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eBay Team0 View listings

Posted 2 years ago · Edited 1 year ago·Last reply 2 years ago

17 comments

myeatnordic

·2 years ago

View listings

Hi,

thanks for answering our questions from the last Q&A so well, and so we’ll go straight on with......

We recently noticed that the correct VAT rate is not being calculated when selling to other EU countries.

For example: food was sold to Poland, where it is subject to a VAT rate of 0%, but the invoice was shown with a tax rate of 7%.

What could this be due to, or could it be changed manually? The option to add VAT to the products is only optional anyway, and 7% is entered there for Germany. There are no other options there for a variable VAT rate (depending on the country of the buyers).

Bye, and see you.

MyEatNordic

miriam@ebay

Admin2 years ago

Community TeamView listings

@myeatnordic wrote:

Hello,

thanks for answering our questions from the last Q&A so well, and so let’s continue right away with......

We recently noticed that when selling to other EU countries, the correct VAT rate is not being calculated.

For example: food was sold to Poland; these are subject to a VAT rate of 0%, but the invoice was shown with a tax rate of 7%.

What could be the reason for this, or could this be changed manually? The option to add VAT on the products is only optional, and 7% is entered there for Germany. There are no other options there for a variable VAT rate (depending on the buyer’s country).

Bye for now, and see you.

MyEatNordic

Hello @myeatnordic! As an eBay employee, I am not allowed to offer tax advice and therefore recommend discussing your plans with a tax advisor specialized in EU trade.

Tax rates do apply, but outside these situations, eBay does not adjust the tax rates. eBay itself has no information about the net value, so please be sure to state the gross price.

I hope this already helps, and we wish you all the best in resolving this situation!

Kind regards

Miriam

myeatnordic

·2 years ago

View listings

Hi,

@miriam@ebay we have done that, but eBay's invoicing system includes the VAT, and then it is incorrect.

We know that you are not tax advisors and are not allowed to do that, but this is purely about behavior on the eBay platform.

The customer from, for example, Poland buys and automatically receives an invoice with a tax rate that we have entered for the items.

If we don't enter one, does the customer then automatically get an invoice without VAT shown? As a commercial seller, that is not lawful.

So the question is how we should behave on eBay, or what we can do so that eBay's system issues a correct invoice.

Should we manually create a second invoice every time and send it to the customer afterward?

Can we enter correct or separate tax rates for each country somewhere?

Should we leave the VAT, which can optionally be specified for each item, blank so there are no problems?

eBay has to know what happens then when you leave it blank.

Again, this is not about tax advice, but only about what happens on eBay and what the system does; I think it has been misunderstood.

Bye for now, and see you.

MyEatNordic

miriam@ebay

Admin2 years ago

Community TeamView listings

@myeatnordic wrote:

Hi,

@miriam@ebay we did that but the eBay invoicing system includes VAT and then it is incorrect.

We know that you are not tax advisors and are not allowed to give tax advice, but this is purely about behavior on the eBay platform.

The customer from e.g. Poland buys and automatically receives an invoice with a tax rate that we entered on the items.

If we don't enter one, does the customer then automatically get an invoice without VAT shown? That is not legal for a commercial seller.

So the question is how we should behave on eBay or what we can do so that the eBay system issues a correct invoice.

Should we manually create a second invoice every time and send it after the customer?

Can we enter correct or separate tax rates for each country somewhere?

Should we leave the VAT that can optionally be specified for each item blank so that there are no problems?

eBay must know what happens then when you leave it blank.

Again, this is not about tax advice, only about what happens on eBay and what the system does, I think it was misunderstood.

Bye, and see you.

MyEatNordic

Thanks for the feedback, @myeatnordic. I’d be happy to discuss the whole thing again with a colleague who specializes in tax questions here with us; he’ll be back tomorrow. After that, I’ll add my answer to you here 🙂.

I hope that’s okay for you.

Update 18.04.2024: We’d be happy to address your questions a bit more specifically again, as far as we’re allowed to:

"The customer from e.g. Poland buys and automatically receives an invoice with a tax rate that we entered on the items. If we don't enter one, does the customer then automatically get an invoice without VAT shown?"
eBay does not automatically send invoices to your customers. Invoices are always sent by the sellers. When printing invoices via eBay, the VAT rate that you stored in the listing is always included. There is an exception for situations in which eBay has to collect and remit VAT.

"Should we manually create a second invoice every time and send it after the customer?"
One possible solution would be not to send a second invoice, but only one without the eBay invoice printout. Your customers only see that the price is a gross price; they will not be shown which tax rate is stored in the listing.

"Can we enter correct or separate tax rates for each country somewhere?"
No, but you could actively list the items on a country page and only ship to countries that have the same tax rate (second possible solution).
"Should we leave the VAT that can optionally be specified for each item blank so that there are no problems?"
For listings placed on eBay.de, we refer you to our legal portal > Obligations under the Price Indication Ordinance

If you still have any questions about this, feel free to open a new topic in the business sellers section.

Kind regards

Miriam

miriam@ebay

Admin2 years ago

Community TeamView listings

The @community-team@ebay would like to thank you for today’s Q&A session. If any questions still come up that you’d like to have clarified before the next eBay Q&A session, or if you didn’t have enough time for another post / answer, please open a new topic and tag the eBay Community Team or someone from our Community Support Team as follows:

@patrick@ebay

@miriam@ebay

and @steffi@ebay for all eBay community-related questions

Thanks and see you next week!

Miriam

itec-systems

·2 years ago

View listings

the next piece of harassment from Ebay:

You had a high rate of not received items in Mar 2024

As already mentioned a thousand times, it’s the dumbest statistic Ebay has, containing absolutely unjustified entries. Buyers open cases on items that were shipped with tracking numbers and marked as delivered, only for it to later turn out that the package was left with the neighbor or the priority shipment actually arrived a day later. None of that would be so bad IF EBAY WOULD JUST REMOVE THE ENTRY RETROACTIVELY!

But no, it stays as an unjustified entry without the buyer being able to do anything about it! Is that Ebay seller protection?!

patrick@ebay

Admin2 years ago

Community TeamView listings

@itec-systems wrote:

the next harassment from Ebay:

You had a high rate of not received items in Mar 2024

As has been mentioned countless times, it's the dumbest statistic Ebay has, containing completely unjustified entries. Buyers open cases on items that were shipped with tracking numbers and marked as delivered, only for it to later turn out that the shipment was left with the neighbor or that the priority shipment only actually arrived a day later. None of that is such a big deal IF EBAY WOULD JUST REMOVE THE ENTRY RETROACTIVELY!

But no, it stays as an unjustified entry, and as a buyer you can't do anything about it! Is that Ebay seller protection?!

Hello @itec-systems,

we have answered this many times in the Community. Unfortunately, this entry cannot be removed from the system. I can only tell you that we have already pointed out that once a case has been opened, regardless of how it ends, the entry still remains and there is currently no technical solution for this.

Best regards

Patrick

itec-systems

·2 years ago

View listings

Hello Patrick, but you can see yourself that the entry is unjustified, can't you?

How about actually passing that on and getting a reassessment started?

Technically, that should certainly be very easy to implement. Just like you can file defect complaints.

Here, sellers are clearly being disadvantaged without reason and cannot protect themselves.

I also won’t get tired of bringing this up in the future, because in my eyes it’s an absolute outrage.

patrick@ebay

Admin2 years ago

Community TeamView listings

@itec-systems wrote:

Hello Patrick, but you can see for yourself that the entry is unjustified, can't you?

How about passing that along and pushing for a rethink?

Technically, that should certainly be very easy to implement. Just like you can make defect claims.

Here, sellers are clearly being disadvantaged without reason and cannot protect themselves.

I also won't stop bringing this up in the future, because in my opinion it is absolutely outrageous.

Hello @itec-systems,

we already have, as I wrote. It cannot be removed technically, not even manually. Unfortunately it was built / programmed in such a way that no one can remove / delete it.

P.S. Please don't compare it with a real defect; the entry is always counted / recorded in every case.

Best regards

Patrick

itec-systems

·2 years ago

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Okay, then it should just stay as it is, but without the risk that it affects the refurbished status. Or they should set the stupid limit much higher. But as it stands now, as a seller you are being unfairly portrayed worse than you actually are.

kan_guru10

·2 years ago

View listings

Good day,

The shipment status of my parcel in the USA has not changed since 12/02/24. DHL replied to my inquiry request by email that the parcel was handed over to the recipient or an authorized person on 03/04/2024. How can I forward this DHL email to eBay so that my amount is paid out?

Thank you!

Irene

miriam@ebay

Admin2 years ago

Community TeamView listings

@kan_guru10 wrote:

Good day,

The shipment status of my package in the USA has not changed since 12/02/24. DHL replied to my inquiry by email that the package was handed over to the recipient or an authorized recipient on 03/04/2024. How can I forward the DHL email to eBay so that my amount is paid out?

Thank you!

Irene

Welcome to our community, @kan_guru10, and glad you’re here today! I’m sorry to see that there has been a problem with this transaction and that you still seem to be waiting for your payout.

We can review the payment hold if you please send us the proof of delivery by email. You can find our email address in the legal notice. I hope the situation can be resolved quickly and wish you many more successful transactions on eBay! 🙂

Update 18/04/2024: To close this out, I can share that the payout was successfully initiated today, after my colleague specializing in payment processing made a clarifying callback yesterday.

Kind regards

Miriam

miriam@ebay

Admin2 years ago

Community TeamView listings

Let's get started - welcome to our Q&A session, today with @patrick@ebay and me! 🤗

Best regards

Miriam

mucki142

·2 years ago

View listings

Hi, who can I contact by email at eBay if I have problems with the company bestmatchtool. The MP3 player with order no. 06-10625-42928 item 185607634055 for 20.16, delivered 6.10.2023, is defective. It can no longer be charged. and I want to file warranty/guarantee claims. I only received a reply to my emails once, in incomprehensible German. No response to a deadline notice.

I now want my money back.

Thanks in advance Wolfgang

patrick@ebay

Admin2 years ago

Community TeamView listings

@mucki142 wrote:

Hi, who at eBay can I contact by email if I'm having problems with the company bestmatchtool. The MP3 player with order no. 06-10625-42928 item 185607634055 for 20.16 delivered on 6.10.2023 is defective. It no longer charges. and I want to file the warranty/legal claims. I only received one reply to emails, in incomprehensible German. No response to a deadline.

I want my money back now.

Thanks in advance Wolfgang

Hello @mucki142,

unfortunately, eBay can't help you with that. Regarding warranty and guarantee, you need to contact the seller or the manufacturer. It is no longer possible to open a return case.

Legal information for business sellers - warranty and guarantee

Best regards

Patrick

carino-koeln

·2 years ago

View listings

Hello @miriam@ebay

it’s about the “Visit shop” button. In the old view, it can be clicked easily on the right. Now there is only the option “View more items” to find there. This includes the categories provided by ebay.

To view all items in my categories, the customer would have to visit the shop. The categories there are also sorted by company. What use is a breakdown by “seasonal decor”, “Christmas and tree ornaments” and whatever else they’re called, if the customer collects items from a certain company and for that reason I have created a separate category exclusively with items from that company.

Maybe I’ve overlooked something. In the new view, I can only find the button below the description, at the bottom right, where nobody looks anymore.

Why is the button not still at the top right or, ideally, in the description.

Until about two years ago, the custom categories were still on the left side, in the description.

Now they are hardly to be found.

Kind regards

Ute

miriam@ebay

Admin2 years ago

Community TeamView listings

@carino-koeln wrote:

Hello @miriam@ebay

it's about the “Visit shop” button. In the old view, it can be easily clicked on the right. There, the only option now is “View more items.” This includes the categories specified by eBay.

To view all items in my categories, the customer would have to visit the shop. The categories there are also sorted by company. What good is a division into “seasonal decor,” “Christmas and tree ornaments,” and whatever else they’re called if the customer collects items from a specific company and, for this reason, I have created my own category exclusively with items from that company.

Maybe I’ve overlooked something. In the new view, I can only find the button under the description, at the bottom right, where nobody looks anymore.

Why isn’t the button still at the top right or, ideally, in the description.

Until about two years ago, the custom categories were still on the left side, in the description.

Now they are hardly to be found.

Best regards

Ute

Hello @carino-koeln and thanks for letting us know that the button for your shop on the new view of the item pages isn’t prominent enough for you. We know that more people are currently being switched to the new item view, and the further development of the optimized views often depends on your responses, which are being closely monitored.

In the past, it has proven effective to share feedback on innovations like this via the feedback icon on the respective item page. @patrick@ebay and I also take your latest feedback with us and pass it on to the project team later this week.

Best regards

Miriam