💬 Welcome to the general eBay Q&A session on 12/11/2025 at 2:00 PM | eBay Q&A Session | eBay Germany

💬 Welcome to the general eBay Q&A session on 12/11/2025 at 2:00 PM | eBay Q&A Session | eBay Germany

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eBay Q&A Session

💬 Welcome to the general eBay Q&A session on 12/11/2025 at 2:00 PM

With the eBay Community Team & the Community Support Team

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eBay Team0 View listings

Posted 9 months ago · Edited 9 months ago·Last reply 9 months ago

29 comments

oskar_der_wikinger

·9 months ago

Me again, has my question been overlooked, or are you also at a loss?😭

rest-fest

·9 months ago

Thanks @patrick@ebay and @miriam@ebay . I’ll let it sink in for a bit and think of a strategy - see you soon... Best regards. Uwe

rest-fest

·9 months ago

And the last question for today...

I keep getting recurring eBay messages with texts like these:
-“Listings with premium campaign strategy: Secure exclusive -75% on your campaign.”

-" Save 200€ & sell more - Start your ad campaign now with up to 200€ off."

In one of my categories, when I create a listing, it then shows me, for example: „Highly competitive category…. over 45% of the listings in Books are being promoted…“

I still haven’t understood what I actually get for the ad money I pay.
Question: How is there supposed to be better visibility and, above all, more sales when several million items in the named category are taking part in the ad lottery?

miriam@ebay

eBay Team

Admin9 months ago

Community TeamView listings

@rest-fest wrote:

And the last question for today...

I keep getting recurring eBay messages with texts like these:
-“Ads with premium campaign strategy: Secure exclusive -75% off your campaign.“

-" Save 200€ & sell more - Start your ad campaign now with up to 200€ off."

In one of my categories, when I list an item I then see, for example: „Highly competitive category…. over 45% of the listings in Books are advertised…“

I still haven’t understood what I actually get for the advertising money I pay.
Question: How is there supposed to be better visibility and, above all, more sales if several million items in the named category are taking part in the ad lottery?

Hello @rest-fest! Depending on the amount you invest, you can also create premium ads and specifically optimize search terms so that your items become more visible for search queries that are relevant to you.

Of course, the success of your campaigns always also depends on the budget and the time you invest in careful planning and optimization.

A tip: Test different campaign strategies - for example premium vs. standard campaigns - and watch how visibility, clicks, and sales develop. In the Advertising Cockpit you’ll find detailed evaluations showing which campaigns work best for you.

If you’re interested, you could also express your interest in a free business consultation to discuss the topic with specialized employees 🙂.

Kind regards

Miriam

rest-fest

·9 months ago

And one more question about the ratings...

Since eBay now assigns the positive ratings itself, sellers also get rated whom I used to leave no rating for (about 20% of my purchases). I’d now have to change these ratings to gray or red.

Question: Are there consequences if, all of a sudden over the course of the year, a feedback profile shows around 40 to 50 neutral or negative ratings and nothing else, and does that make you a feedback Rambo and a forum case sooner or later?

patrick@ebay

eBay Team

Admin9 months ago

Community TeamView listings

@rest-fest wrote:

And one more question about the ratings...

Since ebay now distributes positive ratings itself, sellers are also being rated whom I previously didn't leave a rating for (about 20% of my purchases). I would now have to change these ratings to gray or red.

Question: Are there any consequences if, all of a sudden over the course of a year, the rating profile shows around 40 to 50 neutral or negative ratings given and nothing else, and do you then sooner or later become the rating Rambo and a forum case?

Hello @rest-fest ,

Sellers can continue to take action against negative / inappropriate ratings at any time. In other words, the process generally does not change; as a seller you are not simply left unprotected. Whether you as a buyer want to proceed like this and rate everything gray and red is probably not ideal either. There are simply sellers who are annoyed that they were not rated, and buyers who do not want to rate, for different reasons, and are now facing the change.

Best regards

Patrick

rest-fest

·9 months ago

Hello everyone. I have a few questions too today...

Since the beginning of November, eBay has been issuing automatic positive feedback for sellers.
So far, every buyer was automatically given positive feedback when they left me positive feedback. Leaving feedback is not an obligation. I don't like working for free. Every feedback I didn't receive was a positive one from the “fault-finding” point of view. Now it's hard to tell what is genuine feedback and what comes from eBay. Checking that is not possible in terms of effort.
That's why I have largely stopped leaving buyer feedback.

Question: Can't eBay, alongside seller feedback, rate the buyer green as well? That would be the appropriate consequence, since buyer feedback is positive anyway. Then eBay would even have its own feedback system that is only positive.

patrick@ebay

eBay Team

Admin9 months ago

Community TeamView listings

@rest-fest wrote:

Hello everyone. A few questions from me today as well...

Since the beginning of November, eBay has been issuing automatic positive feedback to sellers.
So far, every buyer was automatically given positive feedback when they gave me positive feedback. Feedback is not an obligation. I dislike working for free. Every feedback not received was a positive one from the perspective of the “fault-finders.” Now it’s hard to tell what is a genuine review and what comes from eBay. Checking that is not feasible in terms of effort.
Therefore, I have largely stopped giving buyer feedback.

Question: Can’t eBay, in parallel with the seller rating, also rate the buyer green at the same time? That would be the appropriate consequence, because buyer ratings are always positive anyway. Then eBay would even have its own, exclusively positive rating system.

Hello @rest-fest ,

The seller settings only apply, for example, when the buyer rates themselves. If the feedback is created automatically by eBay, the buyer is not automatically rated by you. In addition, the filters have also been set so that automatic feedback can be hidden or sorted by Most Relevant. For example, Most Relevant - self-created feedback is given more weight than automatic feedback and is therefore displayed further up, even if it is not the newest.

https://www.ebay.de/help/selling/leaving-feedback-buyers/automatic-feedback-settings?id=4101

Best regards
Patrick

vita.doerrich

·9 months ago

Hello team! I sold an item and downloaded the shipping label. Now the buyer would like me to send the item to a parcel locker. Can I cancel the shipping label or, if necessary, change the address by hand?

samantha@ebay

·9 months ago

@vita.doerrich wrote:

Hello team! I sold an item and downloaded the shipping label. Now the buyer would like me to send the item to a parcel locker. Can I cancel the shipping label or, if necessary, change the address by hand?

Hello @vita.doerrich

It is important that you always send your items to the address stored in the system.

If you send to a different address, you will lose seller protection.

A manual change is not possible, as the shipping details are stored in the QR code.

In most cases, after receiving the tracking number, the buyer can choose a parcel locker or drop-off location themselves.

Best regards

Samantha

oskar_der_wikinger

·9 months ago

Hello everyone, now I have a question

I listed something again after years, purely to test and see how up to date my knowledge still is.

Now I have a bid on an item from a user whose profile has some impermissible feedback along the lines of "⛔ Negative! Buyer did not pay, so the purchase was canceled."

So I wanted to check the automatic cancellation due to non-payment.

https://www.ebay.de/Cancel/Preference/UnpaidPurchase

and with Edge I get the following screen

and with Firefox this one

2025-11-12 (1).png

I can't set any other days, not even four days.

Question: where did I go wrong, what do I need to change?

W11 and browser are each clean and up to date.

As I said, this is just a test for me right now; once the week is over, I still don't know how I'll proceed.

patrick@ebay

eBay Team

Admin9 months ago

Community TeamView listings

@oskar_der_wikinger wrote:

Hello everyone, I have a question

After years, I listed something again, just to test and see how up to date my knowledge still is.

Now I have received a bid on an item from a user whose profile has some impermissible feedback such as "⛔ Negative! Buyer did not pay, so the purchase was canceled."

I then wanted to check the automatic cancellation due to non-payment.

https://www.ebay.de/Cancel/Preference/UnpaidPurchase

and I get the following view in Edge

and this one with Firefox

I can't set any other days, not even four days.

Question: where did I go wrong, what do I need to change?

W11 and browser are both clean and up to date.

As I said, for me this is just a test for now; once the week is over, I don't yet know how I'll proceed.

Hello @oskar_der_wikinger ,

Could you please try it once more via the Chrome browser. Normally you should have the option of choosing between 4 and 30 days. Otherwise, we would have to pass it on to the technical colleagues.

Best regards
Patrick

mmstore74

·9 months ago

Hello dear @community-team@ebay

I have the following question today.

I have 400 items per month included through my Shop subscription, how does it work with listings (counted with variants)?

Example :

A listing with 60 variants, is it counted as 1 listing or as 60 listings?

Kind regards

Marc

patrick@ebay

eBay Team

Admin9 months ago

Community TeamView listings

@mmstore74 wrote:

Hello dear @community-team@ebay

I have the following question today.

I do get 400 items per month free through my shop subscription, how does it work with listings ( counted with variants ) ?

Example :

Listing with 60 variants, is it counted as 1 listing or as 60 listings ?

Kind regards

Marc

Hello @mmstore74 ,

it is 1 listing - no matter how many variants there are. The item number does not change and remains the same in that sense & one.

Best regards

Patrick

mmstore74

·9 months ago

Thanks @patrick@ebay and have a nice day.

Best regards

Marc

sussu1

·9 months ago

Hello,

I bought outdoor clothing that is a fake (synthetic fiber instead of down filling/no hologram/etc.) It arrived on 10/11/25, and I filed a complaint about the item (counterfeit) immediately with eBay the next day (11/11/25). Seller address Brazil, item came from China.

Today I received the notification that the complaint was rejected by eBay.

Filed another complaint against the rejection of the complaint.

How long does it take until I get a decision on this?

samantha@ebay

·9 months ago

@sussu1 wrote:

Hello,

I bought outdoor clothing that is a counterfeit (synthetic fiber instead of down filling/no hologram/etc.) It arrived on 10/11/25, and I filed a complaint about the item (plagiarism) with eBay immediately the next day (11/11/25). Seller address Brazil, item came from China.

Today I received the message that the complaint was rejected by eBay.

I filed another complaint against the rejection of the complaint.

How long does it take until I get a decision on this?

Hello @sussu1

Thanks for reporting the item. Feel free to send me the item number so I can take a closer look.

What’s important is that you open a return so that you can get your money back. You can do this directly in your purchase view.

Best regards

Samantha

sussu1

·9 months ago

Hello Samantha,

Item order number: 02-13770-05475

Link to the item:

https://www.ebay.de/itm/336243828215?var=545783573216

Thanks for your support.

I hope for a good solution. After more than 20 years of membership, this has never happened to me before.

samantha@ebay

·9 months ago

@sussu1 wrote:

Hello Samantha,

Order number of the item: 02-13770-05475

Link to the item:

https://www.ebay.de/itm/336243828215?var=545783573216

Thank you very much for your support.

I’m hoping for a good solution. After more than 20 years of membership, this has never happened to me before.

Hello @sussu1

Thank you for your feedback. I will forward the item for review.

Please remember to return it so you don’t end up bearing the costs 🙂

Kind regards

Samantha

sussu1

·9 months ago

Hello Samantha,

I'm thinking about the return, but isn't something like that also a case for buyer protection?

samantha@ebay

·9 months ago

@sussu1 wrote:

Hello Samantha,

I'm thinking about the return, but isn't something like that also a case for buyer protection?

Hello @sussu1

Buyer protection works through the return. In other words, if the seller doesn't take care of your return properly, you can contact us regarding buyer protection and bring us into the loop.

Best regards

Samantha

sussu1

·9 months ago

Ah, okay Samantha

whatever caring means. Since the goods are going to Brazil (the seller's address) I unfortunately can't print a label through eBay. I'll get the goods on their way and then wait.

Thank you very much

miriam@ebay

eBay Team

Admin9 months ago

Community TeamView listings

It's that time again - the Q&A session is open, today with @patrick@ebay, @samantha@ebay and me!

Best regards

Miriam

perfect-sally

·9 months ago

Why can Hermes labels created via eBay still only be paid for with credit? There must be a valid reason why this works with DHL using credit and PayPal, but not with Hermes.

And I myself still prefer paying at the Hermes shop, and that should also be no problem for eBay to offer it that way.

miriam@ebay

eBay Team

Admin9 months ago

Community TeamView listings

@perfect-sally wrote:

Why can Hermes labels created via eBay still only be paid for with credit? There must be a good reason why this works with DHL using credit and PayPal, but not with Hermes.

And I myself still prefer payment in the Hermes shop, and that should also be no problem for eBay to offer that way.

Hello @perfect-sally! This is a business decision, but I will bring your request up again at the appropriate place. Thanks for sharing! 🙂

Kind regards

Miriam

tollermax

·9 months ago

how to deal with a dispute case with a payment service provider?

samantha@ebay

·9 months ago

@tollermax wrote:

how to deal with a dispute with a payment service provider?

Hello @tollermax

If it comes to the point that a buyer opens a dispute against you, you have two options.

Either you accept it and the buyer gets their money back, or you contest the dispute and send your explanation, preferably with documents, via our platform to the buyer's payment service provider.

You can find all the information on this topic again in detail here .

Kind regards

Samantha

tollermax

·9 months ago

I already did that, with photos as proof, here are the details

Order number 16-13581-23981
Dispute case no. 5008959417

samantha@ebay

·9 months ago

@tollermax wrote:

I've already done that with photos as proof, here are the details

Order number 16-13581-23981
Dispute no. 5008959417

Hello @tollermax

I'll take another close look at this and discuss it with the specialist department.

We'll get back to you then 🙂

Kind regards

Samantha

Hello @tollermax

Update 15:41: We received feedback that unfortunately nothing more can be done here.

The reason is that the buyer stated the same reason for the return as you did in the complaint against the return. As a result, the case is not covered by seller protection and an appeal is not possible or would be rejected.

Of course, you can clarify the situation directly with the buyer outside of this.

Kind regards

Samantha