💬 Welcome to the general eBay Q&A session on 16/04/2025 at 2:00 PM

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

20 comments

oskar_der_wikinger

·1 year ago

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Hello community team,

I don’t have a question today to annoy you with.

With just a little time before the end of the workday, I’d just like to wish the team a happy Easter, together with your loved ones.

selina_b@ebay

1 year ago

Community Support TeamView listings

@oskar_der_wikinger wrote:

Hello community team,

today I don't have a question to annoy you with.

I'd just like to wish the team a happy Easter with your loved ones, this close to the end of the workday.

@oskar_der_wikinger Thank you so much, we wish you the same 🤗♥️

Best regards

Selina

miriam@ebay

Admin1 year ago

Community TeamView listings

Thanks for your questions today! Should there still be any questions that need to be answered by the next eBay Q&A session, or if there wasn’t enough time for another post / reply (or we accidentally missed a post), please start a new topic and tag us as follows if you need our support:

@miriam@ebay

@patrick@ebay

and @steffi@ebay from 22.04.2025 also for all eBay community-related questions

Kind regards

Miriam

rhenania1

·1 year ago

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Hello,

I tried to request a purchase cancellation, but it was rejected by the seller. Under the distance selling law, do you have the right to request a purchase cancellation informally within 14 days?

Item number: 205344309065205344309065

Out of curiosity, I clicked on return, even though the item hadn’t even been shipped at that point... Now I can’t undo the return...

The virtual assistant is useless in this case, and callbacks are limited to Germany, Switzerland, or Austria... But the seller and I are in another EU country...

I’d be very grateful for any help...

Kind regards from Malta

Pierre Kemmler

miriam@ebay

Admin1 year ago

Community TeamView listings

@rhenania1 wrote:

Hello,

I tried to cancel a purchase, but it was rejected by the seller. Under the distance selling law, don't you have the option to request a purchase cancellation informally within 14 days?

Item number: 205344309065205344309065

Out of curiosity, I clicked on return, even though the item hadn't even been shipped at that point... Now I can't cancel the return...

The virtual assistant is useless in this case, and callbacks are limited to Germany, Switzerland, or Austria... But the seller and I are abroad in the EU...

I would be very grateful for any help...

Kind regards from Malta

Pierre Kemmler

Hello @rhenania1 and thanks for your question! As soon as you have received the item, you can exercise your right of withdrawal and then return the item via the return request.

If you'd like to call from outside the EU, you'll find our international phone number in our legal notice.

I'm confident that the situation with the seller can be finally resolved, and I wish you a successful reversal of the transaction! 🙂

Best regards

Miriam

olavgo13eba

·1 year ago

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Hello! Glad that the no-longer-available rabbit hutch or rather the non-offer was finally removed after many reports etc., but why exactly defamation is being alleged here remains unanswered.

Also still unclear: Please, why is the seller allowed to offer the reported unique items twice (such as the many paintings by

Jungnickel)? Will I get an answer about that this time? After all, it’s not an isolated case and eBay could already automatically check identical photos when creating/uploading and block them if necessary or something like that.

Regarding the appeal (2-192908147220), it was also stated: »Wrong decision, because this is a plain mass offset print, as the halftone dots in the article photo prove. Lithographs are elaborate hand prints that cannot contain halftone dots«. Yet supposedly no violation of policy. Please, why?

Fish from a pond are apparently allowed according to the reporting department, even though the contract does not mention that the pick-up people each have to bring an aquarium. Why?

patrick@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Hello! Nice that the no-longer-available rabbit hutch, or rather the non-offer, was finally removed after many reports etc., but why exactly defamation is being alleged in the process remains unanswered.

Also unclear: Please why is the seller allowed to offer the reported unique items twice (such as the many paintings by

Jungnickel)? Will I get an answer about this this time? It’s not an isolated case, and eBay could already automatically check identical photos when creating/uploading and block them if necessary or something like that.

Regarding the appeal (2-192908147220), it was also stated: »Wrong decision, as this is a plain mass-offset print, as the halftone dots in the item photo prove. Lithographs are labor-intensive hand prints that cannot contain halftone dots«. Still allegedly no violation of principle. Please why?

Fish from a pond are apparently permitted according to the reports department, although the contract does not mention that the collectors must each bring an aquarium. Why?

Hello @olavgo13eba ,

As has been answered so many times before, we unfortunately can’t provide any information on this.
We also can’t recommend anything other than reporting the item.

Best regards

Patrick

olavgo13eba

·1 year ago

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Thanks, that would finally mean that neither objections nor reports make any sense and sellers should ideally list everything at least twice. In the Q&A session, it was promised that they would look into the matter, but apparently it was just hot air again. Extremely annoying! How long will it take until the AI they supposedly are working on takes over the job?

patrick@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

Thanks, that would ultimately mean that neither objections nor reports make any sense and sellers should preferably list everything at least twice. During the Q&A session, they had promised to look into the matter, but apparently it was just hot air again. Extremely annoying! How long will it take until the AI they’re supposedly working on takes over the job?

Hello @olavgo13eba ,

based on our processes, we can only recommend that you report the item. That is not to say that we do not take your questions or concerns seriously. Information is generally not provided, as you have surely experienced many times already. Adjustments are always being made to naturally filter various offers or improve the processes. Our forwarding to the respective teams is also always helpful, including yours over the last few weeks. But here, the best answer really is: please simply report the respective item.

Best regards

Patrick

olavgo13eba

·1 year ago

View listings

We think that's a bit thin. Whether it's a snake or value-adding information about a copyright holder, far too often you have to report it and object at least four times, yes, even communicate here, which by now also leads to nothing. The answer is we're striking and asking animal welfare what they think of statements like that.

patrick@ebay

Admin1 year ago

Community TeamView listings

@olavgo13eba wrote:

We find that a bit thin. Whether it’s a strangling snake or value-adding information about an author, far too often you have to report it and appeal at least four times, and even communicate here, which by now doesn’t lead to anything either. The answer is that we’re striking and will ask animal welfare how they find such statements.

Hello @olavgo13eba ,

many thanks nevertheless for your participation today.
Even if it didn’t go to your satisfaction.

Best regards

Patrick

olavgo13eba

·1 year ago

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This isn’t about my satisfaction here; otherwise we wouldn’t, for example, have had more than 200 animals removed in the last few months.

Anonymous User

·1 year ago

Hi,

my account was restricted because I hadn't yet entered the VAT number. I received a link from you to add it later. I enter my number correctly there, but the page doesn't work. The same error is always displayed, roughly: This function cannot currently be used."

This has already been the case for two weeks.

Apparently there is an interface error here.

Can you help me?

Thanks

selina_b@ebay

1 year ago

Community Support TeamView listings

@Anonymous wrote:

Hi,

my account was restricted because I hadn't yet entered the VAT number. I got a link from you to add it. There I enter my number correctly, but the page doesn't work. The same error is always shown, something like: This function cannot currently be used.”

It's been like this for two weeks already.

Apparently there's an interface error here.

Can you help me?

Thanks

Hello @Anonymous,

thanks a lot for your question. Have you tried it with a different browser?

Alternatively, you can use the following path to enter the VAT identification number:

Please log in to your eBay account.
Move the mouse to the top left over "Hello blu4fresh" and click on "Account settings".
Under "Sell", click on "Seller settings".
Under "Your buyers" you can enter the VAT ID number.

Kind regards

Selina

Anonymous User

·1 year ago

Hi,

I just tried that. I end up on the same page and the same error is shown. I also tried it with a different browser. The same error is always shown.

Can you help me out?

selina_b@ebay

1 year ago

Community Support TeamView listings

@Anonymous wrote:

Hi,

I just tried that. I end up on the same page and the same error is displayed. I also tried it with a different browser. The same error is always displayed.

Can you help me out?

@Anonymous you don't have a space between/after it either?

It's the VAT identification number you enter, not your personal tax number?

Best regards

Selina

Anonymous User

·1 year ago

Yes, I've known my VAT number for years and use it every month. The number is correct.

selina_b@ebay

1 year ago

Community Support TeamView listings

@Anonymous wrote:

Yes, I’ve known my VAT number for years and use it every month. The number is correct.

@Anonymous You’ll receive an email from me shortly. Please reply to it and send us a screenshot of the full screen, including the error message.

Best regards

Selina

miriam@ebay

Admin1 year ago

Community TeamView listings

Hello everyone - let’s get started - today with @patrick@ebay, @selina_b@ebay and me! 🤗

Best regards

Miriam