💬 Welcome to the general eBay Q&A session on 09/04/2025 at 2:00 p.m.

Locked

Discussion interactions are currently paused.

Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team & the Community Support Team .

As we don’t have a specific topic this week, please feel free to post your (general buying or selling questions, please not topics already posted by other members) here.

To help us answer your questions more quickly, we ask that you choose one question per post. Of course, you’re welcome to write as many posts in the eBay Q&A session as you like - in fact, we encourage it!

The Q&A session will remain open until 3:00 PM. After that, it will be closed to further questions. Of course, we will continue to make sure that all questions are answered, even those that may still be unanswered – please allow us some time for this, as we often need to ask other colleagues for support in order to get the correct answer for you.

To post your question, click on Reply in the lower right corner of this post, enter your question, and click on "Reply" between 2:00 PM and 3:00 PM.

The format of the eBay Q&A session reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and therefore further down.

IMPORTANT: even though we use the format of the discussion forum, the Q&A session is solely and only for individual members' questions and not to start discussions - please use ourdiscussion forum.

If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the community, or just wait until the next Q&A session.

Kind regards,

Your eBay Community Team & Community Support Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

19 comments

steffi@ebay

Admin1 year ago

Community TeamView listings

Thanks to you for your questions and to @selina_b@ebay from our Community Support Team.

If there are still any questions that should be answered by the next eBay Q&A session, or if there wasn’t enough time for another post / reply (or we accidentally missed a post), then please start a new topic and tag us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay also additionally for all eBay Community-related questions

Our Community Support Team is there for you too, feel free to add us to your private friends list via your Community profile so you can see at a glance who is online.

mmstore74

·1 year ago

View listings

Wishing everyone a lovely day and thank you 😀👍

Best regards

Marc

itec-systems

·1 year ago

View listings

And one more interesting discovery:

Since I’ve been complaining more often lately about unjustified “Item not received” cases.

Now the two cases have suddenly disappeared from my statistics, and for the Jan-March period I’m now at 0%.

As good as that is, it directly contradicts Patrick’s statement 100% that this isn’t possible and that the statistics can’t be “edited.” So my question is, what has changed here? Apparently there are still ways to influence it afterward.

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

And another interesting discovery:

Since I’ve recently complained more often about unjustified cases of "item not received".

Now the two cases have suddenly disappeared from my statistics, and for the period Jan–Mar I’m now at 0%.

That’s nice and all, but it contradicts Patrick’s statement by 100% that this is not possible and that the statistics cannot be "edited". So my question is: what has changed here? Apparently there are still ways to influence it after the fact.

Hello @itec-systems! I tried again for you last week, but the feedback was again that in service metrics we cannot fix individual defects. However, we can only adjust the performance statistics from the status “Very High” when needed. Since your account is classified as “Average,” no adjustment is currently required.

I’d be happy to ask again how it came about after all, but I’m glad for you that it worked out in this situation in the meantime.

-----------------------------------------------------------------------------------------------------------------

Update 10.04.2025: Hello @itec-systems! The entries in the service metrics can be removed by no team. We downloaded the report again and can see that all service statistics defects are being counted for your account. If an entry is not being counted for your account, "No" would appear in the column Included in rate .

I’d also like to mention here that in future it won’t make any difference who the reply comes from - whether from @patrick@ebay, @steffi@ebay, our Community Support Team or from me. Our replies are based on the same information and resources and are therefore consistent and uniform. We have done everything in our power to support you with the service statistics. However, as you can see, manual removals are really only possible in absolute exceptional cases (status: Very High).

Kind regards

Miriam

itec-systems

·1 year ago

View listings

Hello,

got an email from Ebay:

Your listing did not meet the following policy: Item description policy. Item descriptions must be accurate and must not mislead buyers.

Item: 335856542643

I don’t understand how this report can have come about? Is this an automatic notification or was something done manually?

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

Hello,

I received an email from Ebay:

Your listing did not comply with our following principle: Item description policy. Item descriptions must be accurate and must not mislead buyers.

Item: 335856542643

I don’t understand how this notification could have come about? Is this an automatic notification or was something done manually?

Hello @itec-systems! Just had a quick look and the review was carried out by an employee and it may also have been triggered by a proactive search or because your listing was reported. You can appeal if you can dispute our decision.

Best regards

Miriam

oskar_der_wikinger

·1 year ago

View listings

Hello @all

my question was already touched on elsewhere a week or two ago.

Now I’m bringing it up here again on a broader basis.

Is it possible, or already planned, in the received ratings to program the dropdown menu relevant/newest so that I can preselect the newest option and it doesn’t always jump back to relevant when I switch tabs in the profile and then switch back again.

Bewertungen 2.png

I want to, and I’m probably not the only one, be able to see the newest stuff from a seller, what they’ve been up to lately.

If something relevant is needed, I’d like to decide that myself and not have the AI serve it up to me.

steffi@ebay

Admin1 year ago

Community TeamView listings

@oskar_der_wikinger wrote:

Hello @all

My question was already touched on elsewhere a week or two ago.

Now I'm bringing it up again here in a broader context.

Is it possible, or already planned, to program the received ratings so that the drop-down menu relevant/newest is preset accordingly, and it doesn't always jump back to relevant when I switch tabs in my profile and then go back again.

I would like to, and I'm probably not the only one, see the latest from a seller and what they've been up to lately.

If something relevant is needed, I'd like to decide that myself and not have the AI decide for me.

Hello @oskar_der_wikinger, we see it the same way, that you're not the only one with this wish. @miriam@ebay has already forwarded the request to the responsible team, and I will also include it this week in my report on feedback from the community. 🤞

oskar_der_wikinger

·1 year ago

View listings

@steffi@ebay wrote:
@oskar_der_wikinger wrote:
Hello @all
My question was already touched on elsewhere a week or two ago.
Now I’m bringing it up again here on a broader scale.

Is it possible, or already being planned, to program the drop-down menu for received ratings/relevant/newest so that I can preselect newest as the default and it doesn’t keep switching back to relevant whenever I change tabs in my profile and then go back again.

I’d like to see the newest stuff from a seller, and I’m probably not the only one, so I can see what they’ve been up to lately.
If something relevant is needed, I’d like to decide that myself and not have the AI feed it to me.
Hello @oskar_der_wikinger, we see it the same way, that you’re not the only one with this wish. @miriam@ebay has already passed the request on to the responsible team, and I’ll also include it this week in my report on feedback from the community. 🤞

@steffi@ebay 😘 thx for the feedback, then let’s see how fast the department is. 😉

steffi@ebay

Admin1 year ago

Community TeamView listings

@oskar_der_wikinger wrote:

@steffi@ebay wrote:

@oskar_der_wikinger wrote:

Hello @all

my question was already brought up elsewhere a week or two ago.

Now I’m posting it again here in a broader context.

Is it possible, or already planned, in the received ratings to program the drop-down menu relevant/latest so that I can permanently preselect the latest option and it doesn’t always jump back to relevant when I switch tabs in my profile and then go back again.

I’d like to see, and I’m probably not alone in this, the latest from a seller, what they’ve gotten up to lately.

If something relevant is needed, I’d like to decide that myself and not have it served up to me by AI.

Hello @oskar_der_wikinger, we feel the same way, that you’re not alone with this wish. @miriam@ebay has already forwarded the request to the responsible team, and I’ll also include it this week in my report on feedback from the community. 🤞

@steffi@ebay 😘 thx for the feedback, then let’s see how quickly the department moves. 😉

@oskar_der_wikinger Please note that the image shown above contains no resemblance to living persons! 🤣

mmstore74

·1 year ago

View listings

Hello everyone, @community-team@ebay

I have the following question today and, just to say up front, I’m no PC genius 😁

I usually create my listings with an HTML editor, and I’ve noticed that very often only the last section is missing after a few hours or days.

This is how it should look

...and this is how it sometimes looks

Kind regards

Marc

patrick@ebay

Admin1 year ago

Community TeamView listings

@mmstore74 wrote:

Hello everyone, @community-team@ebay

I have the following question today, and just to say upfront, I’m no PC genius 😁

I usually create my listings with an HTML editor, and I’ve noticed that very often only the last passage is missing after a few hours or days.

It should look like this

...and this is what it sometimes looks like

Best regards

Marc

Hello @mmstore74 ,

Do you currently have an example where it’s displayed so incorrectly? I checked a few samples, and it was displayed correctly.
There was indeed a bug related to this, but it has been fixed.

Best regards
Patrick

mmstore74

·1 year ago

View listings

Hello @patrick@ebay

An example, I'm just changing

326500512703

326500512698

Best regards

Marc

patrick@ebay

Admin1 year ago

Community TeamView listings

@mmstore74 wrote:

Hello @patrick@ebay

An example, I'm just changing it

326500512703

326500512698

Kind regards

Marc

Hello @mmstore74 ,

I can't say right now why it's happening. But I did notice that, for example, part of it is missing

</div>
<!-- --></div>

<div class="clear"></div>
<!-- Copyright -->

<div id="copyright">
<div class="cop_w">
<div class="cop1"></div>

<div class="cop2">© 2025 mmstore74. All rights reserved</div>

<div class="cop3"></div>
</div>
</div>

and there are differences in other places too. Either something changes afterward, or there were other problems, such as server cache.

Just put your template back in again and keep an eye on it. If it happens again, open up a new topic about it. At the moment, there are no known errors, and the previous one has been fixed.

Best regards
Patrick

mmstore74

·1 year ago

View listings

Ok @patrick@ebay Thanks and I'll keep an eye on it.

Please allow me one more question.

If I want to sell an offer from my inventory again, "Offers > Inventory", it is not possible to download pictures from the phone, what is the reason for that?

Best regards

Marc

patrick@ebay

Admin1 year ago

Community TeamView listings

@mmstore74 wrote:

Ok @patrick@ebay thanks and I’ll keep an eye on it.

Please allow me one more question?.

If I want to sell an offer from my inventory again " Offers > Inventory ", it is not possible to download images from the phone, what is the reason for that?

Kind regards

Marc

Hello @mmstore74 ,

Do you still remember your other question? about reselling inventory and uploading images with the eBay app? Uploading is only supported in the selling form, so there is also no function for downloading from the inventory, at least in the app.

Best regards

Patrick

steffi@ebay

Admin1 year ago

Community TeamView listings

We’re all ready for your questions 😍

minchertz

·1 year ago

View listings

Hello,

On 03/02/2025 I sold an item and as of today I still haven’t received a payout from eBay!

What kind of problem is there and when will I get my money? I’d really like to know!

Thank you for your help.

Kind regards

minchertz

selina_b@ebay

1 year ago

Community Support TeamView listings

@minchertz wrote:

Hello,

On 03/02/2025 I sold an item and still haven’t received any payout from eBay today!

What problem is there, and when will I get my money - I’d like to know?!

Thank you for your help.

Best regards

minchertz

Hello @minchertz,

thank you very much for your question.

I have good news for you. The amount was transferred yesterday. It can take up to 1 to 2 business days until the payout is visible.

Best regards

Selina