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Welcome to the general eBay Q&A on 11/12/2024 at 2:00 PM
Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team.
Since we don't have a special topic this week, please feel free to ask your (general buying or selling questions, please not topics already covered by other members) here.
To be able to answer your questions more quickly, we ask that you choose one question per post. Of course, you can write as many posts in the eBay Q&A session as you like - that's even what we want!
The Q&A session remains open until 3:00 PM. After that, it will be closed for further questions. Of course, we will continue to make sure that all questions that may still be unanswered are answered - please give us some time, as we often have to ask other colleagues for support to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.
The format of the eBay Q&A session reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in this order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
IMPORTANT: even though we use the discussion forum format, the Q&A session is separate and solely for individual members' questions only and not for starting discussions - please use our discussion forum.
If you've unfortunately missed the eBay Q&A session, we'd be happy if you posted your question directly in the Community or simply waited until the next Q&A session*.
Kind regards,
Your eBay Community Team
steffi@ebay
the @community-team@ebay would like to thank you for today’s Q&A session. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you no longer had enough time for another post / answer, please open a new topic and tag the eBay Community Team as follows:
@miriam@ebay
@patrick@ebay
and also for all eBay community-related questions
@steffi@ebay
Our Community Support Team is here for you too, so feel free to add them to your private friends list to see at a glance who is online.
alexanderfel
·1 year agoI accepted a price offer.
But I misread the offered price.
I normally wouldn't have sold for such a small amount.
Can you generally withdraw the acceptance of a price offer?
miriam@ebay
Hello @alexanderfel and thanks for your question! Like bids, price suggestions are also binding.
In our legal portal we write "Conclusion of contract via the eBay marketplace" to explain how this works. You may still find a solution with the other party.
Best wishes
Miriam
anschuro
·1 year agoHello,
why does the display "Articles with questions" in the seller cockpit remain permanently (probably until the item is sold), even if the question has long since been answered? I keep falling for it and think there’s a current question...
Thanks and regards,
anschuro
miriam@ebay
Hello @anschuro and thanks for this note. This is the first time I’ve read about this - that shouldn’t actually happen and it is only a slightly delayed synchronization between the eBay account and the eBay server.
We recommend always, and if possible, replying to member inquiries via "Messages" and the tech team has just informed me that we are already working on preventing such a problem in the future.
(Did you also test it in other browsers?)
Kind regards
Miriam
anschuro
·1 year agoHello Miriam,
yes, everything tested, across various browsers.
Regards,
anschuro
wf987
·1 year agoWhy does the E-Bay return label cost 8.10€ while the same one ordered directly from DHL only costs 5.49€?
And why do I have to ask the seller separately for the return address if I don't want to buy the overpriced E-Bay return label?
Regards
Wolfram
steffi@ebay
Hello Wolfram @wf987, from the price of €8.10 I conclude that this is a parcel with a weight of 31.5kg, for which you pay €23.99 directly at DHL pay. So eBay is cheaper for you for the return shipment. Of course, it is always up to you which shipping provider you want to use. The seller’s return address is shown to you directly during the return process and does not need to be requested separately.
briefmarken-maasberg-de
·1 year agoHi everyone;
a question for clarification:
Who is ultimately responsible for the programming of the German "item search"?
eBay Germany or eBay USA?
.. or is that a trade secret?
Thanks and best regards,
Ralf
patrick@ebay
Hello @briefmarken-maasberg-de ,
the question is probably rather, what would you like to ask about it? If something about it bothers you or if you have feedback about the search function. Of course you can do this in the community at any time, and we are also happy to pass on such input.
Best regards
Patrick
briefmarken-maasberg-de
·1 year agopatrick@ebay
Oh sorry, I thought this was a Q&A session here.
My question was, in my opinion, clear, but so was your answer 🙂
Thanks, it was worth a try.
Best regards,
Ralf
anschuro
·1 year agoHello,
I currently have two items for sale that cannot be shipped and for which I would also like to handle payment upon pickup.
I have created a corresponding payment condition, but I can't activate it, or it is immediately overwritten in the item by the eBay payment terms.
Is there a way to deviate from eBay Managed Payments for pickup, and if so, how do I set that up?
Thanks and regards,
anschuro
miriam@ebay
Hello @anschuro and nice to have you with us in today's Q&A! To ensure the security of transactions on eBay, we have removed the option for cash payments in most categories (e.g. for cars, motorcycles, or boats) and you can't bypass that either. All listings continue to include all available online payment methods.
The option for offline cash payment was removed back in October 2023 to ensure that all transactions are processed through the secure channel.
I hope you can see the benefits of this approach and understand that this decision strengthens trust in our sellers and in eBay as a marketplace.
Best regards
Miriam
anschuro
·1 year agoHello Miriam,
unfortunately, I can’t understand what is supposed to be unsafe about "goods for money" — that’s just how our economy works.
On the contrary, with the system eBay wants, a shady buyer (and unfortunately there are more and more of them) always has the option, after pickup, to claim they received nothing or that the item is suddenly defective and they want a refund.
Then I’ll probably be better off handling these sales via eBay or the like in future.
Thank you very much
anschuro
miriam@ebay
Hello @anschuro! That's exactly why it's so important that we can also clearly identify when abusive buyer behavior is taking place. Our systems recognize in the background when the return process is being abused, and that can also have serious consequences for those affected.
I'll take your thoughts on board again, but I doubt that anything will change at eBay in that regard in the future.
Best regards
Miriam
pa_603216
·1 year agoHi,
I wanted to take over editing the articles over the last few days according to GPSR guidelines, and when uploading the safety data sheet I get an error message.
"ID(s) for Regulatory document xxxxx not found. Please use valid ID(s)"
What is the problem and how can I fix it?
Thanks!
miriam@ebay
Hello @pa_603216 and thanks for your question! To be able to help here, I would need some further information from you, please.
Best regards
Miriam
pa_603216
·1 year agoHello Miriam,
I upload PDFs under 10 MB, unfortunately the upload doesn’t work for other documents either.
Best regards
miriam@ebay
Hello @pa_603216 - Thanks for testing. We’re speaking with the project team. Please keep an eye on our GPSR section of the community, as we already had 2 similar reports there today and I’ll post further updates there.
Best if you try the upload again tomorrow, as I suspect final work is currently happening in the background. We apologize for the extra effort.
Best regards
Miriam
itec-systems
·1 year agoHi, how am I supposed to improve my Refurbished status if I can’t offer Refurbished items anymore and can only offer "used" items?
And what am I supposed to do about things like this where a SINGLE item ruins my stats, even though it was unjustly caused by the buyer? (Sent and delivered with the correct tracking number, case decided in my favor and yet the entry still remains)
steffi@ebay
Hello @itec-systems, we really appreciate your efforts, but we also see that our previous answers are apparently not helping you, since you keep asking the same questions, which we have already answered in detail and definitively on our side. Please understand that asking again about the exact same topic will not change our answers. You agreed to and accepted our selling conditions (which apply equally to all sellers). eBay merely enforces compliance with them. If you still have any questions, you can quickly clarify them via our Seller Inquiry Portal.
itec-systems
·1 year agoUhm, excuse me??!!
These are two completely valid questions that, until now, have in no way been answered. Yes, the second question was answered in the past with “that’s just how it is, nothing can be done,” which is something I simply CANNOT accept!
And the first question is more than justified if I don’t know how I’m supposed to improve/reach the Refurbished status again when I can’t even offer Refurbished items anymore.....
steffi@ebay
@itec-systems I didn't write that these questions are unjustified, only that we've already answered them many times and that our answers won't change if we answer them again. The essence of our final answer is: improve your service to improve your stats. This also applies to the refurbish status - here the service has to be improved in order to regain the status.
mmstore74
·1 year agoHello everyone,
@steffi@ebay @community-team@ebay
why is Ebay preventing and blocking me from selling commercially here just because I spoke my mind again?
patrick@ebay
Hello @mmstore74
have you ever tried having a different opinion?
Joking aside, you've already been told several times that that's not the case.
Even if you should be blocked in the DE Community, it has zero effect on the eBay.de site or on eBay sites in other languages. It wouldn't even have any impact on the other eBay Community sites.
We don't know why you're the only one who believes that. But I'll happily repeat it for you once more. Your opinion here or on other eBay social channels has no negative influence on what affects your sales.
Best regards
Patrick
mmstore74
·1 year agoHello @patrick@ebay
I talked with 5 regular customers who I’ve since become friends with and did the following.
1. They were all supposed to watch any item so that I could send a price suggestion, and sure enough, none of them received a price suggestion.
2. They follow me and I asked whether they had read about all my actions, and sure enough, none of them were informed about the special promotion / voucher.
3. They were all supposed to randomly buy an item and what happened?
"The item you are trying to buy is not available in your country. You cannot buy this item."
mmstore74 sales in 10 days in December
XXXXXXX also sales in 10 days in December
Hmm, so how did I come up with that now?
patrick@ebay
Hello @mmstore74 ,
3. The message only appears when buyers from a country want to buy from you where you do not ship, or a blocked country has been set. I would take a closer look at the listings or check the conditions.
Regarding the images, I can’t really judge it; is the other one also an account belonging to you or someone else? Without more info, we can’t really comment on that. But that’s not really the point either.
The Q&A session is not meant for discussing basic principles. It has been guaranteed to you multiple times that your writingactivity here has no side/effect on your sales activities have.
Best regards
Patrick
mmstore74
·1 year ago@patrick@ebay
According to the reaction to my post with the examples, everything says it all, and then yesterday's phone support was actually right about what he told me. Thanks and all the best
patrick@ebay
Hello @mmstore74 ,
well, please don’t twist the words around so much to make them fit.
I can’t judge what you were told by customer service, but I assume the community is rather unfamiliar. If you got your answer some other way, then that settles the question here.
Best regards
Patrick
steffi@ebay
We are ready to go 🙂