And as for our shop problem since January, where I can’t edit it, nothing has happened to this day.

The new listing tool also won’t load. I have to list every item individually. It’s really getting on my nerves now, after all you pay hefty shop fees every month. It would be nice if eBay would at least, compared with other platforms and auction houses where bone can’t be sold, enforce the rule just as rigorously here too. I see a competitive advantage there that eBay apparently accepts.

You only have to enter bone, and you quickly see that the filter is useless, or is it intended to single out and torment individual members !!??

Regards

Kaya

Hello @passionepassato ,

Since your questions about this are very detailed and require a bit more effort, and the Q&A session has now ended, I will get back to you here in the thread once I have more information about it.

Best regards

Patrick

patrick@ebay

Admin3 years ago

Community TeamView listings

@patrick@ebay wrote:

@passionepassato wrote:

Hi Miriam, Patrick and Steffi.

I have the following concern: we sell antiques, jewelry, and other collectible categories in our shop.

Some of these pieces were made from bone / ivory. For example, a parasol with a handle made of bone. On furniture, the inlays; on sewing supplies, part of the accessories...

Or, in books, a bone ornament decorates the cover. We source our goods from auction houses; a lot was also bought here on eBay. For the most part there are CITES documents, usually for higher-value goods; for small brooches, whose value would not cover the cost of a CITES document, we only have the auction houses' details as proof. If you look on eBay, there are thousands of ivory items listed. Some loser of a member is stalking us on eBay and reporting everything one by one. After years, they even managed to get an item ended. Fair enough, I can see that it violates the rules. And you can spare the remark that the others just haven't been caught yet; the filter that now prevents us from listing bone items over 100 years old should be able to filter out the others just as easily. We feel like we're being taken for a ride!! Many even put Erbach, and that clearly means ivory goods; no dog bones are processed in Erbach. From miniature painting to jewelry and decor, everything is represented on eBay. Where exactly is the enforcement of eBay's rules here? Why are words like bone blocked for us and not for others? Why are words like horn blocked too? I even had to remove the word vintage from hundreds of listings in order to be able to list them, even though they are purely made of silver?!

Although I have provenance records and CITES for most of them, private sellers and other colleagues are still allowed to list bone. Even though the grain clearly shows it is ivory?!

Why is the word vintage blocked when vintage can be selected in the item specifics?

And as for our shop problem since January, that I can't edit it, nothing has happened to this day.

The new listing tool also won't load. I have to list every item individually. It's getting really annoying, after all you pay hefty shop fees every month. It would be nice if here on eBay, since bone can't be sold unlike on other platforms and auction houses, the rule were also enforced rigorously. I see a competitive advantage there that eBay apparently accepts.

You only have to enter bone and you quickly see that the filter is useless, or is it intentional to single out and harass individual members!!??

Regards

Kaya

Hello @passionepassato ,

since your questions about this are very detailed and require a bit more effort, and the Q&A session is now over, I would get back to you here in the topic once I have more information.

Best regards

Patrick

Hello @passionepassato ,

I’ll address the first part of your post here, and regarding the eBay Shop issue, I’d ask you again to start a new topic where you can reply back to me as well. Just tag me, you know how that works 😉

eBay cannot determine whether the ivory in an item is already one hundred years old or not. In addition, for conservation reasons, it was decided to completely ban ivory on eBay. Also because more and more legal bans on the trade in ivory are being introduced. For example, in the UK the trade was generally banned. Therefore ebay.de reacts more strictly than required by law.

Criticism regarding the filters has also been passed on, and the teams are looking into it and may make adjustments.

Best regards
Patrick

datante

·3 years ago

View listings

Hello everyone! 🙂

I had a very unpleasant case with a seller this week. I paid via Paypal and there was also a tracking number with Hermes. But then the seller didn't hand the package over to Hermes and only replied to messages with lies and excuses. I then opened a case, which was also decided in my favor.

His ratings suggested that this seller probably does this more often. To protect other buyers from such a fiasco, I naturally wanted to leave a corresponding review. But then a window came up with the following sentence:

"Unfortunately, this seller is now inactive and no longer eligible to receive feedback."

Am I right in thinking that the seller deactivated his eBay account to avoid a bad review? That's pretty brazen. Is there anything you can do about it?

Kind regards and thanks in advance for your reply. 🙂

patrick@ebay

Admin3 years ago

Community TeamView listings

@datante wrote:

Hello dear everyone! 🙂

This week I had a really nasty case with a seller. I paid by PayPal and there was also a tracking number with Hermes. But then the seller didn’t hand the package over to Hermes and only replied to messages with lies and excuses. Then I opened a case, which was also decided in my favor.

His ratings suggested that this seller probably does this more often. To protect other buyers from a scam like this, I naturally wanted to leave an appropriate rating. But then a window appeared with the following sentence:

"Unfortunately, this seller is now inactive and no longer eligible to receive feedback."

Am I right in thinking that the seller deactivated his eBay account to avoid a bad rating? That’s pretty brazen. Can anything be done about it?

Best wishes and thanks in advance for your reply. 🙂

Hello @datante ,

you’re absolutely right. This account no longer exists, hence the error message. That’s why you’ll also see the following message behind the name on the feedback profile: (No registered user)
So your seller didn’t disappear because of your rating, but eBay probably had to step in because of the same or similar experiences as yours.

Best regards

Patrick

klame

·3 years ago

View listings

**bleep** The following case: Auction is shortly before the end. Time shows 0 sec. But then the screen flickers for the first time and 30 sec flashes up briefly...screen flickers 18 sec flashes up briefly...screen flickers 6 sec flashes up. Screen flickers and jumps to the auction end screen! Huh!!!! Expired means time=0 is the end - or who can reset the time in the background ???????

patrick@ebay

Admin3 years ago

Community TeamView listings

@klame wrote:

are people already being screwed over on eBay too? The following case: Auction is just about to end. Time shows 0 sec. But then the screen flickers for the first time and 30 sec flashes up briefly... screen flickers 18 sec flashes up briefly... screen flickers 6 sec flashes up. Screen flickers and jumps to the auction end screen! What!!!! Expired means time = 0 is the end - or who can reset the time in the background ???????

Hello @klame ,

of course not, something like that can also be due to other factors, was the app used? Server and routing issues. Which device? Was stable internet available or mobile data? Nobody can set or influence the time in the background, everything runs through systems.
I think the employees don't have time for such little jokes. As I said, nobody can do that, not even a seller.

Best regards

Patrick

klame

·3 years ago

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Also..no app...internet stable via PC and LAN. Take a look at this spectacle yourselves, then you'll know what I mean - in another case, I was outbid exactly in this "toogle-phase".

Something's not right here.... bidding agents ??!!

bigfoot_schuhe

·3 years ago

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Hello dear ebay team,

I tried to change my username. Apparently this did not work, since I can only log in with my old username.

As I understood it, after changing the username, a period of 30 days is needed before you can change the username again.

However, the first change of my username did not work either. Do you also have to wait a period of time for that?

Or is the username I entered already taken?

What could be the reason for the failed username change?

Please reply.

Kind regards

patrick@ebay

Admin3 years ago

Community TeamView listings

@bigfoot_schuhe wrote:

Hello dear eBay team,

I tried to change my username. Apparently this didn't work, since logging in only ever works with my old username.

As I understand it, after changing the username, a period of 30 days is needed before you can change the username again.

In my case, however, the first change of the username didn't work either. Do you also have to wait a period of time for that?

Or is the username I entered already taken?

What could be the reason for the failed username change?

Please reply.

Kind regards

Hello @bigfoot_schuhe ,

There was no error message? Normally you would get a notice about that. In the account I couldn't see any attempt or a failure either. Was there no pop-up either?

Best regards

Patrick

bigfoot_schuhe

·3 years ago

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it just doesn't work ..I was at

https://reg.ebay.de/reg/ChangeUserName

tweed62

·3 years ago

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Hello, the issue "ebay points in the negative" should already have been resolved by yesterday. Do now each individual have to write that it doesn't work for him or her? Thanks

patrick@ebay

Admin3 years ago

Community TeamView listings

@tweed62 wrote:

Hello, the topic "ebay points in the negative" should already have been sorted out by yesterday. Does now each individual person really need to write that it doesn’t work for them? Thanks

Hello @tweed62 ,

I just fixed it manually for you, since your account still hasn’t been updated since yesterday. Now everything is correct again for you.

Best regards

Patrick

steffi@ebay

Admin3 years ago

Community TeamView listings

We’re looking forward to your questions 🤗