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eBay Team0 View listings

Posted 4 years ago·Last reply 4 years ago

22 comments

hansdamv

·4 years ago

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I have a perhaps somewhat difficult topic: waste avoidance.

Over the last few years, I’ve placed several hundred orders with eBay sellers. Unfortunately, I had to realize that some sellers package things in downright absurd ways. Simple comics are shipped in a sealed plastic bag, then in a padded plastic envelope, then in a cardboard box that is sealed all around with plastic tape so thoroughly that you’d think the item was supposed to be shipped waterproof. And that’s just a small example.

I understand that these items are not packaged by eBay, but I think eBay has a duty to take more responsibility in this regard.

Are there any ideas at eBay to take a step in this direction?
Maybe even a timeline?

Best regards...
Thomas

miriam@ebay

Admin4 years ago

Community TeamView listings

@hansdamv wrote:

I have a perhaps somewhat difficult topic here: avoiding waste.

Over the last few years, I have placed several hundred orders with eBay sellers. Unfortunately, I had to notice that some sellers pack things in a downright absurd way. Simple comics are shipped in a sealed plastic bag, then in a plastic padded envelope, then in a cardboard box that is sealed all around with plastic tape so thoroughly that you think the item is supposed to be sent waterproof. And that’s just a small example.

I understand that these items are not packed by eBay, but I think eBay is obliged to take more responsibility in this regard.

Are there any ideas at eBay to take a step in this direction?
Maybe even a timeline?

Best regards...
Thomas

Thanks for this suggestion, @hansdamv! eBay places great importance, alongside a focus on responsible consumption and the shift toward renewable energy, on a clear reduction in CO2 emissions by 2030.

If you'd like to learn more in depth about our sustainability goals and the path there, our Impact Report might be interesting for you.

We can all contribute to a more resource-conscious way of dealing with nature through small steps. I'd be happy to pass along your feedback regarding avoiding packaging waste! Of course, you could also let these observations influence your rating 🙂.

Kind regards
Miriam

hansdamv

·4 years ago

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Hello
I left a review for an order around 6/4.
But to this day the status still shows "Review required" and when I click the "Leave review" link, I get a message saying that I have already left a review.

So it seems the status being displayed does not match reality.

Can someone from ebay help?

Thank you very much
Thomas

decoupage-art1

·4 years ago

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Oh @hansdamv I have loads of that. I’m being shown tons of sales I’ve already rated as not rated, and the rated symbol is missing too. And rating again doesn’t work either .... in my sales cockpit I have tons of "unrated" sales.

Customer service’s comment: I should wait a bit and then rate them ....

Yeah right .... I’m blonde ...

miriam@ebay

Admin4 years ago

Community TeamView listings

@hansdamv wrote:

Hello
I left feedback for an order around 6/4.
But to this day, the status still shows "Feedback required" and when I click the "Leave feedback" link, I get a message saying that I have already left feedback.

So the displayed status does not seem to match reality.

Can anyone from eBay help with this?

Thank you very much
Thomas

Thanks for reporting what you've noticed, @hansdamv. It may be possible that an account synchronization could help here to record the feedback correctly everywhere. Has this behavior already been presented to our customer service? 🙂

Best regards
Miriam

hansdamv

·4 years ago

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Hello

Thanks for the reply.

No, I didn’t send that to customer service because I didn’t want to make a phone call for such a minor thing.

Should I do that, or should we leave it at that? Will the "account synchronization" be carried out at some point anyway?

Regards... Thomas

miriam@ebay

Admin4 years ago

Community TeamView listings

@hansdamv wrote:

Hello

Thanks for the reply.

No, I didn't pass that on to customer service because I didn't want to make a phone call over something so minor.

Should I do that, or shall we leave it at that? Will the "account synchronization" be carried out at some point anyway?

Best regards... Thomas

Just to make sure we don't miss anything, I'm passing the described behavior on for you, @hansdamv! If support can share any new insights with us, I'll let you know. Thanks for reporting it! 🙂

Update 19/4/2022: You can find the feedback from support here.

Kind regards
Miriam

miriam@ebay

Admin4 years ago

Community TeamView listings

Hello @hansdamv! A quick update on this: It seems to be an error, and in the meantime a global bug ticket has been opened to take a closer look at the behavior regarding review submission.

Thanks again for your report, and hopefully a timely fix can be implemented so that you can use the review system as usual again! 🙂

Best regards
Miriam

de3trader

·4 years ago

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Better time for the general eBay Q&A session?

Could you also schedule the Q&A session for a day and time when normal people can take part?

If an evening on a normal weekday doesn’t work for you, then e.g. Saturday morning - that would be doable for the majority, without neglecting work, school, or family...

Best regards

perfect-sally

·4 years ago

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Aha, so that means you don't go to flea markets or swap meets on Saturdays to expand your private sales and look out for more items?

steffi@ebay

Admin4 years ago

Community TeamView listings

@de3trader wrote:

A better time for the general eBay Q&A session?

Could you also schedule the Q&A session for a day and time when regular people can take part too.

If weekdays in the evening don’t work for you, then e.g. Saturday morning - that would be manageable for most people without neglecting work, school, or family...

Best regards

Hello @de3trader, thanks for your feedback. Since the community team is active in the community from Monday to Friday, we can’t do the Q&A session on the weekend. But the community is open 24 hours a day, 7 days a week, and is therefore open around the clock for questions.

kiekus

·4 years ago

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There has been a problem for quite some time now that the cancellation policy is not displayed correctly for some commercial sellers. Unfortunately, I’m affected too. The current WB, created by Händlerbund, is stored in my settings, but an outdated one is shown in my listings. All attempts to edit it fail. Since this has been dragging on since January and I keep being put off, I’d really like to know when the technical problem that the technicians have been working on for months will be fixed.

miriam@ebay

Admin4 years ago

Community TeamView listings

@kiekus wrote:

There has been a problem for quite some time now where the withdrawal notice is not displayed correctly for some commercial sellers. I’m affected too, unfortunately. In my settings, the current one created by Händlerbund is stored, but an outdated one is shown in my listings. All attempts to edit it fail. Since this has been dragging on since January and I keep being fobbed off, I’d be really interested to know when the technical problem that the technicians have been working on for months will be fixed.

Hello @kiekus and thanks for your question! Since I currently don’t have any further information regarding the ongoing challenges you’re experiencing with the display of your withdrawal notice, I’ll check internally once again. You’ll be notified as soon as the current status is known 👍.

Kind regards
Miriam

perfect-sally

·4 years ago

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Subject: Package is being returned because supposedly the address is incorrect or it wasn't picked up from the shop. The sellers would often resend it for payment of the shipping costs again. Why does eBay make it so difficult for these sellers to get the shipping costs that need to be paid again? Paying again through eBay isn't possible! Sharing bank details or a PP address isn't allowed.

So HOW can buyers get these shipping costs to the sellers without violating anything?

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Subject: Package is being returned because either the address is “supposedly” incorrect or it wasn’t picked up from the shop. The sellers would often ship again if the new shipping costs were paid. Why does eBay make it so hard for these sellers to get the shipping costs that have to be paid again? Paying again through eBay doesn’t work! Sharing bank details or a PP address isn’t allowed.

So HOW can buyers pass these shipping costs on to the sellers without violating anything?

What speaks against simply relisting the item in such a special case and thus completing the transaction without any hassle and following the usual process, @perfect-sally? 🙂

Kind regards
Miriam

decoupage-art1

·4 years ago

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Quick question - relist it, it gets bought again and you get charged fees again?? That can’t be the solution, right?

Ok, for eBay that adds up ....

perfect-sally

·4 years ago

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For example, this speaks against not having the complete fees refunded! Okay, with a few items it's small potatoes but....and that, for example, with those sellers who (still) offer free shipping, more than the fixed fee is already gone if the purchase is aborted.

And I also think that buyers who actually do want the item don't want to have to get it through roundabout ways and buy again.

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

That speaks against it, for example, that not the full fees are refunded! Okay, with a few items it’s small potatoes, but....and that, for example, with those sellers who offer (still) free shipping, more than the fixed fee already goes down the drain if the purchase is canceled.

And I also think that buyers who would still like the item don’t want to get it via detours and buy again.

Okay, your arguments in that regard are of course understandable, nevertheless it is easier for everyone to understand if purchases are made again. The option to open buyer protection cases also expires if, for example, a non-received item has already been reported for the first delivery attempt and the item is supposed to be delayed on the second attempt.

We’re always happy when you share such constructive suggestions for improvement with us, and I’m very happy to pass on your feedback in that regard to share it with the responsible teams. Thanks @perfect-sally and @decoupage-art1! 🙂

Best regards
Miriam

decoupage-art1

·4 years ago

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No words .... and will we then get the fees fully refunded too?

perfect-sally

·4 years ago

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Lately more and more buyers are showing up and complaining because sellers simply cancel the purchases after the auctions and, if the item has already been paid for, just refund the money. In most cases, it will probably be because the proceeds were too low for the sellers. According to the buyers, most of these items are then relisted shortly afterward either with a higher starting price or a buy-it-now price. When will eBay finally do something about this?

miriam@ebay

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Lately, more and more buyers have been showing up and complaining because sellers simply cancel the purchases after the auctions and, if payment has already been made, just refund the money. In most cases, it will probably be because the proceeds were too low for the sellers. According to the buyers, most of these items are then relisted shortly afterward either with a higher starting price or as a Buy It Now price. When will eBay finally do something about this?

Hello @perfect-sally and thanks for the opening question 🤗! Sellers can cancel transactions under certain circumstances. However, there are shortcomings when sellers cancel purchases, the item is no longer in stock or is damaged, because that leads to a poor buying experience.

We monitor cancellation behavior very closely and take action when we determine that sellers are misusing this option. In our legal portal, we also explain the question once again "Am I bound to my offer even if the highest bid is far too low?"

Kind regards
Miriam

steffi@ebay

Admin4 years ago

Community TeamView listings

Welcome🤗