💬 Welcome to the general eBay Q&A session on 10/05/23 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 2 years ago·Last reply 3 years ago

10 comments

steffi@ebay

Admin3 years ago

Community TeamView listings

I’d like to thank you for today’s Q&A session. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / reply, please open a new topic and tag me @steffi@ebay like this:

Of course, you can also ask me questions about your Community account or the Community itself via a @steffi@ebay

kfzteileosthessen

·3 years ago

View listings

Hello
I have a question about the number of possible counteroffers to buyers. Until now it was possible to send up to 3 counteroffers to the buyer, but for some days now we’ve noticed that a maximum of two counteroffers are possible (or one rejection and then only one counteroffer) after that, so on the buyer’s 3rd price offer, you can only accept or reject.
Has this been changed?
Best regards

steffi@ebay

Admin3 years ago

Community TeamView listings

@kfzteileosthessen wrote:

Hello
I have a question about the number of possible counteroffers to buyers. Up until now, it was possible to send up to 3 counteroffers to the buyer, but over the past few days we’ve noticed that a maximum of two counteroffers is possible (or one rejection and then only one counteroffer left); after that, so on the buyer’s 3rd price offer, you can only accept or reject it.
Has this been changed?
Regards

Hello @kfzteileosthessen, the colleagues would like to take a closer look, and I’ll post their feedback here again. Do you maybe have an example item number for me as well? Thank you very much.

jvs-direkt

·3 years ago

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Hello everyone,

we are having problems with the refund for a return in a combined purchase because the buyers committed a formal error. We suspect a system error, because the full refund of the return is being blocked by the system in several ways.

Customer buys 2 items, registers only one item for return - so cancellation of one item. Buyer sends the item back. When the goods are received, we find that the customer has also canceled and sent back the second item from the purchase.

The system blocks a refund for the second item, even though we have the cancellation.

Since eBay is a payment service provider, without informing the customer we have no way to refund the full amount of the cancellation.

If you look at it closely, the system is asking us to conceal the cancellation of the second item because the customer made a formal error.

I don't believe that.

What are we doing wrong ?

steffi@ebay

Admin3 years ago

Community TeamView listings

@jvs-direkt wrote:

Hello everyone,

we're having problems with a refund for a return in a bulk purchase because the buyer made a formal error. We suspect a system error, because the system blocks the full refund for the return in several ways.

Customer buys 2 items, registers only one item for return - i.e. withdraws one item. Buyer sends the item back. When the goods arrive, we find that the customer has also withdrawn the second item from the purchase and sent it back.

The system blocks a refund for the second item, although we have the withdrawal.

Since ebay is a payment service provider, without informing the customer we have no way to refund the full amount of the withdrawal.

If you look at it closely, the system is asking us to conceal the withdrawal of the second item because the customer made a formal error.

I can't believe that.

What are we doing wrong ?

Hello @jvs-direkt, could you please send me a order number or item number and buyer, so that the colleagues can find the return? Thank you very much

jvs-direkt

·3 years ago

View listings

Here's the number

03-09983-71151

steffi@ebay

Admin3 years ago

Community TeamView listings

@jvs-direkt wrote:

Here is the number

03-09983-71151

I’ll pass it on and get back here with the answer! Thanks to you!

..................................................................................................................................................

I’m back again @jvs-direkt, the colleagues saw that the order was actually two separate orders and the buyer got the money back from eBay for both items. You didn’t suffer any loss because of that, and neither did the buyer. So everything is fine.

eve-des

·3 years ago

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I have the problem that the shipping costs are not being transmitted when listing an item

- eve

steffi@ebay

Admin3 years ago

Community TeamView listings

@eve-des wrote:

I have the problem that the shipping costs are not being transmitted when listing an item

- eve

Hello @eve-des, what exactly is not working, since all the items you’ve listed show shipping costs? Thank you very much.

steffi@ebay

Admin3 years ago

Community TeamView listings

Welcome to the eBay Q&A session! Since I’m the only one on duty today, I’m already asking you for a little patience when it comes to replies to your questions. Thanks a lot 🙂.