💬 Welcome to the general eBay Q&A on 13/03/2024 at 2:00 PM

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

17 comments

steffi@ebay

Admin2 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for yesterday’s Q&A session. If any questions still come up that you’d like to have clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please start a new topic and tag the eBay Community Team as follows:

@patrick@ebay

@miriam@ebay

and me for all eBay Community-related questions

@steffi@ebay

sommerglueck99

·2 years ago

View listings

I acknowledge that my questions are not being answered comprehensively.

Instead, you apparently formally fall back on the argument that, despite waiving the item vis-à-vis the buyer, I did not pay for the return shipping.

Where does it say that I have to take back an item that arrived damaged?

What did I buy a shipping ticket with transport insurance for on Ebay if then I bear the risk?

Why do you allow the buyer - neither promptly nor within the deadline - to contribute almost nothing toward clarifying and resolving the allegation?

Why does Ebay decide against me over my head without asking, even though the history in the system is transparent?

My impression: This means that a long-standing good customer/seller with the best ratings is now being treated by Ebay like a fraudster and repeat offender based on one case.

;-(

I won't just let this rest ...

patrick@ebay

Admin2 years ago

Community TeamView listings

@sommerglueck99 wrote:

I take note that my questions are not being answered comprehensively.

Instead, the response apparently falls back on the formal argument that, despite waiving the item vis-à-vis the buyer, I did not pay for the return shipment.

Where does it say that I have to take back an item that arrived damaged?

Why did I buy a shipping label with transport insurance on eBay if then I have to bear the risk?

Why do you allow the buyer - neither in a timely manner nor within the deadline - to contribute almost nothing to clarifying and resolving the complaint?

Why does eBay decide against me without asking and over my head, even though the history in the system is transparent?

My impression: So a long-standing good customer/seller with top ratings is now being treated by eBay like a fraudster and repeat offender based on one case.

;-(

I won't just let this rest ...

Hello @sommerglueck99 ,

if you like, you can create all your questions in a new topic. Best in > Selling on eBay Private Sellers

Either we or our support team can take the time to address your questions calmly.

Best regards

Patrick

canveo

·2 years ago

View listings

Hi,

I have a question about the relative share of sales through standard ads.

Of all views on my listings, about 30-50% are organic. The remaining 50-70% are accordingly through standard ads or external links. So far, so good.

Of all purchases, however, only 12% are organic, a full 88% come from a click on an ad, meaning with the ad fee deducted (often the full 20%, but that’s another topic).

These data are only from this year. One might think this is just a dumb coincidence and the time period is too short, but no: when I look at the data from last year, I get a result with exactly the same trend.

How can that be? Why are disproportionately many sales being charged with ad fees?

What would make sense to me would be a rate of sales with the ad fee deducted of also 50-70% instead of a hefty 88%.

Many thanks in advance for any helpful input!

patrick@ebay

Admin2 years ago

Community TeamView listings

@canveo wrote:

Hi,

I have a question about the relative share of sales via standard ads.

Of all views on my items, about 30-50% are organic. The remaining 50-70% are accordingly via standard ads or external links. So far, so good.

Of all purchases, however, only 12% are organic, a whole 88% via a click on an ad, meaning with the ad fee deducted (often the full 20%, but that’s a different topic).

These data are only from this year. One might think this is a silly coincidence and the observation period is too short, but no: when I look at the data from last year, I get a result with exactly the same trend.

How can that be? Why are disproportionately many sales charged with ad fees?

What would make sense to me is a rate of sales with the ad fee deducted of likewise 50-70% instead of a hefty 88%.

Many thanks in advance for any helpful input!

Hello @canveo ,

it’s actually logical, isn’t it? If you promote your offers more through ads, then “more” gets sold that way too, compared to “normal”

Best regards

Patrick

myeatnordic

·2 years ago

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Hello,

I still have one question.

Do we have to agree to a request to cancel the purchase?

What happens if we don't do it and what consequences does it have for us as sellers, our rating, or can a possible negative review that follows be removed?

I would really like it if this could be explained sometime.

Kind regards

MyEatNordic

patrick@ebay

Admin2 years ago

Community TeamView listings

@myeatnordic wrote:

Hello,

I still have one question.

Do we have to agree to a request to cancel the purchase?

What happens if we don’t do it and what consequences does it have for us as sellers, our rating, or can a possibly resulting negative review be removed?

I’d really appreciate it if this could be explained.

Kind regards

MyEatNordic

Hello @myeatnordic ,

as the seller, you can also رفض the request; the question is just what makes the most sense for you. Has it already been shipped, for example? etc.

This is how buyers can cancel a purchase

This is how sellers can cancel a purchase

Best regards

Patrick

steffi@ebay

Admin2 years ago

Community TeamView listings

@myeatnordic wrote:

Good day,

I have a question, or rather a suggestion.

As a preface, I’d like to say that apart from a few minor things, we are very happy with Ebay.

My comment or question is about the 11% commission that Ebay, roughly speaking, takes from shipping costs.

When it comes to the costs involved in shipping, it’s a service provided by an external company, and Ebay takes a cut of something they do nothing for.

I understand that Ebay wants to prevent “fraud” with shipping costs. It’s also a **ouch** that people list an e-bike for 1 euro purchase price but charge 2,500 euros in shipping costs in order to earn more in the end.

However, Ebay is also somewhat obligated here and, above all, has a strong self-interest in making sure sellers stay and don’t leave.

I assume there are plenty of other solutions too: e.g. limiting shipping costs to a maximum amount XY. Large companies or sellers of bulky goods such as refrigerators, etc., often charge no shipping costs at all, and small companies never have more than 50 euros in shipping costs.

Limit that on the system side and really stop taking from the sellers.

We, as a company based in Sweden, therefore have shipping costs, which makes us less attractive to some customers, and yes, we already work with a company that makes it cheaper. The argument “You should pass that on to the item price and offer free shipping” is also pretty pointless because potential customers won’t even look at the item if it says 25 euros for a box of marzipan rolls all of a sudden.

All of this wouldn’t be so bad, but when customers ask to cancel a purchase because shipping costs of 14.39 for a product priced at 19 euros seem too expensive, that’s already frustrating.

Does Ebay plan to do anything about this so that it’s easier for companies to offer their customers a service on Ebay that also encourages repeat purchases and thus keeps them on Ebay.

Because I’ll put it this way: most people know their way around and know what Google is. They search for the name of a company or business and don’t come back to eBay if they get their items there, and I don’t think that’s in Ebay’s interest.

Maybe it’s time for Ebay to think less like a politician and stop only worrying about how to get the best deal for itself, and instead focus on how a concept that can be implemented quickly brings more for everyone and is also more future-proof.

Thanks in advance.

Greetings from cold Sweden

MyEatNordic

Hello @myeatnordic, thank you very much for your valuable feedback, which I will gladly move to the designated area Suggestions and feedback on the eBay platform so that it also gets the attention it deserves and we can give you feedback on it after this question-and-answer session as well!

sommerglueck99

·2 years ago

View listings

Hello dear Patrick,

thanks for your reply last week.

I would be very grateful if you could still answer my further questions raised along with it.

Best regards

patrick@ebay

Admin2 years ago

Community TeamView listings

@sommerglueck99 wrote:

Hello dear Patrick,

thanks for your reply last week.

I would be very grateful if you could still answer the further questions I asked there.

Best regards

Hello @sommerglueck99 ,

if you mean your question whether it would have made a difference if you had enabled the return shipment or a partial refund? Of course

Best regards

Patrick

bogumila555

·2 years ago

View listings

Good day, my question is: will members who were registered with eBay before 01/01/2023 be reported for the first time in January 2025 if they exceeded the threshold in 2024? Is 2023 not taken into account at all? Or will the report for 2023 and 2024 together only be made in January 2025?

Miriam answer from 23.02.2024
https://community.ebay.de/t5/Hast-du-Fragen-zu-DAC7-PStTG/Die-Angabe-Ihrer-Steueridentifikationsnummer-IdNr-oder/ta-p/4778858/show-comments/true

steffi@ebay

Admin2 years ago

Community TeamView listings

@bogumila555 wrote:
Hello, my question is: will members who were registered with eBay before 01/01/2023 be reported for the first time in January 2025 if they exceeded the threshold in 2024? Is the year 2023 not taken into account at all? Or will the report for 2023 and 2024 together only be made in January 2025?

Miriam response from 23/02/2024
https://community.ebay.de/t5/Hast-du-Fragen-zu-DAC7-PStTG/Die-Angabe-Ihrer-Steueridentifikationsnummer-IdNr-oder/ta-p/4778858/show-comments/true

Hello @bogumila555, interesting question! I’ve asked the colleague directly and will write to you as soon as I get a response.

steffi@ebay

Admin2 years ago

Community TeamView listings

@bogumila555 wrote:
Good day, my question is: will members who were registered on eBay before 01/01/2023 be reported for the first time in January 2025 if they exceeded the threshold in 2024? Is 2023 not considered at all? Or will the report for 2023 and 2024 only be filed together in January 2025?

Miriam reply from 23/02/2024
https://community.ebay.de/t5/Hast-du-Fragen-zu-DAC7-PStTG/Die-Angabe-Ihrer-Steueridentifikationsnummer-IdNr-oder/ta-p/4778858/show-comments/true

Hello @bogumila555, sorry for the delayed response to your question: if the member was already registered on eBay before 2023, we do not include the year 2023 in the calculation, as the legislator only requires a report for members who registered on eBay in 2023 and were then also over the limit in 2023.

elsinghorststahlundtechnikgmbh

·2 years ago

View listings

Hello everyone,

is it possible to store a SKU for shipping terms on eBay ? Our goal is to use this SKU to establish a connection to our inventory management system.

Thanks in advance!

patrick@ebay

Admin2 years ago

Community TeamView listings

@elsinghorststahlundtechnikgmbh wrote:

Hello everyone,

Is it possible to store a SKU for shipping conditions on eBay? Our goal is to use this SKU to create a connection to our inventory management system.

Thanks in advance!

Hello @elsinghorststahlundtechnikgmbh ,

I’ll try to answer by the end of the Q&A session whether there’s a way to do that. Otherwise, I’ll leave a follow-up answer later.

Best regards

Patrick

patrick@ebay

Admin2 years ago

Community TeamView listings

@patrick@ebay wrote:

@elsinghorststahlundtechnikgmbh wrote:

Hello everyone,

is it possible to store a SKU for shipping conditions on eBay ? Our goal is to use this SKU to create a connection to our inventory management system.

Thanks in advance!

Hello @elsinghorststahlundtechnikgmbh ,

I’ll try to answer by the end of the Q&A session whether there’s a way to do that. Otherwise I’ll leave a reply later on.

Best regards

Patrick

Hello @elsinghorststahlundtechnikgmbh ,

So there isn’t really a SKU for shipping conditions, or we misunderstood your question.
You also can’t, for example, store different shipping conditions in listings.

Best regards

Patrick

steffi@ebay

Admin2 years ago

Community TeamView listings

The @community-team@ebay is looking forward to your questions 😍