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💬 Welcome to the general eBay Q&A session on 15/06/22 at 2:00 PM
Hello everyone and ❤️a warm welcome to the eBay Q&A session with the eBay Community Team.
As we don’t have a specific topic this week, please feel free to post your general buying or selling questions here.
To help us answer your questions more quickly, we ask you to choose one question per post. Of course, you’re welcome to post as many entries in the eBay Q&A session as you like - in fact, we encourage it!
The Q&A session will remain open until 3:00 PM. After that, it will be closed for further questions. Of course, we will continue to make sure that all questions that may still be unanswered are addressed – please give us a little time for that, as we often have to ask other colleagues for support to get the correct answer for you.
To post your question, click Reply in the lower right corner of this post, enter your question, and click "Reply" between 2:00 PM and 3:00 PM.
The format of the eBay Q&A session reflects the format of our community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the community or simply waited until the next Q&A session.
Kind regards
Your eBay Community Team
steffi@ebay
Thank you for your questions ❤️. If anything is still unclear or if new questions about eBay come up that you’d like clarified before the next eBay Q&A session, please start a thread and tag the eBay Community Team as follows:
@patrick@
@miriam@
and me for all questions related to the eBay Community 😘
@steffi@@
Of course, you can also ask me questions about your Community account or the Community itself via a @steffi@ebay
grosserkater
·4 years agoHello,
a buyer in the USA did not receive a package (DHL International) and subsequently receives a refund of the purchase price under buyer protection.
The claim with DHL is ongoing, but has not yet been finally resolved.
In the meantime, I can see at USPS that the delivery was successful. DHL has already been informed about this.
The customer has not contacted me at all.
What happens now from eBay?
It can’t be that the customer received the item and had already been refunded the purchase price beforehand. In my view, eBay would have to recover the amount from the customer again.
Am I right in making this assumption?
Thanks in advance for an answer!
Best regards
Hans
miriam@ebay
Hello @grosserkater! Please contact our customer service to check whether an appeal against the original case decision can be filed 🙂.
For the order ending in -88337, your appeal has already been approved 👍.
Kind regards
Miriam
Anonymous User
·4 years agoHello @community-team@ebay
In the guidelines it says >
“In principle, bids placed on eBay are binding. This is how we prevent a bidder from gaining unfair advantages by retracting bids—for example, by testing the seller’s reserve price or another bidder’s highest bid.”
................................................................
How can it then be that a bidder has 1633 bid retractions?
https://www.ebay.de/bmgt/ViewBidderProfile?&mode=1&item=165507152472&bidtid=2253438219006&_trksid=p2471758.m4792
All exceptions?
And please don’t give the usual answer now > You can report it.
He’s definitely been reported dozens of times already.
Regards
miriam@ebay
Hello @Anonymous! After the Q&A session, I will arrange for us to take a closer look at the reported activities so that appropriate action can be taken.
In general, various security measures are in place to deal with abusive buyer behavior. Many thanks for the report! 🙂
Kind regards
Miriam
unitedprint
·4 years agoHello 🙂
Can we also offer digital media here? For example, a design template for Facebook or digital invitation cards?
These would be made available to the customer as a download. However, a "real" shipment with a tracking number would not be provable.
What needs to be considered here?
Thank you very much for your support.
Regards, Petra
miriam@ebay
Hello @unitedprint and great that you're joining in our Q&A today 🙂.
Digital media and downloads can certainly be listed on eBay, as long as the conditions described on our Help page: Policy on digital media are met. Digital goods are generally excluded from buyer protection, with a few exceptions.
As for the payout of proceeds from the sale of a digital medium, our customer service can release the payout early if there is соответствing proof of receipt via eBay messages. An automatic release usually takes place upon receipt of feedback. Of course, tracking does not need to be provided.
We hope this helps you 🙂.
Kind regards
Miriam
steffi@ebay
We look forward to your questions 🤗
perfect-sally
·4 years agoPayment processing
We have increased the protection of your eBay account with additional verification and introduced on-demand payouts.
What’s that supposed to mean, on-demand payouts? And actually, when I read “have introduced,” I’d expect it to already be available! I can’t see anything on my end about on-demand!
turbotuentchen
·4 years agoHey Sally, after eBay processes the payment, you can withdraw the amount, it’s no different from getting paid weekly or whatever.... then switch it to daily.
perfect-sally
·4 years agoI already knew that, but it says HAS INTRODUCED and that means to me that it’s available. Which it isn’t, though. Why do you get a message like that if nothing is available.
turbotuentchen
·4 years agoJust like "payment account", I can neither buy shipping labels from my eBay balance nor pay third parties for goods....
not yet, will it come someday?!
perfect-sally
·4 years agoThen they should inform people about what is planned, and if it's available then, you can still write "have introduced" 😉
turbotuentchen
·4 years ago · EditedI just tried to retrieve a payout that is available:
not possible. Too much white space!
miriam@ebay
Hello @perfect-sally and thanks for your question! A payment account is a payment service that allows sellers*payouts on demand to be made. With the “payouts on demand” feature, you can have your available balance paid out at any time.
We are currently in the middle of the transition of all accounts. If sellers* have a payment account, eBay is legally required to strengthen the protective measures for these accounts. For this reason, it is now also important that active phone numbers are stored in seller accounts, through which SMS can be received.
More features & information about payment accounts will follow shortly 🙂.
Best regards
Miriam
oskar_der_wikinger
·4 years agoHallo @miriam@ebay
welche Alternativen gibt es hierzu?
Man liest immer wieder das es User gibt die über kein Handy verfügen.
Wäre hier ein Festnetzanschluß ausreichend, ich weiß nicht ob es die Option "SMS to speak" nocht gibt, oder unterstützt wird?
miriam@ebay
Hallo @oskar_der_wikinger und Danke für deine Frage! Eine Authentifizierung ist sowohl mit einem Handy, als auch mit einem Festnetzgerät möglich. Voraussetzung ist, dass das Festnetzgerät Textnachrichten empfangen kann und wir empfehlen, den Hersteller des Geräts zu kontaktieren, um zu erfragen, ob diese Option besteht.
Seit kurzem gibt es auch die Möglichkeit, sich per E-Mail zu verifizieren. Voraussetzung für die Verifizierung per Mail ist, dass Nutzer*innen eine hinterlegte, verifizierte Mail-Adresse besitzen und sich von einem Browser/Gerät aus anmelden, welches zuvor bereits genutzt wurde. Sollte die Möglichkeit der Verifizierung per Mail bestehen, wird dies entsprechend automatisch angezeigt 👍.
Liebe Grüße
Miriam
perfect-sally
·4 years agoHas eBay changed anything in the saved searches again in the last few days or tinkered with something else? For days I've noticed that only about 10% of the usual hits are coming through as notification emails. Today (15.06.2022) it was somewhat “normal” again.
miriam@ebay
I’m not aware of anything at the moment, @perfect-sally. Feel free to post in a separate topic if you’re still missing these emails; then we’ll take a closer look at it together 👍.
In general, we’re always working to communicate with you more thoughtfully, while still not withholding any important information or offers from you 🙂.
Best regards
Miriam