🎄🗨 Welcome to the general eBay Q&A session on 15/12/21 🎄 | eBay Q&A Session | eBay Germany

🎄🗨 Welcome to the general eBay Q&A session on 15/12/21 🎄 | eBay Q&A Session | eBay Germany

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eBay Q&A Session

🎄🗨 Welcome to the general eBay Q&A session on 15/12/21 🎄

Hello everyone!

Thank you very much for taking part in the eBay Q&A session with the eBay Community Team.

Since we don’t have a special topic this week, please feel free to post your general buying or selling questions here.

The Q&A session will remain open until 3:00 p.m. After that, it will be closed for further questions. Of course, we will continue to do our best to answer any questions that may still be unanswered – please give us a little time for that 🙏.

To ask your question, click Reply in the bottom right corner of this post, enter your question, and click "Reply" between 2:00 p.m. and 3:00 p.m. The format of the eBay Q&A session reflects the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the answer appear later in chronological order and therefore further down.

Questions that we cannot answer directly during the session will be handled by us with a link to the response.

If you unfortunately missed the eBay Q&A session, we’d be happy if you posted your question directly in the Community, or simply waited until the next Q&A session.

Best regards

Your eBay Community Team

community-team@ebay eBay Team

eBay Team

eBay Team0 View listings

Posted 4 years ago·Last reply 4 years ago

33 comments

aelita86

·4 years ago

Hello ,

I have a general question: from when or under what conditions is a private seller on eBay classified as a commercial seller ?

patrick@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@aelita86 wrote:

Hello,

I have a general question: from when or under what conditions is a private seller on eBay classified as a commercial seller?

Hello @aelita86 ,

I’ll keep it short and simple for you. In our legal portal there’s an article about this: When does commercial activity occur on the eBay marketplace?

For example:

Buy items to resell them
Sell items that you have made for resale
Regularly sell large quantities of items
Sell similar goods over a longer period of time, especially new items
Frequently sell new items that you did not acquire for your own use

Best regards
Patrick

6580liese

·4 years ago

My question: is it true that after making a purchase including immediate payment, I can’t see who the seller is? What if they don’t send me the goods? How do I get their contact details then? I just have a uneasy feeling after this purchase.

patrick@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@6580liese wrote:

My question: is it correct that after making a purchase including immediate payment, I cannot see who the seller is? What if they don’t send me the item? How do I get the contact details then? It’s just a uneasy feeling I have after this purchase.

Hello @6580liese ,

What exactly do you mean? When you buy something, it is noted under My eBay > Buying - overview, where the seller is also displayed and you can also view details of the purchase. There you also have the option to go to "Contact seller", under further actions. If you do not receive your purchase, you can also initiate this with eBay and in the worst case, you will get your money back 😉

Best regards
Patrick

6580liese

·4 years ago

Unfortunately no, I called up the purchase details and can’t find a real name or the address anywhere. I tried it on the tablet with a normal login and through the app on my phone.

Kind regards

Ingrid

patrick@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@6580liese wrote:
Unfortunately not, I looked up the purchase details and can’t find a real name or the address at all. Tried it on the tablet with a normal login and through the app on my phone.

Many greetings

Ingrid

Hello @6580liese ,

unfortunately you won’t be able to reply anymore, because our Q&A session is over.
But if, for example, you buy from a business, the details are visible in every offer, stored as legal notice and with further info.

In the case of private sellers, in the event of a dispute, the only option left to you is to go through customer service. These contact details are not automatically passed on to you.

Best regards
Patrick

perfect-sally

·4 years ago · Edited

Article descriptions are still sometimes displayed incorrectly and this keeps happening again and again. This problem has already been pointed out as well, and nothing has been fixed.

voli-maus

·4 years ago

Hello @community-team@ebay ,

referring to this thread

Solved: Subject: 24-hour auction - item only visible after 24... - eBay Community

I also have the question why you can list items for a day, 24 hours, but the listing of the item often / usually takes up to 24 hours and longer?

patrick@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@voli-maus wrote:

Hello @community-team@ebay ,

referring to this thread

Solved: Subject: 24-hour auction - item only visible after 24... - eBay Community

I also ask the question why you can list items for one day, 24 hours, but the listing of the item often / usually takes up to 24 hours and longer?

Hello @voli-maus ,

thanks for the hint. I’ll take a closer look at the topic after our Q&A session.
I’ll also reply there if there’s anything to report.

Best regards
Patrick

miriam@ebay

eBay Team

Admin4 years ago · Edited

Community TeamView listings

@perfect-sally wrote:

Item descriptions are still sometimes displayed incorrectly, and this keeps coming up again and again. This issue has already been pointed out as well, and nothing has been fixed.

Thanks @perfect-sally! From now on, we'll be quicker if you send us the item number directly. At the moment, the view looks good in Chrome, Edge, and Firefox. We'll keep monitoring it!

Best regards
Miriam

perfect-sally

·4 years ago

How can it be that for about 2 weeks now, the same user can keep listing coronavirus tests again and again as a private seller??? Is that what eBay’s solidarity toward users who follow the rules looks like? Why are there no sanctions?

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

How is it possible that for about 2 weeks now, the same user as a private seller can keep posting COVID tests again and again??? Is this what eBay’s solidarity with users who stick to the rules looks like? Why are there no sanctions?

I already explained to you in previous Q&A sessions how we deal with serious policy violations. Have the listings already been reported via the item page, @perfect-sally? Listings that can be found under "recently viewed" may already have been ended by us. You only see that when you click on them.

Kind regards

Miriam

perfect-sally

·4 years ago

All of the listings were reported, but the seller in question or the sellers have been repeatedly posting tests for at least 2 weeks now. Sometimes even in completely inappropriate categories. That shows me that no sanctions were imposed if you can keep posting.

And when I report something, I also keep watching the listing and see whether anything was deleted 😉

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

All the offers were reported, but the relevant seller or sellers have been repeatedly posting test listings for at least 2 weeks now. Sometimes even in completely inappropriate categories. That shows me that no sanctions were imposed if they can still keep posting.

And when I report something, I also keep watching the listing and see whether anything was deleted 😉

Could you please give me an example item number, @perfect-sally, so that we can check thoroughly.

Best regards
Miriam

perfect-sally

·4 years ago

I can give you at least 2 names that keep posting tests or have posted them in the last few days and weeks, but I definitely can’t give article numbers for offers that have already been deleted.

perfect-sally

·4 years ago

Or actually, one has tests online again, and has been doing so almost daily for days and weeks now

284569689656

284569691717

I guess they think that in the wrong category it won't be deleted 😉

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

Or rather, someone has tests online again, and has been doing so almost daily for days and weeks

284569689656

284569691717

They probably think that in the wrong category it won't get deleted 😉

Thanks, that helps us - we'll take a look at the history and will sanction accordingly. You're welcome to report such activities to us via the community even outside of the Q&A session by mentioning us in your topics 😉.

Update 16/12/21: Whether there will be another restriction and which one it will be depends on the number of similar violations already committed. This is carried out automatically by the system and cannot be influenced by our employees. These offers have nothing to do with fraud, and we are continually working to remove offers as quickly as possible in the event of violations (in this case within 70 minutes).

Best regards
Miriam

perfect-sally

·4 years ago

If I buy, for example, a DHL parcel through the eBay shipping solution WITH proof, for €11.39, then it is only insured up to €35.00. If I buy the same thing from DHL on the website, for the same price, then it is insured up to €50.00.

Why is that? Why is there a difference on eBay?

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

If I buy a DHL parcel, for example, through the ebay shipping solution WITH proof, for €11.39, then it is only insured up to €35.00. If I buy the same thing from DHL on the website, for the same price, then it is insured up to €50.00.

Why is that? Why is there a difference on ebay?

Hello @perfect-sally! I’ll ask about this for you once more. Update to follow.

Update: Thanks to your report, we will make sure that validation takes place with DHL and that we offer the same service. The feedback has already been taken on board; we’re working on it.

Kind regards

Miriam

patrick@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@miriam@ebay wrote:

@perfect-sally wrote:

If I buy, for example, a DHL parcel through the eBay shipping solution WITH proof, for €11.39, then it is insured only up to €35.00. If I buy the same thing from DHL on the website, for the same price, then it is insured up to €50.00.

Why is that? Why is there a difference at eBay?

Hello @perfect-sally! I’ll ask again for you. Update to follow.

Update: Thanks to your report, we will make sure that a validation with DHL takes place and that we offer the same service. The feedback has already been taken on board; we are working on it.

Best regards

Miriam

Hello @perfect-sally ,

quick info for you. It has now been stored in the label platform, with the correct value.

Best regards

Patrick

perfect-sally

·4 years ago

On 13/12/2021, about every hour I had to solve captchas for identification! Once even identification with email and code number! I was on the same PC with the same browser the whole time. Why does something like that have to be necessary?

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

On 13/12/2021, about every hour I had to solve captchas for identification! Once even identification with email and code number! I was on the same PC with the same browser the whole time. Why does something like that have to be?

Thanks for reporting this observation, @perfect-sally! The prompt to enter the “Captcha” is intended to prevent our system from being abused by automated processes. That is why its validity is limited in time. I will pass on your user feedback on this once again afterwards.

Kind regards
Miriam

perfect-sally

·4 years ago

On 08.12.2021 you will again confirm your identity DURING the payment process. No wonder so many payments keep failing as reported. Please finally turn this off!

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

On 08/12/2021, you once again confirm your identity DURING checkout. No wonder there are always so many payments failing as reported. Please finally turn this off!

Hello @perfect-sally! The colleagues from technical support need a screenshot here, please - you're welcome to black out your personal data and provide it in the community as soon as this issue occurs again. Thanks! 🙂

Kind regards
Miriam

perfect-sally

·4 years ago

And I still have to log in again if I want to view the details of the purchase via the item. Can this finally be fixed after being brought up for weeks?

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

And I still have to log in again when I want to access the purchase details via the item. Can this not finally be fixed after weeks of bringing it up?

Hello @perfect-sally! This is a security measure; it may also be related to the fact that you automatically clear your internet data at regular intervals or use a VPN? At the moment I’m not aware of any further complaints about this, but I’ll be happy to pass on the feedback again.

Best regards
Miriam

perfect-sally

·4 years ago

No, a VPN is not being used because I know that ebay doesn't like that kind of thing 😉

My settings are still the same, but suddenly this started with the extra logins. My internet data is normally deleted when the browser is closed, and only in between if some site is causing problems. Strangely enough, such problem sites are found almost only on ebay

perfect-sally

·4 years ago

I’m aware that this message is slowly getting on your nerves, but this has been annoying me for weeks now and nothing is happening:

Print purchase details still only comes out in landscape, even though the printer is set to portrait. No changes possible while the “print window” is open. This has been going on for weeks now and nothing is happening!

miriam@ebay

eBay Team

Admin4 years ago

Community TeamView listings

@perfect-sally wrote:

I realize this message is starting to annoy you, but it's been annoying me for weeks now and nothing is happening:

Print purchase details still only comes out in landscape, even though the printer is set to portrait. No changes are possible while the “print window” is open. It has been like this for weeks now and nothing is happening!

Hello @perfect-sally and nice to hear from you again. I actually can't say anything more about this display. This week we added another user account to the bug ticket, we can't influence how long the change takes, but it will probably still take some time. How about you remind me again in the new year in the Q&A session for an update? 😉

Best regards
Miriam

perfect-sally

·4 years ago

OK, I’ll do that. It’ll stay on my list until it’s fixed anyway 😉

perfect-sally

·4 years ago · Edited

Hello team,

once again, the collected “works”:

I’m aware that this message is slowly getting on your nerves, but this has been annoying me for weeks now and nothing is happening:

Printing the purchase details still only comes out in landscape format even though the printer is set to portrait. No changes are possible while the “print window” is open. By now this has been going on for weeks and nothing is happening!

And I still have to log in again when I want to open the purchase details via the item. Can you not finally fix this after weeks of bringing it up?

-----------------------------------------------------------------------------------------------------------------

On 08.12.2021 you again confirm your identity DURING checkout. No wonder so many payments keep failing as reported. Please finally turn this off!

On 13.12.2021 I had to solve captchas about every hour for identification! Once even identification with email and code number! I was on the same PC with the same browser the whole time. Why does something like that have to be?

If I buy, for example, a DHL parcel with proof via the eBay shipping solution, for €11.39, then it is only insured up to €35.00. If I buy the same thing from DHL on the website, for the same price, then it is insured up to €50.00.

Why is that? Why is there a difference on eBay?

How can it be that for about 2 weeks now the same user can keep listing coronavirus tests again and again as a private seller??? Is that what eBay’s solidarity with users who stick to the rules looks like? Why are there no sanctions?

Item descriptions are still sometimes displayed incorrectly, and this keeps happening again and again. This problem has also already been pointed out, and nothing has been fixed.

steffi@ebay

eBay Team

Admin4 years ago · Edited

Community TeamView listings

@perfect-sally wrote:

Hello team,

once again, the collected “works”:

I’m aware that this message is starting to annoy you, but it’s been annoying me for weeks now and nothing is happening:

Printing purchase details still only comes out in landscape format even though the printer is set to portrait. No changes are possible while the “print window” is open. This has been going on for weeks now and nothing is happening!

And I still have to log in again if I want to access the purchase details via the item. Can’t this finally be fixed after being mentioned for weeks?

-----------------------------------------------------------------------------------------------------------------

On 08/12/2021 you again ask to confirm your identity DURING checkout. It’s no wonder that so many payments keep failing, as reported. Please turn this off once and for all!

On 13/12/2021, about every hour I had to solve captchas for identification! Once even identification with e-mail and code number! I was at the same PC with the same browser the whole time. Why does something like that have to be necessary?

If I buy, for example, a DHL parcel with tracking through the ebay shipping solution for €11.39, then it is only insured up to €35.00. If I buy the same thing from DHL on the website, at the same price, then it is insured up to €50.00.

Why is that? Why is there a difference on ebay?

How can it be that for about 2 weeks now the same user as a private seller can keep listing coronavirus tests again and again??? Is that what ebay’s solidarity with users who follow the rules looks like? Why are there no sanctions?

Item descriptions are still partly displayed incorrectly and this keeps happening again and again. This problem was also already pointed out and nothing has been fixed.

Hello @perfect-sally - it would be great if you could split the questions into separate posts so that we can divide up the replies and respond faster 😉. Thanks a lot!

community-team@ebay

eBay Team

OP4 years ago

Welcome 🤗 - to be able to answer your questions more quickly, we ask you to ask one question per post. Of course, you can post as many questions as you like in the eBay Q&A session - that's even what we'd like you to do!

We look forward to it

Your eBay Community Team