💬 Welcome to the general eBay Q&A session on 12/03/2025 at 2:00 PM

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Hello everyone and ❤️welcome to the eBay Q&A session with the eBay Community Team & the Community Support Team .

Since we don't have a specific topic this week, please don't hesitate to ask your (general buying or selling questions, please not topics already posted by other members) here.

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Your eBay Community Team & Community Support Team

community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

15 comments

steffi@ebay

Admin1 year ago

Community TeamView listings

Thanks to you for your questions and to @selina_b@ebay from our Community Support Team.

If there are still any unclear points that should be answered by the next eBay Q&A session, or if there wasn’t enough time for another post / reply (or we accidentally missed a post), please start a new topic and tag us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay also for all eBay Community-related questions

Our Community Support Team is also there for you; feel free to add us to your private friends list via your Community profile so you can see at a glance who is online.

confide

·1 year ago

View listings

Hello and good day,

whenever I am the highest bidder, I receive an email from eBay letting me know that I am the highest bidder.
I have already looked under the notification settings, but there I can't unsubscribe from this email from eBay.
Anyone know a solution?

I would appreciate a helpful reply.

Thank you very much!

selina_b@ebay

1 year ago

Community Support TeamView listings

@confide wrote:

Hello and good day,

whenever I’m the highest bidder, I get an email from eBay saying that I’m the highest bidder.
I’ve already looked under the notification settings, but I can’t unsubscribe from this email from eBay there.
Does anyone know what to do?

I’d appreciate a helpful answer.

Thank you very much!

Hello @confide,

I asked again here, the highest bidder email cannot be turned off.

We have gladly passed on your suggestion for improvement.

Kind regards

Selina

murmu67

·1 year ago

View listings

Hello @miriam@ebay ,

It was on 15.05.2024 back then when patrick@ebay was there when I brought up the topic of a disclaimer in this round.

On 05.06.2024, @miriam@ebay also commented on it and also tried to help by forwarding it and getting clarification - well, what can I say, so far there has still been no answer as to how this issue might possibly be resolved.

As I already wrote back then, the disclaimer in my listings is longer than the listing text itself, which does not go down particularly well with many buyers. What cannot be argued away is that there are still buyers, especially from Europe, who keep causing problems after the purchase because additional costs such as customs and import fees still apply and have to be paid before delivery by the shipping service provider. I keep referring to the text in my listings; in my view it is written clearly and unambiguously and is also constantly being adapted to the new guidelines. I am aware that reading is not everyone's thing and there will always be readers who skim from top left to bottom right.

Just so it is not forgotten, has eBay already thought about a solution for this?

miriam@ebay

Admin1 year ago

Community TeamView listings

@murmu67 wrote:

Hello @miriam@ebay ,

It was on 15/05/2024, when patrick@ebay was there when I brought up the topic of a disclaimer in this round.

On 05/06/2024, @miriam@ebay also commented on it and also tried to help with forwarding it and clarifying it - well, what can I say, so far there has still been no answer as to how this issue might be resolved.

As I already wrote back then, the disclaimer in my listings is longer than the listing text, which doesn't exactly go down well with many buyers. What cannot be argued away is that there are still buyers, especially from the European region, who keep causing problems after the purchase because there are still, for example, customs and import costs that have to be paid before delivery by the shipping provider. I keep referring to the text in my listings; from my point of view, it is written clearly and unambiguously and is also constantly being adapted to the new guidelines. I am aware that reading is not everyone's thing and there will always be people who only read the bits in the top left or bottom right.

Just so it isn't forgotten, has eBay already thought about a solution for this?

Hello @murmu67! Since you can no longer reply today due to the time that has already passed, I would suggest that we address this topic again in a separate thread. Please feel free to start a new one! 🙂

Thanks and best regards

Miriam

minchertz

·1 year ago

View listings

Hello,

For more than a month now, two payouts for sold items have been on the way to me, but they’re not arriving!

What’s the problem?!

Everything was processed as it should be.

Thanks

steffi@ebay

Admin1 year ago

Community TeamView listings

@minchertz wrote:

Hello,

For more than a month, two payouts for sold items have been on their way to me, but they haven’t arrived!

What problem is there?!

Everything was handled as it should be.

Thanks

Hello @minchertz, thank you very much for your patience. Unfortunately, I was having technical difficulties, which is why my reply was delayed. I’ll be happy to look into why the two payouts are still pending and will get back to you here as soon as I have an update.

Update 13.03.2025: We have contacted the compliance team for you and continue to ask for your patience while the compliance review is now hopefully completed as quickly as possible.

olavgo13eba

·1 year ago

View listings

Hello and happy holidays soon, @steffi@ebay.

If identical listings are reported, unfortunately almost nothing usually happens afterward. To give an example: search for Jungnickel and sort by highest price. Unique items (drawings, watercolors, etc.) are then offered multiple times for several thousand euros each. Reported several times, and weeks later the seller can still manipulate the search results, overload server capacity, and thereby run the risk of selling the same item twice, even though he only has one of it. Unfortunately, eBay does not prevent such duplicates already at upload, although that would be easy to do.

Thanks in advance for the help.

selina_b@ebay

1 year ago

Community Support TeamView listings

@olavgo13eba wrote:

Hello and happy holidays soon, @steffi@ebay.

If identical listings are reported, unfortunately virtually nothing happens afterward, as a rule. To give an example: search for Jungnickel and sort by highest price. There are unique items (drawings, watercolors, etc.) being offered multiple times for several thousand euros each. Reported multiple times, and after weeks the seller is still allowed to manipulate the search results, overload server capacity, and thereby risk selling the same item twice even though he only has one. Unfortunately, eBay does not prevent such duplicate listings already during upload, which would actually be easy to do.

Thanks in advance for your help.

Hello @olavgo13eba,

when items are reported to us, we take that seriously and the colleagues review it and work on it behind the scenes. The measures are not visible to everyone.

It is important that you select the correct reason for reporting and describe exactly what it is about in the text field.

I’ll gladly pass it on internally once again.

Kind regards

Selina

itec-systems

·1 year ago

View listings

Hello everyone,

why am I not approved for the Refurbished Program?

Top status everywhere, 100% ratings, service statistics top, and then the eBay notification says I am not approved because my metric for "not received" is too high???

At 2/381 ?! And those are also completely unjustified cases that a staff member would be happy to look into. I just don't understand it. And, as I already mentioned, I honestly can't imagine that I'm being compared with the right peer group. Especially since many buyers open unjustified cases for which, as a seller, you are absolutely not at fault, the peer group actually has to be higher.

miriam@ebay

Admin1 year ago

Community TeamView listings

@itec-systems wrote:

Hello everyone,

why am I not approved for the Refurbished program?

Top status everywhere, 100% ratings, great service stats, and then the eBay notification says I’m not approved because my metric for "not received" is too high???

At 2/381 ?! And those are also absolutely unjustified cases that a staff member is welcome to take a look at. I just don’t understand it. And as I already mentioned, I really can’t imagine that I’m being compared with the right peer group. Especially since many buyers open unjustified cases, for which as a seller you absolutely can’t be held responsible, the peer group really ought to be higher.

Hello @itec-systems! Why is it that your customers open so many inquiries about items not received? It might help you to always rely on shipping products with fully traceable tracking and to store this directly with eBay? Then your customers can’t open premature cases for items not received either.

Update 18.03.2025: Since your values now meet the requirements again, we have gladly reactivated you for Refurbished and also informed you about this by email 🙂.

Best regards

Miriam

steffi@ebay

Admin1 year ago

Community TeamView listings

Hello - we've already started! 😍

schladitz

·1 year ago

View listings

Very urgent - optimize the buyer/seller messages onto one A4 page for easy printing. This interests the whole world!

After the completion of an auction, sellers and buyers alike receive messages from ebay about the completed sales. The messages are sent by email. For me, they are essential documents. They are archived, printed out as a "routing slip," and kept for the tax office. Printing on A4 is therefore extremely important.

I've been wondering for several years why ebay makes these printouts so unnecessarily difficult. It used to be better. For me, it's only about the structure of the document. The essential things should be at the top. Picture, price, shipping, date, buyer/seller, item number. So the basics of the listing. After that, a greeting, ebay logo, and any extra stuff can come, but that's secondary and always repeats itself. Now such things are at the top of the message and I don't care about them at all anymore.

In the case I suggested, the messages could be printed clearly and nicely large on a first page and not all the unimportant rest.

miriam@ebay

Admin1 year ago

Community TeamView listings

@schladitz wrote:

Very urgently - optimize the buyer/seller messages onto one A4 page for easy printing. The whole world cares about this!

After an auction ends, sellers and buyers receive messages from eBay about the completed sales. The messages are sent by email. For me, they are essential documents. They are archived, printed out as a "run sheet," and kept for the tax office. Printing them on A4 is therefore extremely important.

I've been wondering for several years why eBay makes these printouts so unnecessarily difficult. It used to be better. For me, it's only about the structure of the document. The essential things should be at the top. Image, price, shipping, date, buyer/seller, item number. In other words, the basics of the listing. After that, a greeting, eBay logo, and any other extra stuff can come, but that is secondary and always repeats itself. Now such things are at the top of the message and I don't care about them at all anymore.

In the case I suggested, the messages could be printed clearly and in large type on a first page, and all the unimportant rest would not.

Hello @schladitz and thanks for your suggestion! We’ll gladly take your request on board again. I can see that we already discussed this with you here almost a year ago here.

Even though I personally consider your suggestion very valuable, I unfortunately can’t assure you that we’ll be able to implement it that way. Have you already passed on your feedback via the feedback button ?

Best regards

Miriam

schladitz

·1 year ago

View listings

Yes, sure, the topic isn't new. I'm just surprised that so little pressure is coming from the customers. The solution would be so simple. They would just need to rearrange the existing data fields on the forms. That's all I want to achieve. It's a 30-minute job for a programmer. Everything important up, everything unimportant down. Done.