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💬 Welcome to the general eBay Q&A session on 16/08/2023 at 2:00 PM
Hello everyone and ❤️ welcome to the eBay Q&A session with the eBay Community Team.
Since we don’t have a specific topic this week, please feel free to post your general buying or selling questions here.
You’re also welcome to message @steffi@ebay with topics that should get a whole Q&A session.
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The eBay Q&A session format mirrors the format of our Community discussion forums, where all posts appear chronologically. The Community Team answers each incoming question in that order and then quotes the original question in the respective reply. This quote and the reply appear later chronologically and thus further down.
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Kind regards,
Your eBay Community Team
steffi@ebay
I’d like to thank you for today’s Q&A session. If any questions still come up that you’d like clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / an answer, please open a new topic about it and tag me like this:
@steffi@ebay
Of course, you can also ask me questions about your community account or the community itself via a @steffi@ebay
bruzzelkracher
·2 years agoI can no longer select the condition refurbished for items, is that only possible for business sellers now?
Whether that makes sense if Mami's sewing shop is allowed to do that with hi-fi equipment, or how do you see it?
steffi@ebay
Hello @bruzzelkracher, the program has been restricted to a selected group of sellers. We plan to expand the program to more sellers and categories very soon. In the meantime, you can fill out our application form to apply for inclusion in the program “Seller Refurbished (Seller Refurbished)”.
You can also find more info about the program here.
I hope I could help you.
rest-fest
·2 years agoI
I work with a third-party tool certified by ebay with API access = BayOrganizer from Aborange.
Reading in the sales works, but after assigning the invoice number, the shipping mark, entering the tracking number and the subsequent transfer (upload) to ebay, the error shown in the image appears.
Error code 21919444
According to aborange, an ebay problem. Who can this be explained to so it gets fixed? The phone support already fails at simpler tasks.
steffi@ebay
Hello @rest-fest, so that I don’t fail, I’m trying to find the right contact person for this. As soon as I know more, I’ll get back to you here!
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18.08
Hello @rest-fest, unfortunately only the experts directly from tech can help here. Please contact the customer service of the eBay Developers Program in English.
steffi@ebay
Welcome to the eBay Q&A session! Today I'm here for you 😍.
perfect-sally
·2 years agoHi Steffi
there are more and more reports again about the weird view, which I think was already discussed here.
I had already “complained” about it once too, but it keeps popping up again and again.
Huge images, you can’t see the shipping costs without scrolling and the “more items from the seller” and “more info” sections are shifted too.
Sometimes it appears, then the next day it’s normal again, a few days later it starts again....
Is anything about this known at eBay and is it maybe being worked on at full speed 😂 ?
steffi@ebay
Hello @perfect-sally, well, I certainly hope that if it is known, they’re already working on it. But just to be safe, I’ll ask the colleagues in tech directly!
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18.08
Hello @perfect-sally, the colleagues in tech would need more details, such as which browser this view occurs in, or whether only the item page is affected, or all listings? Maybe you could please write that to me once in our Mentors Lounge? Thank you very much
petersmodellbahnstuebchen
·2 years agoHi @steffi@ebay
I already posted the thread "Rounding differences ?? with price suggestions" on 03/08/23 in the forum for business sellers, but unfortunately haven’t received a reply from you yet:
"
Hi,
For some time now, eBay has been automatically accepting price suggestions that are just below the price that should be automatically rejected. It’s only a few cents, but the system should still calculate currencies accurately to 2 decimal places
Example: eBay item no.:203824103478
Buy It Now price: € 7.10
Automatically accept price suggestions from € 6.40
Automatically reject price suggestions under € 6.40
Sale with order 19-10360-78323 for € 6.37
It almost looks like the system is rounding price suggestions to one decimal place.
Has anyone here in the forum had something similar, or any idea what could be causing it?
Could you please have this checked and have the cause of the rounding identified?
Many thanks and best wishes from the Baltic Sea
Peter
steffi@ebay
Once again hello @petersmodellbahnstuebchen Peter, I can confirm that eBay does not round the amount. In your case, for example, I was able to verify that it was confirmed by you that you want to offer the item to all watchers for 6.37 EUR.
You may not have been aware of that, so you can find here all the important information about sending offers to interested buyers.
rest-fest
·2 years ago@steffi@ebay
I’ve now posted a question about an eBay case twice. Gone both times. Was that my mistake or was it deleted?
steffi@ebay
oh let me quickly check @rest-fest
steffi@ebay
nothing was deleted on our side @rest-fest
rest-fest
·2 years agoThe text was just there as message 10... and now it's gone again. I don't understand it. I documented it here this time as a screenshot:
steffi@ebay
could you please send me a screenshot of the view with the defect, since I can't see one in the Uwid account
@rest-fest
steffi@ebay
@rest-fest, please start a new thread about this and tag me so we can sort it out. Thanks a lot
petersmodellbahnstuebchen
·2 years agoMoin @steffi@ebay
another thread that is still open:
Change to the return policy by Ebay from 29/07/23
Moin @miriam@ebay , moin @steffi@ebay
when checking my terms and conditions, I noticed that around 9,900 of my 11,500 active listings are now linked to a new return policy created by Ebay.
Previously, all of my listings were assigned to return policy 46892917 (= standard policy)
Why was this done and why is Ebay interfering with my return policies?
Why am I not informed about this as a seller?
Best regards from the Baltic Sea
Peter
Do you have any new info on this from your side?
Best regards from the Baltic Sea
Peter
steffi@ebay
Hello @petersmodellbahnstuebchen Peter, as soon as I have finished my research, I will reply to you in your thread 🤗. Since I am currently on my own, I ask for a little patience here. Thank you
steffi@ebay
I just asked once more for a response for you @petersmodellbahnstuebchen Peter. As soon as I get it, I'll write here again.
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18.08
Hello @petersmodellbahnstuebchen Peter, we have looked into the problem and can say in the result that a business policy is automatically created in an individual case when at least one item from the total number of items - which are assigned to a business policy - has been revised - whereby the individual item - this can also affect several - cannot be assigned directly to the respective existing or newly created business policy.
Reasons can be:
I hope that helps you.