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💬 Welcome to the general eBay Q&A on 07/12/22 at 2:00 PM
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*on 28/12/22 the Q&A session will take a Christmas break and return in the new year at the usual time of 2:00 p.m. on 04/01/23.
steffi@ebay
Das @community-team@ebay möchte sich für eure heutigen Fragen bedanken. Sollten doch noch Unklarheiten aufkommen, die ihr gerne vor der nächsten eBay-Fragestunde geklärt haben möchtet, eröffnet dazu bitte ein neues Thema und markiert das eBay-Community-Team folgendermaßen:
@patrick@ebay
@miriam@ebay
und mich für alle eBay-Community bezogenen Fragen
@steffi@ebay
Selbstverständlich könnt ihr mir auch Fragen zu eurem Community-Konto oder die Community an sich über eine @steffi@ebay stellen
pdm-ug
·3 years agoAt the moment, we only offer items with shipping to German delivery addresses.
Now it happens that companies from other EU countries bid on items because they have chosen a parcel depot near the border as the delivery address. I keep getting inquiries asking whether I can also ship directly to the respective country and whether I can remove the tax in the sense of an intra-Community supply. In principle, shipping abroad is not a problem for us, but I haven't found a solution to the tax issue. The invoices generated by eBay are always with tax, since shipping abroad was not initially intended.
I would like to accommodate the customers, but I don't know whether or how this can be resolved from an accounting perspective.
miriam@ebay
Hello @pdm-ug! Here it is important to make a clear distinction: if someone buys with a German delivery address, then regardless of the tax issue, it may not be delivered to any other address at all, not even to a different German address. Otherwise your seller protection is gone and you will lose every dispute because it was delivered to the wrong address.
If someone buys and enters a non-German delivery address during checkout, which is possible if buyers have stored a preferred delivery address in Germany, then you can grant a partial refund in the amount of the VAT and must then create a net invoice outside of eBay and send it to the buyers.
As the platform operator, we cannot give you specific advice on tax matters and recommend that you address questions about VAT matters in connection with your eBay business to your tax advisor.
In addition to the Seller Portal, the discussion forum for business sellers can also be a good place to go; there you can exchange ideas with like-minded people 👍.
Kind regards
Miriam
tottio22
·3 years agoI have a question about the current voucher promotion for gifts. With the code PUNSCH22, you can save between 10 and 20%. One of the conditions is that the value exceeds 10€. Now the voucher can be applied to many products found on the promotion page... but strangely not to a pillow (about 12€). I can't figure out the reason for that, though. All the conditions should be met.
Best regards
J.B.
miriam@ebay
Hello @tottio22! I'd be happy to take a quick look. Could you share the item number here? Please also note that the voucher can only be redeemed 2x on eBay.de.
Update 15:28: I found the affected cushion and we're already looking into the behavior described, since the voucher redemption works for me with other items from the promo page. I'll get back here again as soon as there are any updates, and ask for a little patience 👍.
Update 8.12.2022: Unfortunately, the cushion and some other items were not part of this price promotion and were removed from the promo page because of your report. As compensation, a small voucher was credited to your eBay account.
Best regards
Miriam
rest-fest
·3 years agoAnd a third question.
Klarna invoice purchase should be introduced for more and more sellers. With commercial sellers it is present almost 100% of the time. But with private sellers, at least in the area I’m interested in, not at all anymore. Up until (roughly) October 22, many private sellers also offered this payment method. Did eBay backtrack here and remove it again for private sellers?
miriam@ebay
Hello @rest-fest and great that you're being so active today! 🤗
I can't currently confirm any "backtracking"; the payment option Klarna invoice is available for many items with a total value of up to EUR 2,500.00 per order in most categories.
You can also see excluded categories and transactions where this payment option is not available on our help page: Pay for items with Klarna invoice.
Best regards
Miriam
rest-fest
·3 years agoWenn ich nach "Romanheften" suche bekomme ich ca 130 Tsd. Ergebnisse
Klarna Rechnungkauf möglich bei
Gewerblich = 100 %
Privat = 0%
(Beste Ergebnisse, die ersten 2000 Artikel grob gecheckt)
Das war vor 2 Monaten noch anders.
rest-fest
·3 years agoA second question - asked weeks ago already...
In the category: Collecting and rare items/ paperback novels / paperback novels from 1945/ adventure novels
there are hundreds of travel guides and the like.
What are they doing there?
miriam@ebay
That's right, @rest-fest - these offers really have no place in the category "Booklets from 1945 onwards". I'll take this up and we'll ask for it to be cleaned up.
It happens again and again that sellers, both nationally and internationally, can't find the right category, especially since the categories on eBay are not globally standardized. We are basically aware of this problem and review every report that comes to us directly via the affected item page.
Since it is understandable that this behavior can be annoying for people searching, I will make another effort to bring this to the right place 🙂.
Best regards
Miriam
rest-fest
·3 years ago@miriam@ebay
Das ist aber schon länger als 5 Jahre so und die Kategorie ist direkt mit den ISBN Nummern der Reiseführer, von ebay vorgegeben, verknüpft. Die Verkäufer können hier mal nichts dafür. Ebay selbst packt die Teile über den Katalog dorthin.
miriam@ebay
Das ist mir tatsächlich neu und ich gebe das direkt so weiter. Danke fürs Teilen, @rest-fest! Wäre doch schön, wenn wir aufgrund deines Beitrags heute langfristig eine Verbesserung erwirken könnten 🙂.
Liebe Grüße
Miriam
rest-fest
·3 years agoHello
Once again, the Hermes shipment tracking update has not been working since at least Friday, 2.12. The items remain marked as Shipped, despite the tracking number being entered, but are often already delivered. A recurring error?
miriam@ebay
Hello @rest-fest! At the moment I don’t see an open error ticket about this, but we do know about this behavior from the past. I’m happy to pass your observation on to the responsible teams again. I can understand example item numbers, thanks for the report! 🙂
Update 13.12.2022: Our Tracking Team has confirmed that there was a delay in data transmission in your case, but the shipment tracking has now been updated and, in general, we are currently not seeing any problems with Hermes, @rest-fest 👍.
Kind regards
Miriam
steffi@ebay
Hello and a warm welcome, today Miriam is responsible for eBay questions and I’m in charge of community questions again.