💬 Welcome to the general eBay Q&A on 16/11/22 at 2:00 PM

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eBay Team0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

12 comments

steffi@ebay

Admin3 years ago · Edited

Community TeamView listings

Patrick and I would like to thank you for your questions today. If any uncertainties do still come up that you’d like clarified before the next eBay Q&A session, please open a new topic for them and tag the eBay Community Team as follows:

@patrick@ebay

@miriam@ebay

and me for all eBay community-related questions

@steffi@ebay

Of course you can also ask me questions about your community account or the community itself via a @steffi@ebay

duckburg

·3 years ago

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my question from last week:

In reply to duckburg

‎09-11-2022 14:57 - edited ‎11-11-2022 15:13

@duckburg wrote:
There seem to be more and more cases lately where a buyer is unable to request a total amount with the correct shipping costs.
In some cases, the “Request total from seller” button doesn’t appear at all in checkout (for purchases on a phone), and in others the button is visible but not clickable. The buyer is then shown the (wrong!) info that combined shipping isn’t possible because a discount has already been granted.
Point 1: what does combined shipping have to do with a granted discount? NOTHING…
Point 2: in most cases, these weren’t even discounted items, but items at regular price. So this info to the buyer is simply wrong! This way, the problem is dumped on the seller!
Why can’t eBay just manage to make checkout clear and, above all, FUNCTIONAL for buyers?

Thanks for letting us know, @duckburg. Could you please provide us with the affected item numbers? (Note: the question session will close in 3 minutes; otherwise, please feel free to post in a separate topic

)

11/11/2022: A quick update, since no new topic has been opened yet, @duckburg: it is currently still not possible via the eBay app to request the total amount. We also can’t say when and with which version this will hopefully work in the future; I have passed on your wish for this option.

The system is designed so that no total amount can be requested if a discount has already been granted for these items. A better option would be to set up shipping discounts that are automatically applied as soon as a person buys multiple items from you. This way, the shipping discounts are automatically deducted, and you don’t have to send an adjusted invoice again

and my addition to that from today:

So it’s not worth pointing out problems here.
- it doesn’t work via the app => we already know that
- the system is designed so that no total amount can be requested if a discount has already been granted => nonsense, there are plenty of examples of items purchased where NO discount was granted. Still doesn’t work...
- the better option shipping discounts => I already use that... but it doesn’t help if the buyer pays for each item separately... and it doesn’t work at all, for example, if a buyer wants to buy one regular item and one item from a price suggestion...

Conclusion: the problem is known, but it isn’t being fixed because eBay is making good money from the additional fees.... 😞

patrick@ebay

Admin3 years ago

Community TeamView listings

@duckburg wrote:

my question from last week:

In reply to duckburg

‎09-11-2022 14:57 - edited ‎11-11-2022 15:13

@duckburg wrote:

These days there are again more and more cases where a buyer is unable to request a total amount with the correct shipping costs.

In some cases, the button “Request total from seller” doesn’t appear at all in checkout (for purchases on mobile), and in some cases the button is visible but can’t be clicked. The buyer is then shown the (incorrect!) info that combined shipping is not possible because a discount has already been granted.
Point 1: what does combined shipping have to do with a discount that was granted? NOTHING…

Point 2: in most cases these weren’t even reduced items, but items at the regular price. So this info given to the buyer is simply and plainly wrong! This way the problem is being dumped on the seller!

Why can’t eBay simply make checkout clear for buyers and, above all, FUNCTIONAL?

Thanks for reporting this to us, @duckburg. Could you please provide us with the affected item numbers? (Note: the Q&A session closes in 3 minutes; otherwise, please feel free to post in a separate topic

)

11.11.2022: A brief update, since no new topic has been opened yet, @duckburg: it is currently still not possible to request the total amount via the eBay app. We also cannot say when and with which version this will hopefully work in the future; I have passed on your wish for this option.

The system is designed so that no total amount can be requested if a discount has already been granted for these items. A better option would be to set shipping discounts that are applied automatically as soon as a person buys multiple items from you. This way, the shipping discounts are automatically deducted, and you do not have to send an adjusted invoice again

and my addition to that from today:

So you might as well save yourself the trouble of pointing out problems here.
- via app it doesn't work => we already know that
- the system is designed so that no total amount can be requested if a discount has already been granted => nonsense, there are enough examples of purchased items for which NO discount was granted. It still doesn't work...
- the better option shipping discounts => I already use that... but it doesn't help if the buyer pays for each item separately... and it doesn't work at all, for example, if a buyer wants to buy a regular item and an item from a price offer...

Conclusion: the problem is known, but it is not being fixed because eBay earns well from the additional fees.... 😞

Hello @duckburg ,

since Miriam is not here today, I’ll gladly reply. As you could read, an answer was added on 11/11. Even if the answer doesn’t satisfy you, we will still pass on your frustration. As the saying goes, hope dies last, and who knows what 2023 will bring us.

Best regards

Patrick

siedler70_0

·3 years ago

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Can someone tell me why I can't send a message to customer service. I filled in all the fields and when I click send, nothing happens

patrick@ebay

Admin3 years ago

Community TeamView listings

@siedler70_0 wrote:

Can someone tell me why I can't send a message to customer service. I have filled out all the fields and when I click send, nothing happens

Hello @siedler70_0 ,

what exactly are you trying to do, i.e. what steps are you taking? Actually, customer service can only be reached by phone. Or are you trying to write to the expert chat? Unfortunately, that's not customer service, or an eBay employee.

Best regards

Patrick

siedler70_0

·3 years ago

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I wanted to report a seller, she regularly cancels purchases when too little money was bid. RegardsSent from my Galaxy

patrick@ebay

Admin3 years ago

Community TeamView listings

@siedler70_0 wrote:
I wanted to report a seller, she regularly cancels purchases when too little money has been bid. Regards Sent from my Galaxy

Hello @siedler70_0 ,

maybe you'll get further with this page: Report a problem with a seller

Best regards

Patrick

esmeralda550

·3 years ago

View listings

why are Chinese sellers not finally prohibited from creating shipment tracking numbers and then waiting for days before shipping, or from giving German addresses and then the goods come from China.

That is not only annoying, but also misleading, because if I only want to buy from Germany or the EU and tick that option too, my wish should be respected.

patrick@ebay

Admin3 years ago

Community TeamView listings

@esmeralda550 wrote:

why is it not finally forbidden for Chinese sellers to create tracking numbers and then wait days before shipping, or to give German addresses and then have the goods come from China.

That is not only annoying, but also misleading, because if I only want to buy from Germany or the EU and click that accordingly, my wish should be respected.

Hello @esmeralda550 ,

you are probably referring to order no.: 02-09291-21507

So the purchase was on 1/11 and delivery on 5/11, that shouldn’t be a problem, right? On every product page you can check the legal information beforehand at the bottom, including the return conditions. If this is a different order no., please let me know again.

Best regards

Patrick

bootyooty

·3 years ago

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welcome 😊

steffi@ebay

Admin3 years ago

Community TeamView listings

@bootyooty wrote:

welcome 😊

@bootyooty 😍

steffi@ebay

Admin3 years ago

Community TeamView listings

Warm welcome 🤗 today Patrick is handling eBay questions and I’m responsible for the community questions.