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eBay Team0 View listings

Posted 4 years ago · Edited 4 years ago·Last reply 4 years ago

11 comments

31.februar

·4 years ago

View listings

Hi,

how can I check the status (restricted, etc.) of my eBay account?

patrick@ebay

Admin4 years ago

Community TeamView listings

@31.februar wrote:

Hi,

how can I check the status (restricted, etc.) of my eBay account?

Hello @31.februar ,

you’ll always be informed via eBay messages if, for example, your account has been restricted. If you don’t receive any such messages, then everything is normal on your side as well. You can find more on the topic here, for example: Your eBay account status

Best regards
Patrick

perfect-sally

·4 years ago

View listings

Print details of the purchase sometimes only comes in landscape format even though the printer is set to portrait. No change is possible while the "print window" is open. What is the error?

And as before, I still have to log in again when I access the purchase details via the item! When will this finally be fixed after more than 4 weeks?

When will you finally get the points issue under control? Daily, hourly.... always some messages about the points.....not displayed....negative points are displayed....not credited....etc.

It is being reported again and again that templates cannot be saved. Has anything already been done about this?

Basic question about international shipping with DHL (also of personal interest to me)

you keep reading here that you shouldn't or aren't allowed to send to certain countries by DHL because eBay does not recognize the tracking number or cannot track it all the way to delivery.

Here, it is repeatedly recommended to ship via UPS or FedEx to be on the safe side.

How exactly does that work?

unfortunately my numbering got messed up now, but you will be able to sort it out 😉

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Print purchase details sometimes only comes out in landscape format even though the printer is set to portrait. No changes are possible while the “print window” is open. What is the problem?

And still I have to log in again when I open the purchase details via the item! When will this finally be fixed after more than 4 weeks?

When are you going to get the points issue under control? Daily, hourly.... always some kind of messages about the points.....aren’t displayed....negative points are displayed....aren’t credited....etc.

It keeps being reported that templates can’t be saved. Has anything already been done about this?

General question about international shipping with DHL (also of personal interest to me)

you keep reading here that you shouldn’t or mustn’t ship to certain countries with DHL because eBay doesn’t recognize the tracking number or can’t track it until delivery.

It’s often recommended here to ship via UPS or FedEx to be on the safe side.

How exactly does that work?

Hello @perfect-sally! As always, we’re very happy that you’ve put your questions together so clearly for us 🙂. I’d especially like to discuss your last point internally once more so that we can really give you the most up-to-date information. I’ll get back to you here as soon as I have all the answers to your questions together.

Kind regards
Miriam

miriam@ebay

Admin4 years ago

Community TeamView listings

Hello @perfect-sally!

Regarding your points:

We are aware that for some members, when printing labels and viewing order details, landscape is printed instead of portrait, even though the print settings are correct. A bug ticket was opened on 3/11, and the cause of this issue has not yet been found. The PDF in the purchase details is new and still in its infancy, so please bear with us a little longer until printing works smoothly.
Regarding logging in again in order to be able to see the purchase details: The problem you described can often be fixed by deleting all temporary internet files, including any cookies that are present. Does the problem also occur for you in other browsers?
Regarding the points: @patrick@ebay and I are continuously in contact here with the specialized department to pass on any irregularities that arise directly. In some situations, however, application errors occur because the terms of use have not been read in full. For example, it is not possible to collect points if the special promotion Commission saver: only 8% sales commission has already been activated; this is often overlooked.

From the terms of use: "Important: By taking part in this promotional offer, you can no longer take part in other programs where you can collect points for selling. However, you can still use the points you have already collected there."
A tried-and-tested workaround if there are problems saving templates is to create drafts, then listing works. You can find a guide from a community member here.
International shipping with DHL? *Update 17/11/2021* So far, unfortunately, we still don’t have any final feedback on this. At the moment, our shipping department is not aware of such a problem known. We are still waiting for feedback from another department on the question of whether they see any difficulties with international DHL shipments. I will update my post again as soon as a final answer to this question is available.

Best regards
Miriam

patrick@ebay

Admin4 years ago

Community TeamView listings

Greetings @bodo99988 ,

I wanted to get back to you in advance, before your keys reach the right temperature or before you even have to warm them up. I was on vacation last week, but I still looked back at the conversation afterward. Of course you shouldn't create a "second" account; that's not the solution at all. You're welcome to bring attention to your issue at the Q&A every week, and you're always welcome.

Now to the actually annoying bug! I immediately did my best on Monday, with hands and feet in every direction, so that at least some progress could be reported to you today. Unfortunately, as sorry as I am - you have every right to be angry - the last 2 days were not enough to be able to tell you "Bodo, things are moving forward - just a little more patience" Even though we don't even need to talk about the word patience anymore...

As soon as something happens, I'll let you know.
Reassuring you is currently the only tool I can offer.

Best regards
Patrick

bodo99988

·4 years ago

View listings

hello Patrick,

nice that you thought of me.

yes, the thing with the "warming up" would definitely have happened today if I hadn't yesterday, through great, very great ! luck, run into a very competent employee in customer service.

(by then I had been contacting customer service almost daily + emails )

so, for now the problem is solved for me (with a workaround).

I have access to my data again (legal notice, terms and conditions).

the general bug still exists (only a few customers are affected).

general solution, timing open !

I had already made this problem with legal notice and terms and conditions public here in the community in another post before (outside the Q&A session).

I also replied there yesterday that the problem had been solved for me for now.

here is my reply from yesterday in /from the other post:

after after now already 6 weeks,

countless emails with customer service,

15 phone calls with customer service !!!

I finally found a competent employee on the hotline.

technical problem was described by me,

this employee understood the problem immediately,

discussed it with IT support....

and he fixed the bug within 20 minutes.

it works, thanks

why couldn't the previous 14 employees in customer service find any solution ?

@patrick@ebay

thanks again to you too,

I can tell you would have kept advocating for me.

thumbs up !

to everyone else with problems, I can only advise, no matter what it's about, fight, fight, fight !

don't let them brush you off !

with that in mind, have a nice day everyone and stay healthy !

regards

bodo99988

perfect-sally

·4 years ago

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Why is the fixed fee reduced to €0.05 only for private sellers up to €10?

Commercial sellers also have small stuff under €10 incl. shipping. It really makes you feel at a big disadvantage 😞

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Why is the fixed fee reduced to €0.05 only for private sellers up to €10?

Commercial sellers also have small items under €10 incl. shipping. You really feel at a disadvantage 😞

Hello @perfect-sally! The changes to the sales commission are part of the new pricing structure at eBay. This decision was made at a higher level and we can only pass on your/your feedback here once again. We definitely don’t want to put you at a disadvantage here either 🤗.

Best wishes
Miriam

patrick@ebay

Admin4 years ago

Community TeamView listings

@bodo99988 wrote:

hello Patrick,

nice that you thought of me.

yes, the thing with the "warming up" would definitely have happened today if yesterday I hadn't, through huge, very huge ! luck, ended up with a very competent employee in customer service.

(by now I had been contacting customer service almost daily + emails )

in other words, the problem is for now solved for me (with a workaround).

I have access to my data again (legal notice, terms and conditions).

the general bug still exists (few customers are affected by it).

general solution, timing open !

I had already made this problem with legal notice and terms and conditions public before (outside the Q&A session) here in the community in another post.

I also replied there yesterday that the problem had been resolved for me for now.

here is my reply from yesterday in /from the other post:

after now already 6 weeks,

countless emails with customer service,

15 phone calls with customer service !!!

I finally found a competent employee on the hotline.

I described the technical problem,

this employee understood the problem immediately,

discussed it with IT support....

and the bug was fixed by him within 20 minutes.

it works, thanks

why could previously 14 employees in customer service find no solution at all?

@patrick@ebay

thanks again to you too,

I can tell that you would have kept fighting for me too.

thumbs up !

to everyone else with problems, I can only advise: no matter what it's about, fight, fight, fight!

don't let yourselves be brushed off !

with that in mind, have a nice day everyone and stay healthy !

regards

bodo99988

Hello @bodo99988 ,

I'm really happy about that right now! In fact, I can also see the workaround he offered you. We could have used something like that 6 weeks ago.
I just have to go update a few emails, thanks to you! Other sellers will be happy about that too.

Best regards
Patrick

bodo99988

·4 years ago

View listings

@patrick@ebay

that cost me a lot of nerves, you can believe that.

but now that's enough for now.

just briefly again on: setting up a second "new" account.

that kind of suggestion is absolutely out of the question.

item ranking is everything, otherwise you won't sell anything.

if you set up a new account, you're starting all over again from the bottom.

it's like being a cleaner in a company; to "work your way up," it takes years.

regards, bodo99988