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💬 Welcome to the general eBay Q&A session on 09/11/22 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
As we don’t have a specific topic this week, please don’t hesitate to post your general buying or selling questions here.
You’re also welcome to send me topics you’d like to see covered in a full Q&A session.
To help us answer your questions more quickly, please choose one question per post. Of course, you can write as many posts as you like in the eBay Q&A session - in fact, we’d encourage you to do so!
The Q&A session will remain open until 3:00 PM. After that, it will be closed to further questions. Of course, we will still continue to make sure all questions are answered that may still be unanswered - please give us a little time for that, as we often have to ask other colleagues for support in order to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.
The eBay Q&A session format mirrors the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the answer appear later chronologically and therefore further down.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the community or simply waited until the next Q&A session.
Kind regards,
Your eBay Community Team
steffi@ebay
Should you still have any questions that you’d like clarified before the next eBay Q&A session, please open a new topic and tag the eBay Community Team like this:
@patrick@ebay
@miriam@ebay
and me for all eBay Community-related questions
@steffi@ebay
Of course, you can also ask me questions about your Community account or the Community itself via a @steffi@ebay
jani6445
·3 years agoWhy can I (suddenly) only list or sell 3 items on eBay now?
Regards jani6445
patrick@ebay
Hello @jani6445 ,
you can feel free to request an increase on the following page Selling limits .
Best regards
Patrick
duckburg
·3 years agoRight now, there are once again a growing number of cases where a buyer is not able to request a total amount with the correct shipping costs.
In some cases, the button “Request total from seller” does not appear at all in the checkout process (for purchases made on a phone); in other cases, the button is visible but cannot be clicked. The buyer is then shown the (incorrect!) information that combined shipping is not possible because a discount has already been granted.
Point 1: what does combined shipping have to do with a discount that has been granted? NOTHING…
Point 2: in most cases, these weren’t even discounted items, but items at the regular price. So this information to the buyer is simply and plainly wrong! In this way, the problem is being dumped on the seller!
Why can’t Ebay simply manage to make the checkout process clear for buyers and, above all, FUNCTIONAL?
miriam@ebay
Thanks for letting us know, @duckburg. Could you please provide us with the affected item numbers? (Note: The Q&A session will close in 3 minutes; otherwise, feel free to post in a separate topic 🙂)
11/11/2022: A quick update, since no new topic has been opened yet, @duckburg: it is currently still not possible to request the total amount via the eBay app. We also can’t say when, or with which version, this will hopefully work in the future; I have passed along your request for this option.
The system is designed so that no total amount can be requested if a discount has already been granted for these items. A better option would be to set up shipping discounts that are automatically applied as soon as someone buys multiple items from you. This way, the shipping discounts are automatically deducted, and you don’t have to send an adjusted invoice again 🙂.
Best regards
Miriam
vollirolli
·3 years agoSetting catheters is refused (catheters for medical professions). Why are other private providers successful at this?
miriam@ebay
Hello @vollirolli! After today’s Q&A session, I’ll point out your observation to the responsible teams.
In principle, it is prohibited to offer pharmacy-only medical devices and medical products on eBay. Please also report policy violations via the respective item page. Thank you for the heads-up, we will look into this 👍.
Best regards
Miriam
gbr2012
·3 years agoHello,
we as a company keep having the problem that when we buy through Ebay, the billing address is not correct, or rather not issued to the company, but to the person who still has to be specified. The delivery address is always correctly issued to the company, but the billing address is never right. But I can't change it anywhere either. After every purchase, I have to message the sellers separately, asking them to issue me the invoice with the correct billing address. That is annoying and time-consuming for everyone involved.
Why doesn't Ebay provide the correct company address as the billing address?
Kind regards
K.G.
patrick@ebay
Hello @gbr2012 ,
The system always passes the confirmed shipping address from checkout to the seller as the billing address. The same also happens in the sales email etc.
The exception is if the seller receives the information via an API interface, for example. Otherwise, unfortunately, you have no other option but to ask for a correction.
Best regards
Patrick
steffi@ebay
Welcome😍
perfect-sally
·3 years agoWhy does ebay still allow it that when, according to the delivery address they entered, the buyer has the parcel delivered to a post office branch and the address is incomplete? In this case, once again, the recipient's post number was missing! So the shipping label could not be created via ebay because of an error message. There must be a way to ensure that buyers can only create or change and save delivery addresses when they are complete. After all, ebay isn't interested if such parcels are then returned and there is trouble. If the item number of the purchase in question is needed: 115335389402
miriam@ebay
Hello @perfect-sally and thanks for this question. It is important that buyers who have Parcel Lockers stored in their delivery addresses enter the DHL postal number in the additional address field in order to continue using this address. However, so far the delivery addresses are not checked during checkout.
Our product teams are aware of the difficulties that arise in this regard and are working on a solution. There are no updates on this yet.
Kind regards
Miriam