💬 Welcome to the general eBay Q&A session on 11/01/23 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.

Since we don't have a specific topic this week, please feel free to post your general buying or selling questions here.

You're also welcome to send me topics you'd like to see covered in a full Q&A session.

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Your eBay Community Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

15 comments

steffi@ebay

Admin3 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for your questions yesterday. If any uncertainties still come up that you’d like clarified before the next eBay Q&A session, please start a new topic and tag the eBay Community Team like this:

@patrick@ebay

@miriam@ebay

and me for all questions related to the eBay Community

@steffi@ebay

Of course, you can also ask me questions about your community account or the Community itself via a @steffi@ebay

steffi@ebay

Admin3 years ago

Community TeamView listings

⬆️

ghost-29

·3 years ago

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Hello,

I bought an item with the payment method: cash on pickup in an eBay shop.

That made sense since the seller only ships regionally and I’m often in that area for work.

eBay then also sent me a pickup code so I could complete the purchase properly.

When I asked when, how, and where I could pick up and pay for the item, I got the

reply: Please pay for the item through the eBay portal.
Once payment has been received, a pickup appointment can be arranged.

Aside from the fact that you shouldn’t offer a payment method if you don’t accept it,

I now have the problem of how to change the payment method afterward?

Thank you very much and best regards,
Gerald

miriam@ebay

Admin3 years ago

Community TeamView listings

@ghost-29 wrote:

Hello,

I bought an item with the payment method: cash on pickup in an eBay shop.

This made sense, as the seller only ships regionally and I’m often in the area for work.

eBay then also sent me a pickup code so I could complete the purchase properly.

When I asked when, how, and where I could pick up and pay for the item, I got the

reply: please pay for the item via the eBay portal.
Once payment has been received, a pickup appointment can be arranged.

Aside from the fact that you shouldn’t offer the payment method if you don’t accept it,

I now have the problem of how to change the payment method afterward?

Thank you very much and best regards,
Gerald

Hello @ghost-29! In this situation, payment is only possible in cash on pickup, and you can only mark the item as "paid" in the eBay system, but you can no longer go through the eBay payment process.

The only option, if you can’t agree, would be to cancel the purchase and buy the desired item again, including payment through eBay’s payment processing. We will credit the selling fee to your counterpart in such cases.

Best regards

Miriam

limo741

·3 years ago

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Hey
I had asked for my CO2 account to be deleted immediately.
Unfortunately, that still hasn't happened.
This is not based on scientific data, but only on a stupidly manufactured agenda.
Anyone who paid attention in biology will see it the same way.
Otherwise, I ask ebay and all the other clueless people to engage with the topic of CO2, plants, light, chlorophyll, and O2 = oxygen!
Once again, please delete this CO2 immediately, whatever it's supposed to represent!
Best regards

miriam@ebay

Admin3 years ago

Community TeamView listings

@limo741 wrote:
Morning
I had asked for my CO2 account to be deleted immediately.
Unfortunately, that has not happened yet.
This is not based on scientific data, but only on a stupidly orchestrated agenda.
Anyone who paid attention in biology will see it the same way.
Otherwise, I ask eBay and all the other ignorant people to deal with the topic of CO2, plants, light, chlorophyll and O2=oxygen!
Please once again for immediate deletion of this CO2, whatever it is supposed to represent!
Best regards

Hello @limo741 and it's great that you're joining in our Q&A today. We have taken note that you would like the CO₂ account to be deleted and will pass your feedback on internally once again. As soon as there are any updates, the responsible team will contact you directly.

The displayed CO₂ emissions are based on eBay purchases from the last 12 months, and the methodology of the calculation model follows established and scientifically proven methods. The emissions of each product category were calculated on the basis of an average product.

The amount for CO₂ offsetting is calculated by our external partner South Pole and can be booked as an "add-on" to an item (like product protection or tire fitting).

A contract is only formed when an order is placed using the add-on function provided on eBay. Without a purchase, no data is transferred either.

Kind regards

Miriam

voli-maus

·3 years ago

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Hello,

how serious is the company, to which one can send money for the CO² offset?

miriam@ebay

Admin3 years ago

Community TeamView listings

@voli-maus wrote:

Hello,

how reputable is the company to which one can donate money for CO² offsetting?

Hello @voli-maus! About South Pole and their certified climate protection projects according to internationally recognized standards, you can also find information here, among other places: CO₂ offsetting at eBay. Frequently asked questions are answered at the end of the page 🙂.

Best regards

Miriam

supermariofan22

·3 years ago

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Hello 🙂

Since the topic “Platforms Tax Transparency Act” is currently raising many questions in the Ebay Community, I’d like to ask a few questions myself. I know that you’re only supposed to ask one question, but since it’s about the same topic, I’ll ask three 🙂

There are also people who use two or more accounts to sell. Do the 30 items or €2000 then count per account, or are all accounts belonging to one person combined (e.g. based on address, bank details, tax ID or the like)?
For the reportable threshold of €2000, do only the pure selling prices of an item count, or selling price + calculated shipping costs?
If a purchase is canceled by the seller or buyer, does it still count toward the maximum threshold of 30 items sold?

Thanks in advance for your information 🙂

patrick@ebay

Admin3 years ago

Community TeamView listings

@supermariofan22 wrote:

Hello 🙂

Since the topic “Platform Tax Transparency Act” is currently raising many questions in the eBay community, I’d like to ask a few questions. I know you’re only supposed to ask one question, but since they’re all about the same topic, I’m asking three 🙂

There are also people who use two or more accounts for selling. Do the 30 items or €2000 then count per account, or are all of one person’s accounts grouped together (e.g. based on address, bank account, tax ID or the like)?

For the reportable threshold of €2000, does it include only the pure sale prices of an item, or sale price + calculated shipping costs?

If a purchase is canceled by the seller or buyer, does it still count toward the maximum threshold of 30 sold items?

Many thanks in advance for your information 🙂

Hello @supermariofan22 ,

Canceled transactions or returns are not included in the legally defined revenue threshold. This law change does not change the restrictions on your selling activities. In principle, sellers can sell as much as they want, but once they reach the thresholds specified by the PStTG, the digital platform must ask for their tax ID and pass on information about them and their sales to the tax authorities.

Best regards

Patrick

supermariofan22

·3 years ago

View listings

Hello Patrick,

thank you very much for the feedback. Maybe you can also give me some information regarding question number 2.

So if I’m reading it correctly, it will be the case that eBay will get in touch as soon as your account has reached one of the two threshold values, and only then will the tax ID be requested and the data passed on? Before reaching the thresholds, you don’t have to provide the ID at all?

Best regards

patrick@ebay

Admin3 years ago

Community TeamView listings

@supermariofan22 wrote:

Hello Patrick,

Thank you very much for the feedback. Maybe you can also give me some information regarding question number 2.

So if I understand it correctly, it will be the case that Ebay will get in touch as soon as one of the two threshold values has been reached with the account, and only then will the tax ID be requested and the data passed on? Before reaching the thresholds, you do not have to provide the ID in general?

Best regards

Hello @supermariofan22 ,

exactly as I wrote it, nothing will happen or be done beforehand. Regarding question 2: the amount can of course differ, which ultimately is what gets reported. For example, fees are also deducted from the total sales volume, as well as refunds and VAT, etc. Shipping is added to the sale amount anyway, or paid by the buyer.

Best regards

Patrick

steffi@ebay

Admin3 years ago

Community TeamView listings

Welcome to the eBay Q&A session! Today Miriam, Patrick, and I are here for you 🤗.

cibber

·3 years ago

View listings

Hello,

First of all, many thanks for the Q&A session!
I am a commercial seller on eBay.
What is the best way to proceed in the following case:

- An interested party contacts me via direct message and asks about a special version of the product. For example, they would like an embroidered heart on the product instead of an embroidered flower.
- I reply to the customer that this would be a custom-made item with a minimum order quantity and also name a price.
- The customer now wants to order this

So how do I sell this custom-made item to the customer (and only this customer) on eBay?

As soon as I list an item, it is publicly visible to all other eBay customers.

Thanks very much and best regards,
André

miriam@ebay

Admin3 years ago

Community TeamView listings

@cibber wrote:

Hello,

first of all, many thanks for the Q&A session!
I am a commercial seller on ebay.
What is the best way to proceed in the following case:

- An interested buyer contacts me via direct message and asks for a special version of the product. For example, he wants an embroidered heart on the product instead of an embroidered flower.
- I reply to the customer that this would be a custom order with a minimum order quantity and also name a price.
- The customer now wants to order this

So how do I sell this custom order to the customer (and only this customer) on ebay?

As soon as I list an item, it is publicly visible to all other Ebay customers.

Thank you and best regards,
André

Hello @cibber and thank you for your question! You could list the offer, send the customer the item number directly (Buy It Now, quantity X) or send a price suggestion to this bidding person so that it can then also be accepted.

I will take your feedback on the topic of custom orders with me and share it internally at the next opportunity 👍.

Kind regards

Miriam