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💬 Welcome to the general eBay Q&A on 09/08/2023 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
As we don’t have a specific topic this week, please don’t hesitate to ask your general buying or selling questions here.
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miriam@ebay
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Best regards
Miriam
itec-systems
·3 years agoI already pointed out once that in the app you can no longer print certain shipping labels. For letters, for example, the €1 and €1.60 options are missing, and for DHL parcels there’s only the one for €4.99 left to choose from.
Any new info on this yet?
miriam@ebay
Hello @itec-systems! Yes, we tested your case and found that all shipping options are there and are shown depending on the weight entered and, if applicable, the dimensions, so everything is there - that’s not an error. You can also use the edit icon in shipping service to see the alternatives that match the weight entered.
I also updated my reply for you here on 27/07 here 🙂.
Best regards
Miriam
itec-systems
·3 years agoThanks for the info about the update. But I don’t quite understand it, because this appeared suddenly some time ago and it’s the same for all sales, no matter what’s stored in the listing. I never store weight and dimensions.
e.g. item 334504129924
Here I only have the following selection in the app.
But in the desktop view, all the labels are there as usual. So there must actually be a bug in the app, right?
miriam@ebay
Thanks for the screenshots, @itec-systems! We’ll have your new case checked again by our shipping team and will add my reply here as soon as we have more information.
Please keep checking back here from time to time, as I can’t say how long it will take until there’s news for you 🙂.
Update 17:08: This has been checked again too, and for this item number the shipping method DHL Paket was specified. In the screenshot, the cheaper option DHL Paket up to 2 kilos is shown, which is also correct if you don’t specify a weight.
If you enter the actual weight of the iMac on the previous screen - it certainly weighs more than 2 kg - then you would have different shipping options to choose from. Have you already tried this, and if so, please feel free to provide us with further screenshots showing the weight and the selection of shipping services - ideally, open a separate topic for this in the section for shipping.
Miriam
kaiphilipp00
·3 years agoI mistakenly requested the wrong return for 2 items from a commercial seller with significant defects, not as a complaint but changed as a opinion. I already tried to correct this by canceling the return for one item. But I didn't get any further. After the umpteenth attempt to contact them, the seller finally got in touch, sent me a return ticket, and I sent back the jacket (item no. 404243807580) and sweater (item no. 364219077787). According to DHL tracking, the return arrived there on 13/06/2023. On 24/06/2023, I reminded them of the refund of a total of € 56.45. And I received the answer that this had already been done on 21/06/2023 and had arrived with me on 22/06/2023. But that is not true; I checked everything several times. Since my objection on 30/06. (reminded 08.+15.+20.07.2023), that I had not received any money, I have been waiting in vain for a response. I can't ask any further questions via Ebay messages. And now?
miriam@ebay
Hello @kaiphilipp00 and thanks for your question! It’s understandable that you want to receive the refund for the two returned items promptly. Both transactions took place in April and in a system message you were informed that eBay can be contacted by 19 June if no refund has yet been made to you.
Unfortunately, I can’t see any contact with our customer service during this period and for this reason the return was closed. We will now review your case internally once again and will get back to you by email as soon as there is a final response for you.
Addition 15:36: In the meantime, we have sent you an email informing you that we have decided to grant you the full refund. You can already see this via the payment method you originally used 🙂.
Best regards
Miriam
miriam@ebay
Hello and let’s get started with today’s Q&A session 🙂 - I’m looking forward to your contributions!
Best wishes
Miriam