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With the eBay Community Team & the Community Support Team

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eBay Team0 View listings

Posted 6 months ago · Edited 6 months ago·Last reply 6 months ago

25 comments

murmu67

·6 months ago

View listings

Hello everyone,

Today I have a question regarding email communication between buyer and seller.

Specifically, it concerns the fact that a buyer listed on my block list (listed about 1 year ago) sent an email about one of my listed items, wanting to negotiate in this mail about the item price, the purchase process, the shipping costs, and delivery to an address other than the one stored with Ebay.

My question is: how can the blocked buyer (the Ebay name was still the same) even see my items? I always thought that buyers placed on the block list could no longer see my items.

selina_b@ebay

6 months ago

Community Support TeamView listings

@murmu67 wrote:

Hello everyone,

I have a question today regarding email traffic between buyer and seller.

Specifically, it's about a buyer who is on my blocked list (listed about 1 year ago) receiving an email about one of my listed items and wanting to negotiate in that email about the item price, the purchase process, the shipping costs, and delivery to an address other than the one stored with eBay.

My question is: how can the blocked buyer (the eBay name was still the same) even see my items? I always thought that buyers placed on the blocked list could no longer see my items.

Hello @murmu67,

thank you very much for your question.

A person who is on your blocked list can actually still see your items on eBay. The blocked list primarily means that these buyers can no longer buy or bid on your items. However, the visibility of your listings is not restricted by this.

The fact that you received a message may be because messages about an item are generally possible – regardless of whether the person is on your blocked list.

You cannot allow blocked buyers to contact you:

Kind regards

Selina

mmstore74

·6 months ago

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Dear @community-team@ebay

My 2nd question today,

for a few days now I’ve been getting emails/messages from Ebay completely irregularly saying that items have been delivered. Since when has that been the case, and why so irregularly and not for every delivered item?

Kind regards

Marc

patrick@ebay

Admin6 months ago

Community TeamView listings

@mmstore74 wrote:

Dear @community-team@ebay

My 2nd question today,

for a few days now I’ve been getting emails/messages from Ebay completely irregularly saying that items have been delivered; since when has that been the case and why then so irregularly and not for every delivered item?

Kind regards

Marc

Hello @mmstore74 ,

I’ve had it for a bit longer myself, about 2 months - also depending on the shipping method / tracking.
With DHL parcel shipping, it works most reliably.

Best regards

Patrick

itec-systems

·6 months ago

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Doesn’t one pay way too much in fees if Ebay charges the full amount even though the buyer actually used a voucher?

selina_b@ebay

6 months ago

Community Support TeamView listings

@itec-systems wrote:

Don’t you pay way too much in fees if eBay charges the full amount but the buyer actually used a voucher?

@itec-systems

Basically, the selling fees are calculated on the total transaction amount – so on the price the buyer* pays for the item. If a voucher is financed by eBay (e.g. a promotional voucher), then as the seller you still get paid the full sale price – so the voucher isn’t deducted from your payout. In that case, you don’t incur any “hidden” extra costs, because you receive the full amount.

It’s different with price reductions or discounts that you offer yourself (e.g. send offers or your own discount promotions). These naturally reduce the sale price – and the fees are then calculated based on the actual sale price achieved.

So you don’t pay “too much” just because a buyer used an eBay voucher.

Kind regards

Selina

itec-systems

·6 months ago

View listings

Thanks for the info, but I meant vouchers that you have to cover yourself. These typical 10% max. €50 are 100% to be covered by the seller. But you never know with which offers it was used in concrete terms, and since these vouchers act like a discount, the fee should of course not be charged on that either. It gets tricky when the full amount is always shown in the transaction details of the purchase, even if the buyer redeemed the voucher.

selina_b@ebay

6 months ago

Community Support TeamView listings

@itec-systems wrote:

Thanks for the info, but I meant vouchers that you have to bear yourself. These typical 10% max. €50 are 100% borne by the seller. But you never know for which offers it was specifically used, and since these vouchers act like a discount, the fee shouldn’t be charged on that either. It’s tricky when the transaction details of the purchase always show the full amount, even if the buyer redeemed the voucher.

@itec-systems You can view it in the growth portal in the billing.

Otherwise, for data protection reasons, you won’t be told, as we protect seller and buyer data and the payment processing runs through us.

Best regards

Selina

itec-systems

·6 months ago

View listings

Hello,

how can I find out for which sale exactly which amount was deducted as a voucher?

Why can't that be shown directly with the sale?

selina_b@ebay

6 months ago

Community Support TeamView listings

@itec-systems wrote:

Hello,

how do I find out for which sale exactly which amount was deducted as a voucher?

Why can't this be shown directly in the sale?

Hello @itec-systems,

thanks a lot for your question.

Vouchers are technically recorded as a payment component on the buyer side and not as a classic “deduction” in the sale. That's why they appear in the payment detail views and not directly in the compact sales overview.

Best regards

Selina

itec-systems

·6 months ago

View listings

Hello,

okay bad, but is there then an overview of which purchases a voucher was used for?

mmstore74

·6 months ago

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Hello dear @community-team@ebay

I have 2-3 concerns today, but one by one.

My first question today,

why do I not get automatic feedback for some items that were shipped as DHL parcel with tracking number and have also been delivered for many days already?

Kind regards

Marc

patrick@ebay

Admin6 months ago

Community TeamView listings

@mmstore74 wrote:

Hello dear @community-team@ebay

I have 2-3 concerns today, but one thing at a time.

My first question today,

why do I not get automatic feedback for some items that were shipped as DHL package with tracking number and have already been delivered for many days?

Best regards

Marc

Hello @mmstore74 ,

were the correct settings made on the feedback page? I.e. the boxes checked for showing automatic feedback and sorted by newest?

The following criteria must be met:

The buyer has not yet left feedback.
The tracking shows that the item was delivered on time
We can find no indications of a problem with the transaction.

It is automatically rated after 7 days, following delivery according to tracking.

Otherwise, feel free to share examples using the order number.

Best regards

Patrick

mmstore74

·6 months ago

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Hello @patrick@ebay my bestie 😁

Here are 2 order numbers.

11-14150-06965 delivered on 02/02/2026

24-14137-44786 delivered on 29/01/2026

Even if I type it into the search bar, nothing

Best regards

Marc

patrick@ebay

Admin6 months ago

Community TeamView listings

@mmstore74 wrote:

Hello @patrick@ebay my best one 😁

Here are 2 order numbers.

11-14150-06965 delivered on 02/02/2026

24-14137-44786 delivered on 29/01/2026

Even when I enter it in the search bar, nothing

Kind regards

Marc

Hello @mmstore74 ,

I wasn't able to determine exactly what the problem is. I would wait a few more days and see whether anything changes in that regard.

Best regards

Patrick

steffi@ebay

Admin6 months ago

Community TeamView listings

We look forward to your questions 😍

perfect-sally

·6 months ago

View listings

Hello,

we recently had another case like this, where the seller had only offered shipping via Hermes but the buyer had given a Packstation as the delivery address.

Why can the buyer still buy and pay anyway? We’ve had this before already, and I thought eBay had fixed it on their end.

steffi@ebay

Admin6 months ago

Community TeamView listings

@perfect-sally wrote:

Hello,

we recently had another case like this, where the seller had only offered shipping via Hermes but the buyer had entered a Packstation as the delivery address.

Why can the buyer still buy and pay then? We’ve already had all this before and I thought it had been fixed on eBay’s side.

Hello @perfect-sally, thank you very much for your contribution and for sharing the case. We would like the Q&A session – as already described in the opening post with

❗ “Please make sure not to duplicate topics that already exist from other members.”

to remain reserved exclusively for members with questions that directly concern them personally.

All other topics that involve general cases or already known constellations (such as shipping method vs. Packstation) are and will continue to be covered in the discussion forum. There they can be discussed in detail and collected, so that information remains easy for all members to find 📌

This way we make sure the Q&A session stays clear and individual concerns can be clarified specifically, and no duplicate conversations are created🙌.

klamoe

·6 months ago

View listings

Good day,

for a few weeks now, eBay has been listing offers from every seller twice in a row for me. For example, if a seller has 4 offers, then I see the 4 and then the same 4 again right after that. This happens with the setting “lowest price” or also with “ending soonest.” Only with the setting “best results” are the offers displayed normally. Is there an explanation for this?

steffi@ebay

Admin6 months ago

Community TeamView listings

@klamoe wrote:

Good day,

for a few weeks now, eBay has been listing offers from every seller twice in a row for me. For example, if a seller has 4 offers, I first see the 4 and then the same 4 again. This happens with the “lowest price” setting or also with “ending soonest.” Only with the “best results” setting are the offers displayed normally. Is there an explanation?

Hello @klamoe, thank you very much for your question! I’m not currently aware of the behavior you described. So that I can take a closer look, it would be great if you could send me one or two screenshots 📸

It would also be helpful to know:

which device (app or browser?)
which operating system or browser
whether the problem occurs all the time or only occasionally

That way I can better understand what’s happening with you 🔍

klamoe

·6 months ago

View listings

Hello steffi@ebay,

regarding the issue of duplicate display:

on browser

Windows 11 and Chrome

since about 2-3 weeks continuously

attached are 2 screenshots

Regards from klamoe Ashampoo_Snap_Mittwoch, 11. Februar 2026_14h16m19s.png

steffi@ebay

Admin6 months ago

Community TeamView listings

@klamoe wrote:

Hello steffi@ebay,

Regarding the duplicate display:

in browser

Windows 11 and Chrome

for about 2-3 weeks now continuously

2 screenshots attached

Best regards from klamoe

Thank you very much for the screenshots and the additional details @klamoe – that helps a lot! 🙌

What I forgot to ask: Could you also send me the relevant links to the affected listings or to the search results page? 🔗

Then I can pass everything on together straight to my colleagues in tech so they can take a closer look in detail.

oskar_der_wikinger

·6 months ago

View listings

Hello @steffi@ebay

sorry for jumping in here

the problem is also with the Edge browser on Win 11

steffi@ebay

Admin6 months ago

Community TeamView listings

@oskar_der_wikinger wrote:

Hello @steffi@ebay

sorry for jumping in here

the issue is also with the Edge browser on Win 11

All good @oskar_der_wikinger - the more examples, the better 💪! Could you maybe also send me a link for that please?

klamoe

·6 months ago

View listings

Hello steffi@ebay,

I randomly picked out listings (with as few listings as possible). Still, the link, for example: https://www.ebay.de/sch/i.html?item=277700126601&rt=nc&_trksid=p4429486.m3561.l170197&_ssn=jonu_bett

https://www.ebay.de/sch/i.html?item=297578958955&rt=nc&_trksid=p4429486.m3561.l170197&_ssn=mic_877830

The duplicate appears for every seller, no matter how many listings they have posted.

And once again the note: duplicated, for example with the setting “lowest price” or also “ending soonest.” Only with the setting “best results” are the listings shown normally.

Regards from klamoe

--------------------------------

Update 13.02.2026

Hello @klamoe and happy Friday! Our technical team is now checking the issue. If it turns out to be a problem on eBay's side, we will of course correct it accordingly. @oskar_der_wikinger also pointed me to this solution; maybe that will help you too 🤞🍀

Thanks a lot for your support and patience 🙌