💬 Welcome to the general eBay Q&A session on 18/02/2026 at 2:00 PM

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With the eBay Community Team & the Community Support Team

Hello everyone and ❤️-ly welcome to today’s eBay Q&A session!

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community-team@ebay eBay Team

eBay Team0 View listings

Posted 6 months ago · Edited 6 months ago·Last reply 6 months ago

12 comments

grohbacher

·6 months ago

View listings

Good day,

I’d also like to know something:

On the review pages, the number of changed reviews is also mentioned. What period does this number refer to? the last 12 months? the current calendar year? or the entire registration period?

Thanks

steffi@ebay

Admin6 months ago

Community TeamView listings

@grohbacher wrote:

Good day,

I’d like to know something too:

On the rating pages, the number of changed ratings is also mentioned. What period does this number refer to? the last 12 months? the current calendar year? or the entire registration period?

Thanks

Hello @grohbacher, the number of changed ratings on the rating pages refers to the last 12 months and not to the entire registration period. I hope that helps you further 👍

feelgooddealssh

·6 months ago

View listings

Hello dear @community-team@ebay ,

we are having problems with combined shipping. It is activated on our end, but whenever a buyer goes to request combined shipping, they receive an error message. I had already spoken with the hotline once and we went through our settings together, and the employee said that everything was set up correctly on our side. Back then, we assumed it was because the buyer was from Israel and there might be restrictions there. But now we’ve had the same problem again with a customer from Greece. He kindly sent me a screenshot of the message (attached). I also took a screenshot of our settings. It would be great if we could solve the problem - because sending back the shipping costs that were paid too much afterwards every time is quite inconvenient.

patrick@ebay

Admin6 months ago

Community TeamView listings

@feelgooddealssh wrote:

Hello dear @community-team@ebay ,

we are having problems with combined shipping. It is activated for us, but whenever a buyer requests combined shipping, they receive an error message. I had already spoken to the hotline and we went through our settings together, and the employee said that everything was set up correctly on our end. Back then we assumed it was because the buyer was from Israel and there might be restrictions there. Now we have had the same problem again with a customer from Greece. He kindly sent me a screenshot of the message (in the attachment). I also took a screenshot of our settings. It would be great if we could solve the problem - because sending back the overpaid shipping costs afterwards every time is quite cumbersome.

Hello @feelgooddealssh ,

is this the case for all buyers who are from abroad?
What often also disables combined shipping is if Buy It Now was activated, e.g. as terms and conditions. I would check all settings again, as well as the terms and conditions

Offer combined shipping

It is also important that buyers have to do it from the shopping cart before payment is made. Once a payment has been completed, the function can no longer be used afterwards.

Best regards

Patrick

feelgooddealssh

·6 months ago

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Hello @patrick@ebay

yes, it's only for foreign purchases - shipping is free domestically.

Immediate payment is also not activated, and the link to combined shipping is only shown before payment. The buyer who sent the screenshot had all items in the cart and then clicked the link.

I went through everything again, but I can't find any "error" on our side. Maybe you could check whether anything still needs to be changed there.

Best regards

Stephi

patrick@ebay

Admin6 months ago

Community TeamView listings

@feelgooddealssh wrote:

Hello @patrick@ebay

yes, it's only for international purchases - shipping is free domestically.

Instant payment is not activated either, and the link to combined shipping is only displayed before payment. The buyer who sent the screenshot had all the items in the cart and then clicked the link.

I looked through everything again, but I can't find any "error" on our side. Maybe you could check whether something does need to be changed after all.

Kind regards

Stephi

Hello @feelgooddealssh ,

what would also come to mind quickly is that the buyer should / could try it on a PC / mobile browser instead of doing it through the app.

Best regards

Patrick

turekogurek

·6 months ago

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Hello, in my case the seller offers free returns and has already accepted the return request. But he doesn't send a return label and doesn't respond to my messages. The corresponding button is missing from the form to involve eBay. What can I do now? Return number 5312060109. Best regards turekogurek

samantha@ebay

·6 months ago

Community Support TeamView listings

@turekogurek wrote:

Hello, in my case the seller offers free returns and has already accepted the return request. But he is not sending a return label and is not responding to my messages. The button to involve eBay is missing from the form. What can I do now? Return number 5312060109. Best regards turekogurek

Hello @turekogurek

I have taken care of it and your seller now has 5 days from today to take care of the label.

The return has been put on hold for that time, and the colleagues in the specialist department will take care of it if the deadline passes unused.

Kind regards

Samantha

mmstore74

·6 months ago

View listings

Hello dear @community-team@ebay ,

I have the following question today.

The EU has come up with something amusing again, and as an online retailer you’ll soon have to

Display the mandatory cancellation button clearly in your shop.

Does this also apply to eBay, or only to external online shops, and if it also applies to eBay, when, where, and how do we need to add it?

Kind regards

Marc

patrick@ebay

Admin6 months ago

Community TeamView listings

@mmstore74 wrote:

Hello dear @community-team@ebay ,

I have the following question today.

The EU has come up with something funny again, and as an online retailer one will soon have to

Display the mandatory cancellation button clearly visible in your shop.

Does this also apply to eBay or only to external online shops, and if it also applies to eBay, when, where and how do we have to add it?

Kind regards

Marc

Hello @mmstore74 ,

We have a topic on this, where someone also recently replied: Technical question: cancellation button

At the moment, we can't share any new information.

Best regards

Patrick

mmstore74

·6 months ago

View listings

Thanks @patrick@ebay ,that was all for today as well ,wishing everyone a nice day.

Best regards

Marc

steffi@ebay

Admin6 months ago

Community TeamView listings

We're ready for your questions 😍